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  • FIRST POST
    • JWilkinson
    • By JWilkinson 5th Nov 18, 5:28 PM
    • 1Posts
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    JWilkinson
    0 WOW
    Flight ticket name change problem
    • #1
    • 5th Nov 18, 5:28 PM
    0 WOW
    Flight ticket name change problem 5th Nov 18 at 5:28 PM
    When I arrived at London Heathrow Airport to check into my flight on Saturday 29th September
    I got told that I wouldn’t be able to board the flight as my name on my boarding pass (Joe) did not match the name on my passport (Joseph).
    I completely understand that this is a minor error on my behalf.
    However, I have flown before under the name of ‘Joe’ on a boarding pass numerous times in the past and there has not been any issues with other airlines.

    Unfortunately when trying to check into a Garuda Indonesia flight, this was a problem.
    I got told that I would have to change the name on my boarding pass to match my name on my passport which I agreed was reasonable.
    What came next shocked me, I then got told by Garuda Indonesia at London Heathrow Airport that “Our system is too old and we cannot change your name”. Which sounds absolutely ludicrous as I write this now... as a major world airline Garuda Indonesia cannot do a small name change?

    I was then informed that my original ticket purchased was completely void.
    And in order to board the flight I was going to have to purchase a completely new ticket. Which was FOUR times the price of my original ticket (£1939.00)


    The flight itself was full, so I had to then cancel my first ticket in order for a seat to open up, to then re buy my own seat.

    So having;
    a) Lost the money for my original non refundable ticket (£535.31)
    b) Purchased a completely new ticket (£1939.00) for the same seat.

    My total cost of travel is now at £2474.31
    And this is because “Our system is too old”
    I find it bizarre and almost worrying that a leading world airline cannot perform a simple name change and then have the audacity to charge a ridiculous amount for a completely new ticket?

    I was expecting to pay a fee for the name change, but the £1939.00 admin fee that I was charged is sickening.

    If the name change was ‘Joe’ to ‘Fred’ then I would understand the new ticket etc. But ‘Joe’ is clearly an abbreviation for ‘Joseph’ and all of my ID’s etc matched up. It is obviously an oversight on my behalf.
    What are people’s thoughts?
    Thanks in advance
Page 1
    • theonlywayisup
    • By theonlywayisup 5th Nov 18, 5:38 PM
    • 12,825 Posts
    • 8,676 Thanks
    theonlywayisup
    • #2
    • 5th Nov 18, 5:38 PM
    • #2
    • 5th Nov 18, 5:38 PM
    My total cost of travel is now at £2474.31
    And this is because “Our system is too old”
    Originally posted by JWilkinson
    Without knowing the T&C of your ticket it's impossible to see if they allowed change of name. By the sound of it, they don't. Therefore your ticket is null and void and you needed to purchase a new one. Nothing to do with their system.

    Joe, Jo, Joanne, Joseph - it doesn't matter how close, if they don't allow name changes then they don't allow them regardless of how close you think your name is to the ticket name.
    • agrinnall
    • By agrinnall 5th Nov 18, 7:34 PM
    • 21,424 Posts
    • 17,238 Thanks
    agrinnall
    • #3
    • 5th Nov 18, 7:34 PM
    • #3
    • 5th Nov 18, 7:34 PM
    This website seems to confirm that a name change is not possible:


    Please note, we are unable to make a name or time change to an existing flight booking made with Garuda Indonesia airlines. Customers will need to cancel their existing flight ticket, request a refund and purchase a new ticket via the our website.


