Extra energy no good

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barbara1 Posts: 4 Newbie

25 April 2018 at 5:24PM in Energy

I decided to swap supplier from EDF to extra energy. Extra told me the switch was complete. They then billed me for two months, I noticed EDF were also billing me. After 12 months of e mails from me which were never acknowledged. They continued to send me invoices and eventually employed a credit company to try and get the money. They have now admitted they were never my supplier. I was offered £50 compensation. I accepted because I was out of patience with them. Buyer. Beware. What a completely useless company.

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