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    • martindow
    • By martindow 2nd Nov 18, 5:32 PM
    • 7,943 Posts
    • 4,582 Thanks
    martindow
    Hi
    I hope somebody can help. I sold a musical instrument to a buyer in Spain who has claimed it is faulty II disagree but seems not much I can do!).
    Apparently it is now down to me to organise a courier to get it returned. Can anybody suggest a courier in Spain where I can pay for the delivery and the buyer in Spain can return it. The parcel is about 7kg and 50cm x 40cm x 30cm, it cost about 20 for me to send it to Spain.


    TIA
    Originally posted by misterthrifty
    Parcel2go have a Spanish site


    https://www.p2g.com/es/


    29.03 Euros with the weight and size you've given. (UK==Reino Unido)
    • Cashstrappedlandlord
    • By Cashstrappedlandlord 9th Nov 18, 11:06 AM
    • 6 Posts
    • 2 Thanks
    Cashstrappedlandlord
    Hi
    I hope somebody can help. I sold a musical instrument to a buyer in Spain who has claimed it is faulty II disagree but seems not much I can do!).
    Apparently it is now down to me to organise a courier to get it returned. Can anybody suggest a courier in Spain where I can pay for the delivery and the buyer in Spain can return it. The parcel is about 7kg and 50cm x 40cm x 30cm, it cost about 20 for me to send it to Spain.
    collectmyparcel.com offering a DHL service for the weight dimensions you provided for 24.23 including VAT. Seems reasonable?

    Good luck.
    • rogermunns
    • By rogermunns 29th Nov 18, 3:34 PM
    • 28 Posts
    • 8 Thanks
    rogermunns
    parcelmonkey - oh dear.
    I'm in France. I needed to send a heavy telescope mount from here to a private address in Paris.


    I looked at reviews in Trustpilot and was happy at the 85%+ good result that parcelmonkey had been given. So I went ahead.


    This was late October 2018.



    They put my delivery (I had packed the mount in three parcels) with UPS. Pickup was a day late - a bit inconvenient, but since I'm retired and at home much of the time, it wasn't really a problem.


    Delivery took 4 days. Not a problem. The cost was 72 (euro equiv.).


    Here is the problem. Parcelmonkey yesterday took another 27 from my Paypal account. I have now made sure nothing else can be taken by them, but I did not realise they were still able to make more charges. A lesson I suppose.


    And here is something much more disturbing about parcelmonkey.



    Trustpilot give then high reviews (85%+), whereas on reviewcentre they get 1* out of 5* and the individual reviews are, on the whole, terrible.


    There was absolutely no notice that this extra 27 was going to be taken from my Paypal account. Is there a way I can get this reversed? Paypal seems tricky to negotiate - their resolution centre seems to take me in circles.
    • dj1471
    • By dj1471 29th Nov 18, 9:12 PM
    • 1,446 Posts
    • 1,019 Thanks
    dj1471
    .There was absolutely no notice that this extra 27 was going to be taken from my Paypal account. Is there a way I can get this reversed? Paypal seems tricky to negotiate - their resolution centre seems to take me in circles.
    Originally posted by rogermunns
    What did they say when you asked them about it?

    Most likely UPS disagreed with the weight or dimensions you supplied, or charged by volumetric weight per their T&Cs, so there was a surcharge to pay.
    • rogermunns
    • By rogermunns 30th Nov 18, 3:16 PM
    • 28 Posts
    • 8 Thanks
    rogermunns
    They just said it was a surcharge. I was fastiduous about the sizes and weights (plus or minus 1cm; plus or minus 100g). And anyway, at 16kg or so even 2kg discrepancy would not shift a parcel into another charge band.
    • rogermunns
    • By rogermunns 30th Nov 18, 3:30 PM
    • 28 Posts
    • 8 Thanks
    rogermunns
    I see UPS are saying dimensions were wrong. No. They were not, simple as that. But now, after digging in UPS' site, I see:


    Additional Handling applies to the following:
    • Any article that is encased in an outside shipping container made of metal or wood
    • Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
    • From 6th August 2018, any package with the longest side exceeding 100cm (39.5"), or a second-longest side exceeding 76cm (30")
    • Any package with an actual weight greater than 70 pounds (32 kg)
    • Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used
    UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.


    Nothing said in the booking terms about wooden containers nor about the 100cm. I made a wooden box for the most delicate piece to ensure it didn't get knocked about. In fact one box was exactly 100cm long.


