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  • FIRST POST
    • One-Eye
    • By One-Eye 26th Oct 18, 11:39 AM
    • 44,126Posts
    • 6,819,699Thanks
    One-Eye
    **SEARCH FAULT - NOW SOLVED** - After FIFTEEN days everything is now OK
    • #1
    • 26th Oct 18, 11:39 AM
    **SEARCH FAULT - NOW SOLVED** - After FIFTEEN days everything is now OK 26th Oct 18 at 11:39 AM
    New posts created from 4am 25/10 to 4am today are not being returned in Search Results.

    An example in Site Feedback is the "Stretchy?" thread (just below this thread) which was posted 11:27pm 25/10. Suitable search terms that should show this thread are stretchy sunglasses headaches

    A better example is on Competitions Time. Searching for "win" should return almost every thread. Taking only threads with no replies, there is a gap from 03:57am 25/10 to just after 4am this morning. There should be hundreds of threads with "win" between these two that search does not find.



    Last edited by One-Eye; 10-11-2018 at 12:42 PM.
Page 2
    • molerat
    • By molerat 6th Nov 18, 3:17 PM
    • 19,579 Posts
    • 13,782 Thanks
    molerat
    My posts from today are now visible but nothing else back to 24/10.
    Last edited by molerat; 06-11-2018 at 3:20 PM.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • thingamaBob
    • By thingamaBob 7th Nov 18, 4:51 AM
    • 15,372 Posts
    • 921,365 Thanks
    thingamaBob
    My posts from today are now visible but nothing else back to 24/10.
    Originally posted by molerat
    You should find your posts for 06/11 have now gone missing. Search updates around 4am each day and posts for the current day will be found until the next update.
    My posts for 06/11 are now not being found.
    Bob
    The Moving Finger writes; and, having writ,
    Moves on: nor all thy Piety nor Wit
    Shall lure it back to cancel half a Line,
    Nor all thy Tears wash out a Word of it.

    Omar Khayyam
    • VoucherMan
    • By VoucherMan 7th Nov 18, 6:33 AM
    • 2,506 Posts
    • 4,997 Thanks
    VoucherMan
    Same here. Back to 24/10 for the most recent results.
    • Tigsteroonie
    • By Tigsteroonie 7th Nov 18, 7:01 AM
    • 22,976 Posts
    • 57,599 Thanks
    Tigsteroonie
    And me too - nothing since 24/10.

    A small number of people, eh?
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • MSE Andrea
    • By MSE Andrea 7th Nov 18, 10:46 AM
    • 9,265 Posts
    • 22,117 Thanks
    MSE Andrea
    Thanks folks, our team thought they'd fixed it. We're still working on it.
    Could you do with a Money Makeover?


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    • elsien
    • By elsien 8th Nov 18, 8:22 AM
    • 17,579 Posts
    • 44,457 Thanks
    elsien
    I did have hopes at one point yesterday when a couple of recent threads showed up in search.
    ''Twas not to be and they've now gone AWOL again.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • One-Eye
    • By One-Eye 9th Nov 18, 11:53 AM
    • 44,126 Posts
    • 6,819,699 Thanks
    One-Eye
    It's really sad, but this thread is now two weeks old and there is no sign of a solution
    • rugmaker
    • By rugmaker 9th Nov 18, 11:58 AM
    • 377 Posts
    • 19,836 Thanks
    rugmaker
    The lack of updates and information do not inspire confidence in how seriously this is being taken and how much effort is being put into fixing it. This does not reflect well on MSE at all.
    • MSE Andrea
    • By MSE Andrea 9th Nov 18, 1:55 PM
    • 9,265 Posts
    • 22,117 Thanks
    MSE Andrea
    Hi everyone

    Can you please check and let us know if you're still missing posts after the 24-29 October window?

    Even if you were before, please check them again and let us know how it's working for you today.

    Thanks!
    Could you do with a Money Makeover?


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    • molerat
    • By molerat 9th Nov 18, 2:40 PM
    • 19,579 Posts
    • 13,782 Thanks
    molerat
    Again my posts from today are there but nothing else back to 24th Oct.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • One-Eye
    • By One-Eye 9th Nov 18, 3:38 PM
    • 44,126 Posts
    • 6,819,699 Thanks
    One-Eye
    Tested quick search, advanced search on a username, advanced search on a keyword (entire posts), advanced search on a keyword (titles only). Tested both logged in and logged out.

    Only advanced search on a keyword (titles only) works properly, all the others fail ie.

    NO CHANGE SINCE FIRST REPORTED TWO WEEKS AGO.

    The "Black Hole" is now from 4am 25/10 to 4am 09/11
    • bluesooz
    • By bluesooz 9th Nov 18, 4:05 PM
    • 4,834 Posts
    • 491,800 Thanks
    bluesooz
    as per one-eye's reply - still not working

    tried to search a 3/11 post and it could not be found
    Big thanks to all who post
    • mjm3346
    • By mjm3346 9th Nov 18, 4:19 PM
    • 38,717 Posts
    • 272,444 Thanks
    mjm3346
    Nothing showing on basic search from about 25/10 to early 09/11 - the only way this is partially fixed is if the posts from today remain searchable tomorrow - with the gap remaining from 25/10 to early morning 09/11.
    Internet goodness 25580
    • thingamaBob
    • By thingamaBob 9th Nov 18, 6:09 PM
    • 15,372 Posts
    • 921,365 Thanks
    thingamaBob
    Still no posts showing for me since 24/10.
    Bob
    The Moving Finger writes; and, having writ,
    Moves on: nor all thy Piety nor Wit
    Shall lure it back to cancel half a Line,
    Nor all thy Tears wash out a Word of it.

    Omar Khayyam
    • VoucherMan
    • By VoucherMan 10th Nov 18, 7:47 AM
    • 2,506 Posts
    • 4,997 Thanks
    VoucherMan
    Just tried an advanced search and is does now look like it's working, at least for me.
    • elsien
    • By elsien 10th Nov 18, 8:08 AM
    • 17,579 Posts
    • 44,457 Thanks
    elsien
    My past posts seem finally to have reappeared.
    Although given the amount of random stuff I post st times which instantly fades from memory, it's hard to be sure for anything past the last few days.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • mjm3346
    • By mjm3346 10th Nov 18, 9:45 AM
    • 38,717 Posts
    • 272,444 Thanks
    mjm3346
    Basic search is now finding posts from the missing "zone" and yesterdays are still showing
    Internet goodness 25580
    • One-Eye
    • By One-Eye 10th Nov 18, 12:41 PM
    • 44,126 Posts
    • 6,819,699 Thanks
    One-Eye
    The overnight process at 4am on 10/11 seems to have gone OK.

    quick search - NOW WORKING
    advanced search on a username - NOW WORKING
    advanced search on a keyword (entire posts) - NOW WORKING
    advanced search on a keyword (titles only) - STILL WORKING

    Tested both logged in and logged out for all dates back to 24/10.

    Thanks to the MSE boffins - please can I ask that notes are made and left for the future in case this happens again.
    • MSE Andrea
    • By MSE Andrea 12th Nov 18, 8:53 AM
    • 9,265 Posts
    • 22,117 Thanks
    MSE Andrea
    Thanks for updating us on this. The techies worked on this Friday night so that's really good to hear.

    Please do report any more issues to us by emailing forumteam@moneysavingexpert.com and/or PM'ing me and MSE Tine so we see them asap.

    Thank you!
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
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    Flag a news story: news@moneysavingexpert.com
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