Post office broadband?!

Excuse me but are you saying that Post Office is actually Talk Talk and that EE and Plusnet are actually BT?
I too am at the end of a contract I have been with Talk Talk who gave me free Broadband for the year at the time they were offering it to new customers for £3 50. I paid my line rental up front for 12 months This rental ends on 17th February. The Broadband package finished this month. I see a new charge of £6 something added to my bill this month. I have the anytime phone package at £7 50 per month.
The speed I am getting is around 4.5-5.00 Sometimes when I did a speed text I was getting under 4.
I had a problem for several months with connection dropping. I spoke to them a few times about this and about 6 weeks ago they sent me a new router. This seems to have resolved the dropped signal but the speed is no better.
This new information regarding who is actually providing the service is worrying for me as it would appear I have little choice.
I can't use Sky and I am not sure about Virgin but I suspect not so it would seem I am left with BT or TT.
Any advice would be welcome. Thank you Sue

Hi Zenshi
I hope this is not too late, because I have only just come across this thread.
I have been with the Post Office phone and broadband package for about two years now, and found the telephone side very helpful, but over the last year, I have had terrible problems with access to broadband on and off, (freezing, no access to anything that needs going through to a link, very slow, constant "refreshing", etc,) and on phoning the Post Office - initially, I spoke with averagely-helpful "English-speaking" people; over the last six months or so, I have ended up speaking with people who I could not wholly understand, let alone them completely understand me, but even worse, were treating me like they were the complainant and I was the Customer Service Advisor. (This included raising their voices to me, complaining that I had "caused offence" by asking if they were qualified PC technicians, engineers or the like, (purely because they always sounded like they were reading the same script, but not actually answering any queries, or giving constructive advice or info,) threatening to terminate the call for the aforesaid reason, but overall, never helped at all with my problems. (At least on the prior calls, about six months prior, I was told "if .... doesn't work, then call again and we will get the engineer out to you". Also, not once did anyone apologise for over six months of not having full use of the internet or any of the "mis-information given".
I am now seeking an alternative Broadband Provided, because they do not offer any alternative way to gain help or assistance, and I refuse to call them again!

Having had terrible problems with access to my broadband on and off near every night, the whole thing can to the crunch went the boardband went off completly, and after being given a time period for someone to come out and fix the problem, which no-one showed up, and after allowing a few extra days and still no show I contacted them again, I was shocked to be told by a member of their staff that I had to arrange for a BT Openreach engineer to come out (which might have a small fee attached) and try to get the problem fixed, only to continue on to say "they (BT OR) don't seem to be doing their job right for our company lately in some areas", in the end I had to move to a new provider, who done all the dealings with them during the switch. Once my broadband was up and running again I phoned POST OFFICE TELECOMS SERVICE and explained to them, I beleived they broke their side of the agreement by not living up to their promiss to have the problem looked at in the time frame I was given, the person on the other end did apologise for their mistake and assured me my account was closed without any other payments owing, great.

But sadly that only lasted a few months as I have now been turned down by a morgage broker because of a default account on my credit score, guess who.

Yes once again this company has been two faced, they added a £298 fee for broken contract.

Ever since his company told over my account without my say, they have went out of their way to make live hell for me and my family.

I phone them yesterday and once again I was told my account is clear ?

Anyone any ideas what next I can do to right this wrong in my credit ratings

Thanks in advance