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  • FIRST POST
    underpressure2012
    Working Tax credit EEA Help
    • #1
    • 28th Jul 12, 7:55 PM
    Working Tax credit EEA Help 28th Jul 12 at 7:55 PM
    Hi , I have been a lurker on here for many years and after all the useful advice and information i have found have decided to post.
    I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
    When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
    I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
    All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
    I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
    All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
    I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
    Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
    Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
    So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
    I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
    I know this is really long and complex I just hope someone can help.
    Regards
    Underpressure Hi , I have been a lurker on here for many years and after all the useful advice and information i have found have decided to post.
    I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
    When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
    I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
    All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
    I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
    All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
    I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
    Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
    Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
    So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
    I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
    I know this is really long and complex I just hope someone can help.
    Regards
    Underpressure
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