Together Energy?

Hoof_Hearted wrote: »

Who did you opt for?

I used the MSE Energy Club comparison. I ignored anyone with no customer rating or a low customer rating, which left my first option as Tonik Energy (I've never heard of them before, but their rating seemed reasonable). I very nearly went for Bulb who have an excellent customer rating, but their quote was quite a lot more expensive. I figured I didn't need excellent customer service - just reasonable!

I wonder if anyone can help here please?

At the beginning of October 2017 I changed my electricity supplier from E.ON to Together Energy (TE). This should have lead to an annual saving of approximately £500. I have a dual supply, one for normal electricity and one for the economy seven, although I don!!!8217;t actually use any electricity on the economy seven supply.

On takeover I notified TE of the readings verbally, and they in turn notified E.ON. TE started to collect charges monthly via DD and E.ON levied their final bill (in paper form). TE have an online customer portal which is used to notify meter readings and access bills and balance.

This went fine for the first few months, TE emailed at the end of each month for a meter reading which I supplied via their online portal. But in January 2018 it all went pear shaped.

When I tried to notify readings one of the supplies had disappeared from their portal. I immediately notified them of this and they advised that they were upgrading their computer system and it should be back shortly. Every month they continued to request readings and every month they claimed the new system would be ready soon. I cannot now access any bills or balance online.

During this period the meters were read personally by one of their meter readers. I think about February 2018.

In May 2018 they asked for readings to be notified via email as they wished to review my DD. I duly supplied them. They claimed they could not understand them and could I send pictures of the readings. I replied that if they got their act together and updated their online portal I could notify them myself.

TE have now decided that they do not support my dual supply and will be transferring me back to E.ON. TE will refund me all payments made and E.ON will bill me for all use.

This is likely to cost me pretty much all the perceived saving, as I only use electricity as obviously a lot more in winter than summer.

Can they do this?

Can I insist they compensate me for the additional cost?

Any other suggestions?

well finally got my May bill and all seems to have been calculated correctly (albeit tardily) using my actual readings , so fingers crossed until the end of the contract...

Thanks for the comments.


It's all a bit mad really, as they even quote normal and economy 7 tariffs on their website.

I have notified them I will be seeking compensation if they persist in their course of action but they don't seem to be taking any notice.

No I haven't registered a formal complaint yet. I was hoping they would resolve whatever issue they have with me.


I cannot access any bills on their portal. I was in a very slight surplus with them at the end of December 2017 when their portal last worked for me. I haven't a clue what the balance is now, and I guess they don't either by the sounds of it.


I did get the contract on commencement by they way. They got that wrong too as it only included one supply. They confirmed via email they had two for me when I queried it.