Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 15th Aug 18, 10:18 AM
    • 395Posts
    • 197Thanks
    MSE Megan F
    Virgin Media to hit customers with 4.5% price hike - MSE News
    • #1
    • 15th Aug 18, 10:18 AM
    Virgin Media to hit customers with 4.5% price hike - MSE News 15th Aug 18 at 10:18 AM
    Virgin Media has announced it is hiking prices for broadband, phone and TV customers by an average 4.5% - with bills set to rise from October or November...

    Read the full story:
    'Virgin Media to hit customers with 4.5% price hike'

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Read the latest MSE News
    Flag up a news story: news@moneysavingexpert.com
    Get the Free Martin's Money Tips E-mail
Page 3
    • Miss pink 484
    • By Miss pink 484 31st Aug 18, 2:21 PM
    • 5 Posts
    • 1 Thanks
    Miss pink 484
    No discount for loyal customer
    Hi,
    I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
    I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said Iíll be cut off at the end of next month.
    How do people get a better deal or is everyone switching? I would rather not for the hassle but Iím not prepared to pay more especially when Iíve seen some people on here get the full package for £65
    • curl girl
    • By curl girl 31st Aug 18, 3:54 PM
    • 3,908 Posts
    • 38,730 Thanks
    curl girl
    Hi,
    I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
    I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said Iíll be cut off at the end of next month.
    How do people get a better deal or is everyone switching? I would rather not for the hassle but Iím not prepared to pay more especially when Iíve seen some people on here get the full package for £65
    Originally posted by Miss pink 484
    That's a good offer compared with my call just.
    Full house now 78 offered 73!
    Or swap to mix for 59.
    A 35 mins telephone call, sharp agent, I will ring again to see if I can get a better one!
    curl girl with a space - even though there is no space in my cupboard!!!
    • amf
    • By amf 2nd Sep 18, 5:56 PM
    • 478 Posts
    • 168 Thanks
    amf
    I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.
    • curl girl
    • By curl girl 3rd Sep 18, 12:37 PM
    • 3,908 Posts
    • 38,730 Thanks
    curl girl
    I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.
    Originally posted by amf
    No I haven't either, I just noticed it on my bill email.
    curl girl with a space - even though there is no space in my cupboard!!!
    • latecomer
    • By latecomer 4th Sep 18, 8:33 AM
    • 4,619 Posts
    • 2,626 Thanks
    latecomer
    If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.
    • ryan92
    • By ryan92 4th Sep 18, 2:59 PM
    • 488 Posts
    • 131 Thanks
    ryan92
    I phoned up to cancel and they gave me a credit to offset the increase.
    Ever since the broadband has been awful!

    Would I still be eligible to call up and leave!?
    LIGHTBULB MOMENT ;21st March 2018
    • AndyPK
    • By AndyPK 5th Sep 18, 12:18 AM
    • 3,810 Posts
    • 1,120 Thanks
    AndyPK
    They stopped my BB 15 days early !!!
    • curl girl
    • By curl girl 6th Sep 18, 3:43 PM
    • 3,908 Posts
    • 38,730 Thanks
    curl girl
    If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.
    Originally posted by latecomer
    Apparently the increase notices are in the post as it doesn't start until November.
    curl girl with a space - even though there is no space in my cupboard!!!
    • latecomer
    • By latecomer 6th Sep 18, 4:30 PM
    • 4,619 Posts
    • 2,626 Thanks
    latecomer
    Apparently the increase notices are in the post as it doesn't start until November.
    Originally posted by curl girl

    I've no doubt they are on their way - guess they have a lot of letters to post so will no doubt spread the load. Wouldn't want to break the postie
    • latecomer
    • By latecomer 6th Sep 18, 4:32 PM
    • 4,619 Posts
    • 2,626 Thanks
    latecomer
    I phoned up to cancel and they gave me a credit to offset the increase.
    Ever since the broadband has been awful!

    Would I still be eligible to call up and leave!?
    Originally posted by ryan92

    I guess it depends whether taking the credit constitutes a new contract or not. If not then you probably can. Try phoning and asking if you have entered a new contract.
    • Anon
    • By Anon 6th Sep 18, 5:31 PM
    • 13,741 Posts
    • 152,308 Thanks
    Anon
    Hi,
    I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
    I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said Iíll be cut off at the end of next month.
    How do people get a better deal or is everyone switching? I would rather not for the hassle but Iím not prepared to pay more especially when Iíve seen some people on here get the full package for £65
    Originally posted by Miss pink 484

    People get the better deals by cancelling then awaiting a call from the Outbound retentions team.
    • AndyPK
    • By AndyPK 10th Sep 18, 10:41 AM
    • 3,810 Posts
    • 1,120 Thanks
    AndyPK
    Had an email today. (surprised it was not a letter)

    From 1st November, your bill will be going up by £2 a month

    We're also letting you know that from 1st November, we'll be changing some of our charges and policies - these include activation, late payment, non-returned equipment, selected technician and missed appointment fees.