    I can't see how to phone UPS - UK would do, 'cos I can talk to them, whereas to try to speak in French on the phone? - forget it.
    • martindow
    • By martindow 1st Dec 18, 11:54 AM
    • 7,943 Posts
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    martindow

    Nothing said in the booking terms about wooden containers
    Originally posted by rogermunns
    You no doubt ticked a box agreeing to their terms and conditions and it's up to you to read them. Additionally I wonder if their insurance covered what you were sending - carriers have lots of exceptions.



    I've just downloaded a label from UPS and at the bottom of it is a large section saying:


    This must be packaged in a CARDBOARD BOX or you will be charged!


    The capitals, bolding and underlining are all theirs. Even at that late stage you could have opted out, contacted them and ask for a refund.
    • soolin
    • By soolin 7th Dec 18, 3:01 PM
    • 61,406 Posts
    • 43,973 Thanks
    soolin
    With Christmas fast approaching if anyone sees news of offers on parcel costs or of any of the warnings (as we have had in previous years) of some couriers starting to struggle with volume, do please post it up here.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • jaybeetoo
    • By jaybeetoo 12th Dec 18, 10:05 AM
    • 726 Posts
    • 363 Thanks
    jaybeetoo
    Just had a missed delivery card put through the door from APC even though my wife and I were in. WTF!

    I think James May called it a can’t be a***d to deliver it card!
    • GTsIan
    • By GTsIan 12th Dec 18, 10:58 AM
    • 10 Posts
    • 3 Thanks
    GTsIan
    Can anyone recommend a company / man with a van that can deliver a freestanding freezer weighing 75kg? Thanks in advance.
    • jaybeetoo
    • By jaybeetoo 12th Dec 18, 11:36 AM
    • 726 Posts
    • 363 Thanks
    jaybeetoo
    Can anyone recommend a company / man with a van that can deliver a freestanding freezer weighing 75kg? Thanks in advance.
    Originally posted by GTsIan
    It would help if you said where from and to.
    • GTsIan
    • By GTsIan 12th Dec 18, 12:08 PM
    • 10 Posts
    • 3 Thanks
    GTsIan
    It would help if you said where from and to.
    Originally posted by jaybeetoo
    Bournemouth to Devon.
    • xxorlsxx
    • By xxorlsxx 15th Dec 18, 5:25 PM
    • 1 Posts
    • 0 Thanks
    xxorlsxx
    Avoid DPD
    DPD damaged a toilet we returned to Victoria plumbing, we tried to get a refund but were referred to their banned items listed, belive me when I say you literally can't send ANYTHING through them even packaging is on the list! Avoid!
    • martindow
    • By martindow 16th Dec 18, 1:09 PM
    • 7,943 Posts
    • 4,582 Thanks
    martindow
    DPD damaged a toilet we returned to Victoria plumbing, we tried to get a refund but were referred to their banned items listed, belive me when I say you literally can't send ANYTHING through them even packaging is on the list! Avoid!
    Originally posted by xxorlsxx
    A toilet is a heavy and fragile item. How was it packaged by you?


    You're right that DPD like most carriers have a long list of exclusions so you send at your own risk and have to pack defensively. You have no chance of successfully claiming from them, I'm afraid.



    Did VP tell you how to return it? If they suggested DPD I would push back politely and ask for a refund even though it has broken in transit on the basis that you have carried out your side of the bargain.
    • Geoffrey Coan
    • By Geoffrey Coan 17th Dec 18, 9:27 AM
    • 60 Posts
    • 28 Thanks
    Geoffrey Coan
    Bournemouth to Devon.
    Originally posted by GTsIan

    I would try asking for a quote on shiply and anyvan, both offer 'man and a van' type services. I've used them a few times, and got good prices for moving breakable things like a toilet and some slabs of marble I sold on ebay.
    Sometimes you can get great prices, sometimes you have to advise the couriers what kind of budget you are looking for and they can come down to match - I've had both experiences.


