Help me understand my bill

Ragnar09 wrote: »

Hi all,

I'm with eon energy for both gas and electric. I pay by direct debit £65 every month.
now when I log into the app its showing a balance of £132 and to make a payment.

I just added my meter readings and got a message, Your current balance is: £240
does this mean I've gone over?

Hello Ragnar09 and welcome to the Forums.

The message you originally saw of a balance of £132 would be the amount at the last bill. I suspect the account had entered our billing window (open 14 days either side of the next bill date for quarterly customers) and, once you entered meter readings, a bill was automatically produced giving an up to date balance of £240.

As Hengus says, it depends on whether the balance is credit or debit, as to the actions I'd recommend you take. For a fuller picture, it's best to log in to your account using a desktop computer. You'll have more options than with our app. This includes using the Direct Debit Manager to adjust payments to better reflect current circumstances.

With this tool, provided accounts are billed up to date, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll advise by how much we think accounts will be in credit/debit by the annual review if payments are changed but usage doesn't alter as expected.

Hope this helps Ragnar09. Let me know if you need any more information as happy to help.

Malc