    We hope you'll carry on enjoying everything with us. But if you want to, you can change or cancel your package at any time before 31st October, without paying any cancellation fees. Visit
    https://www.virginmedia.com/shop/campaigns/findoutmore.html?buspart=uk_em_cus_cab_value-2018_pr
    Last edited by AndyPK; 10-09-2018 at 10:44 AM.
    • latecomer
    • By latecomer 10th Sep 18, 4:47 PM
    • 4,619 Posts
    • 2,626 Thanks
    latecomer
    Had an email today. (surprised it was not a letter)
    Originally posted by AndyPK

    Same here although mine is going up £3. Think there will be a letter in the next few days.


    Will be calling to discuss in the next day or so and then putting in the cancellation as per usual.
    • victor2
    • By victor2 10th Sep 18, 5:00 PM
    • 4,939 Posts
    • 3,312 Thanks
    victor2
    Had the £3 increase email today. Phoned them up and said I can get Sky fibre and anytime phone for £3 less than they are charging me now.
    They did say Sky fibre max (at 63Mb) is slower than the VIVID 100 I'm on. I pointed out Sky's upload speed is 18Mbps, which is 3 times faster than theirs.They offered me a £54 credit to my account to more than cover the increase until my current "loyalty" discount ends. Could have played the cancellation game, but accepted that and will look again in about 6 months.
    • AndyPK
    • By AndyPK 10th Sep 18, 5:20 PM
    • 3,810 Posts
    • 1,120 Thanks
    AndyPK
    victor - Did they say their line manager would adjust the contract end date to be when your loyalty discount ended?
    • victor2
    • By victor2 10th Sep 18, 7:09 PM
    • 4,939 Posts
    • 3,312 Thanks
    victor2
    victor - Did they say their line manager would adjust the contract end date to be when your loyalty discount ended?
    Originally posted by AndyPK
    Current contract ends in December. Discount runs until 6 months later as it was a new 12 month contract with 18 month discount when I took it. They said no change to contract, just a credit to my account today.
    • spock007
    • By spock007 22nd Sep 18, 1:19 PM
    • 127 Posts
    • 51 Thanks
    spock007
    I'm on £31 deal until next June.

    Are they ALLOWED to add £3 to this if my contract says £31 a month until June 2019? Isn't that breaking contract?

    I think after that it goes to something like £35 a month. Then add this £3 is an extra £7 a month!? Or £84 a year. £38 for broadband only seems ridiculous.

    I'm going to ring them just now. Will keep an eye on this thread.
    • spock007
    • By spock007 22nd Sep 18, 1:52 PM
    • 127 Posts
    • 51 Thanks
    spock007
    OK so......

    I'm on £31 a month (£4 18 month discount) until June 2019. I forgot I got an additional discount running until August 2019, also.

    I just rung up (30 minute wait time so use the free 0800 number!!).

    They immediately knocked the £3 off until March 2019.

    I'm going to stick with it until June 2019 and then bump down to the 50MBPS package, I think. Undecided. Service has been pretty good and we're only wired up for Virgin.

    Come August it would be £41 a month for internet is WAAAAAY too much, though. If I can keep it around £30 I wont be too bothered.

    They said this extra £3 discount will show up online on my account so I hope it does... it's not showing up right now and I don't want to wait in line for 30mins again.
    Last edited by spock007; 22-09-2018 at 2:00 PM.
    • bufferz
    • By bufferz 25th Sep 18, 6:16 PM
    • 47 Posts
    • 13 Thanks
    bufferz
    So...I renewed officially on my contract the 19th August. This morning I received an email telling me my bills are going up by £4/m. Takes the !!!!
    • buuubaloo
    • By buuubaloo 25th Sep 18, 7:29 PM
    • 3 Posts
    • 1 Thanks
    buuubaloo
    We were on £85 a month with the£4.03 increase looming, for Full House TV, 100mb broadband and Evenings and weekends phone

    I followed a hint
    Dial 150 on the virgin land line

    Press for the moving/leaving options
    Then the leaving for any other reason option.
    The gentleman answered with 'Good evening, retentions'.
    I had an equivalent sky price except with the 11mb broadband at £46.34 and Virgins 'New customers only' price after the 12 months of £73 a month.
    I turned on the chutspa and banter and kicked prices about between discussing crappy late shifts, the linesmen who fit the equipment, holidays and the weather. Cut the phone back to basic. Had a joke about the salesmans 'silence' trick. Mutually agreed to forget that one because I am good at silences too and ended up with £55.50 a month with £50 off the the first month (£5.50 to pay) Sealed the deal by shaking hands, (well we said shaky shake shake down the phone) and agreed that I phone back in a year for another session.

    Had a laugh and a £33.53 a month reduction. I think that will do for this year.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,113Posts Today

7,449Users online

Martin's Twitter
  • It's the weekend, it's the weekend, yay. It's that moment, when as usual, to sign off for family time. So I bid y? https://t.co/2RYRnz3fEe

  • Actually the BBC was set up to "educate, entertain and inform" so I think it is one of its responsibilities and cle? https://t.co/HMP4Q2Uptu

  • Today's FRI twitter poll: Puritanical new laws by Tories/Labour/EU/Trump/Putin (pick ur own scapegoat) dictate mode? https://t.co/3LW55tFGJ9

  • Follow Martin