Advice: Egg card reclaim questions

Althea · 7 March 2018 at 10:57AM

Hi - I've claimed for PPI against an Egg card I had years ago. Barclays have replied and confirmed I did have PPI, but have asked for further information, asking for details of things I just don't have anymore such as what was my salary at the time. This was years ago, and I didn't keep my payslips as I believed I didn't need them anymore, so I have no idea how I can answer their 'additional information' questions if I don't have the info they're asking for. I wasn't expecting them to be asking for such details, is this usual?

[Deleted User] · 7 March 2018 at 11:02AM

Yes, it's usual.

If you don't know, tell them you don't know.

[Deleted User] · 7 March 2018 at 12:06PM

Deleted_User wrote: »

If you don't know, tell them you don't know.

Yes, the complaint will not stand or fall on this information alone.

Althea · 7 March 2018 at 12:07PM

Ok, thanks, I was just worried it would depend on knowing what my salary was back then.

foreversummer · 8 March 2018 at 11:11AM

Hi

I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.

Althea · 8 March 2018 at 12:26PM

The original claim went to Citi, who then forwarded it on to Barclays and sent me a letter to say they were doing this.

foreversummer wrote: »

Hi

I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.

Advice: Egg card reclaim questions

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