    https://www.tiket2.com/en/garuda-indonesia-booking


    All airlines advise passengers to book using the name as listed in their passport, so you've had a very expensive lesson in why you should heed this advice. I hope you enjoyed Indonesia despite this.
    • peachyprice
    • By peachyprice 6th Nov 18, 8:48 AM
    • 19,910 Posts
    • 46,061 Thanks
    peachyprice
    • #4
    • 6th Nov 18, 8:48 AM
    • #4
    • 6th Nov 18, 8:48 AM
    But ‘Joe’ is clearly an abbreviation for ‘Joseph’
    Originally posted by JWilkinson
    In the UK yes, but perhaps not to an Indonesian company.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • koalakoala
    • By koalakoala 6th Nov 18, 1:26 PM
    • 107 Posts
    • 49 Thanks
    koalakoala
    • #5
    • 6th Nov 18, 1:26 PM
    • #5
    • 6th Nov 18, 1:26 PM
    Garuda a leading world airline? Nah
    • Voyager2002
    • By Voyager2002 6th Nov 18, 1:55 PM
    • 12,519 Posts
    • 8,553 Thanks
    Voyager2002
    • #6
    • 6th Nov 18, 1:55 PM
    • #6
    • 6th Nov 18, 1:55 PM
    Garuda a leading world airline? Nah
    Originally posted by koalakoala

    The airline is irrelevant: NO airline would agree to a name change on a cheap, non-refundable ticket. All this stuff about "our systems are old" is just Asian-style politeness.


    The only advice I can give the OP is to ask for a refund of the tax element of the original ticket (APD): explain the circumstances and ask them to waive any administration charge they usually make for a tax refund.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 8th Nov 18, 12:51 PM
    • 5,546 Posts
    • 32,783 Thanks
    Blackbeard of Perranporth
    • #7
    • 8th Nov 18, 12:51 PM
    • #7
    • 8th Nov 18, 12:51 PM
    When I book travel I always have to put my full name down, not the shortened one I commonly use. As such, Mick is always done as Michael on my ticket!, as per my passport. then I don't get into bother.
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • Heliflyguy
    • By Heliflyguy 8th Nov 18, 4:48 PM
    • 850 Posts
    • 421 Thanks
    Heliflyguy
    • #8
    • 8th Nov 18, 4:48 PM
    • #8
    • 8th Nov 18, 4:48 PM
    The airline is irrelevant: NO airline would agree to a name change on a cheap, non-refundable ticket.
    Originally posted by Voyager2002
    Flybe and Norwegian do, there are others too.

    I should add that not that it would make any difference to anybody flying on Garuda who miss spells their name is that quite a few airlines do allow

    "name corrections"

    which this is and it helps if this term is used when communicating with the airline, name change requests, unless it really is another person entirely will lead to problems.

    Had the OP been flying on for example Emirates or BA then there may have been a small fee but his name, up to 3 characters, could have been corrected on the ticket.
    Last edited by Heliflyguy; 08-11-2018 at 5:14 PM.
    • Manxman in exile
    • By Manxman in exile 9th Nov 18, 11:59 AM
    • 1,598 Posts
    • 1,231 Thanks
    Manxman in exile
    • #9
    • 9th Nov 18, 11:59 AM
    • #9
    • 9th Nov 18, 11:59 AM
    When I book travel I always have to put my full name down, not the shortened one I commonly use. As such, Mick is always done as Michael on my ticket!, as per my passport. then I don't get into bother.
    Originally posted by Blackbeard of Perranporth

    Quite.


    My first name is the same as my father's, so I've always been known to family, friends and colleagues by my middle name. But when booking flights etc and am asked for my "first name" I always use my first name, because that's my first name on my passport.


    Seems obvious to me. If my name was Frederick but I was known as Freddie, Fred or Ricky, I'd be using Frederick.
    • Hasbeen
    • By Hasbeen 9th Nov 18, 12:56 PM
    • 995 Posts
    • 734 Thanks
    Hasbeen
    "I got told that I wouldn’t be able to board the flight as my name on my boarding pass (Joe) did not match the name on my passport (Joseph).
    I completely understand that this is a minor error on my behalf."

    Sorry to say it is a major error on your part, and you were not charged an admin fee as you had to buy a valid ticket at full price.

    Lesson learned. It is extremely important to double check all names etc on boarding passes or this will happen.
    • asiapackagetravel
    • By asiapackagetravel 12th Nov 18, 4:57 AM
    • 1 Posts
    • 0 Thanks
    asiapackagetravel
    It's because of cheap flight tickets haven't got the option to change passenger's name, especially non refundable tickets. One more thing, in asia countries, like my circumstance "chris" - "christopher" are also two different names.
    My advise is use the exact name on your passport.
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