    Geoffrey
    I'd be happier on holiday in Brittany than being at work !
    • martindow
    • By martindow 17th Dec 18, 10:53 AM
    • 7,943 Posts
    • 4,582 Thanks
    martindow
    With Christmas fast approaching if anyone sees news of offers on parcel costs or of any of the warnings (as we have had in previous years) of some couriers starting to struggle with volume, do please post it up here.
    Originally posted by soolin
    With no responses to soolin's message it looks promising that carriers seem to be coping this year.
    • GTsIan
    • By GTsIan 19th Dec 18, 1:22 PM
    • 10 Posts
    • 3 Thanks
    GTsIan
    I would try asking for a quote on shiply and anyvan, both offer 'man and a van' type services. I've used them a few times, and got good prices for moving breakable things like a toilet and some slabs of marble I sold on ebay.
    Sometimes you can get great prices, sometimes you have to advise the couriers what kind of budget you are looking for and they can come down to match - I've had both experiences.


    Geoffrey
    Originally posted by Geoffrey Coan
    I ended up using Anyvan, apart from the collection being delayed due to a road accident, the service was spot on
    • joanneframe
    • By joanneframe 12th Jan 19, 6:47 PM
    • 5 Posts
    • 0 Thanks
    joanneframe
    DPD-DPDlocal-Parcel2Go- lost parcel
    I have a question about how the whole process works. I don't send a lot of stuff, only occasionally. But I do receive deliveries regularily. At the end of October I used DPD to send a parcel (gramaphone motor) within the UK. I knew them because a lot of my deliveries are through them. The price quoted, 7, was very reasonable for a 20Kg parcel,even with the additional cover for 100, compared with Royal Mail which was 30. I ordered the service on-line - the red DPD site took me to the blue DPD-local site, which in turn set up a contract with Parcel2Go. A week later I was advised the parcel hadn't been received by the gramophone company. A live chat with DPD-local opened an investigation that was to take 7-10 days. After repeatedly chasing my order was marked as lost, claim required, 5 weeks after I sent it. I didn't want to accept it had been lost. The motor had been left to me by my father who died earlier in the year. It was finally confirmed missing in mid December and I had to claim. Only I had to prove what it was worth, even though I had paid for additional insurance. A valuation from a gramphone specialist hasn't been accepted. I am asked to provide an ebay or amazon screenshot - difficult to do for a specific motor made in the 1920s.

    DPD say my beef is with Parcel2Go, but DPD-local are the ones responding to my enquiries. The only tracking information on the DPD-local website was 'parcel on hold'', 2nd November (2 days after I sent it). Ideally I would like to find the parcel. A lot of you guys seem quite knowledgeable about the logistics of the industry - in that scenario who in the chain could have lost the parcel - marking it on hold would seem to me that it had arrived somewhere? Any ideas?
    • Howard L
    • By Howard L 15th Jan 19, 3:16 PM
    • 1 Posts
    • 0 Thanks
    Howard L
    Can anyone suggest an alternative to Parcel2Go? I use Royal Mail for all my packages except where they exceed 2kg or the 90cm small packet size limit. I had few problems with parcel2go until recently

    I am now having problem after problem with Parcel2Go and their partners. Out of the last 7 items I have sent 3 have outstanding problems and are yet to be delivered. Two of those I have as good as written off. .The "Talk to an adviser" button was difficult to find in early January when I reported an issue. Now it seems to have disappeared altogether. I'm very frustrated and the company is currently costing me a great deal of time and money.

    I am in the unfortunate position of having to temporarily remove around 50 items, too large or heavy to ship by Royal Mail, from my online shop until I can find an alternative service so any advice is appreciated.
    • martindow
    • By martindow 15th Jan 19, 4:55 PM
    • 7,943 Posts
    • 4,582 Thanks
    martindow
    Can anyone suggest an alternative to Parcel2Go? I use Royal Mail for all my packages except where they exceed 2kg or the 90cm small packet size limit. I had few problems with parcel2go until recently

    I am now having problem after problem with Parcel2Go and their partners. Out of the last 7 items I have sent 3 have outstanding problems and are yet to be delivered. Two of those I have as good as written off. .The "Talk to an adviser" button was difficult to find in early January when I reported an issue. Now it seems to have disappeared altogether. I'm very frustrated and the company is currently costing me a great deal of time and money.

    I am in the unfortunate position of having to temporarily remove around 50 items, too large or heavy to ship by Royal Mail, from my online shop until I can find an alternative service so any advice is appreciated.
    Originally posted by Howard L
    Three out of seven is a very high rate of losses.



    You need to look at your packaging and labelling. If the label comes off in transit it is good if you have your return address and/or the delivery address handwritten on the box.


    The other possibility is that there is some local problem with the drop off shop or the local depot. Which company is carrying your parcels (P2G are just agents)? I would try a different company or drop off shop to see if that helps.
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