Sodexo filmology data breach

-/chris-/ wrote: »

And the award for the most pointless post of the year goes to......pmartin86 :T

Coming from the chap posting about "distress" when hes sugffered no personal loss, my post was a nudge to get you to relaise theres more to life than worrying about things that don't matter, and perhaps you should broaden your perspective a bit instead of clinging onto tiny insignificant events. CVlearly, it was wasted as your so absorbed in your own little life instead of thinking about it, or even ignoreing it, you chose to mock it. Good luck with your life, i hope you avoid anything significant happening to you, as you are CLEARLY not equipped to deal with it.

-/chris-/ wrote: »

My post was simply asking for advice, not a lecture from somebody like you! Bad things happen in the World all the time and going by your logic, nobody would complain about anything ever again.

This was a distressing experience as I thought I had a large amount of money taken from my account! I wasn’t over exaggerating, I was genuinely worried until I managed to get in touch with my bank!

So go find somebody else’s post to troll!

OK so in your original

-/chris-/ wrote: »

Hi All

I have been a victim of attempted fraud on my bank account through my employers cinema discount scheme. I had found out there had been attempted fraud on my bank account from my bank and it was not until 3 weeks later that I found out the data breach involved use of the Filmology website. There were 3 attempts at fraud on my account which my bank successfully blocked so although there was no financial loss to me, it has involved a lot of distress, inconvenience and having to obtain a new bank card.
After speaking to Filmology to ask exactly what had happened, I was informed that my bank details were stolen from the payment page and that the incident has been reported to the ICO. The hack on the payment page was carried out over 2 months and involved many accounts.
Although I have not suffered financial loss, I strongly feel that compensation should be paid for the distress caused. I contacted the chief executive of Sodexo by email and have not heard anything back from him which I think is a disgusting attitude to take from a serious data breach.
So has anybody been successful in claiming compensation in these circumstances? Or will I need to take this to a small claims court?

Three weeks of distress , or three weeks of coming up with a plan. Sorry but I don't buy the "genuinely worried" comment, when did you check your bank account to see if there was fraud causing a "large amount of money taken from my account!"
Accusing someone of being a troll doesn't help , but hey I am a troll and pmartin doesn't even come close , I am sorry you feel distressed and worried but this is not a technical issue, you would have been better served in the Praise and Vent section , or Consumer Rights of this forum.

Uxb wrote: »

The world is changing and people have had enough
Consumer wins £2K from B.Gas for wasting his time.
see:
https://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/7914426/British-Gas-customer-wins-2000-payment-for-wasted-time.html

Also
Consumer stuffs Sky for £1500 for messing him around
http://www.dailymail.co.uk/news/article-3091022/Man-wins-1-500-payout-Sky-BILLING-25-hour-time-wasted-two-YEARS-trying-service-cancelled.html

and
Another won £3000 for being incorrectly billed
http://www.dailymail.co.uk/news/article-2710809/David-beats-Goliath-Man-wins-3-000-payout-energy-giant-wouldn-t-stop-harassing-bills-didn-t-owe.html

All these are court awarded compensations for inconvenience.

No, they weren't. Not one of the examples you linked were court awarded compensations for inconvenience.

After initially offering him a much lower sum, Sky agreed to pay him £1,500 days before he was due to bring his case to court.

The above case there had also apparently (according to that article) been damage done to his credit history that could not be repaired and he was failing credit checks due to the incorrect information.

No one turned up at Northampton County Court at the hearing in January 2014 to represent Npower so the case was granted in Mr Payling!!!8217;s favour

So in this one they didn't even consider the merits of the claim, it was a default win because the other side didn't contest it.

Mr Payling, a freelance photographer, was about to take the energy company to the County Court following claims they miscalculated his bills, sent debt collectors to his home for money he didn't owe and sent his mother a letter asking her to sign up with them !!!8211; after she had died

So to recap, not one of the examples you have provided were heard at court. One was a default win and the other 2 were paid as "goodwill gestures" (according to the companies).

Plus one of the articles you linked even has this excerpt:

Joanne Lezemore from Which? Legal Services, the watchdog, said: "It can be very hard to claim any costs for your own time from any company and the courts are very reluctant to order such costs, and do not award costs for inconvenience suffered.

Distress and inconvenience can only be claimed in certain types of contract and even when the courts deem it appropriate to award them, the sum awarded is trivial in nature compared to the distress or inconvenience suffered.

For example in Watts v Morrow, a surveyors error meant they were unable to live in the home they had purchased until repairs had been carried out (that the survey failed to highlight). That was 2 years of being unable to live in their home, and having to travel at weekends from london to dorset to oversee building works. They also attributed the stress as a contributing factor to the breakdown of the marriage. For the "distress and inconvenience" element, they were awarded just £750 - about £1 a day.

People think talking up the distress/inconvenience gives them a more substantial complaint - it doesn't.