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  • FIRST POST
    • sharon51
    • By sharon51 30th Apr 19, 8:52 PM
    • 1Posts
    • 0Thanks
    sharon51
    Electricity change
    • #1
    • 30th Apr 19, 8:52 PM
    Electricity change 30th Apr 19 at 8:52 PM
    My electricity supplier requested a home reading, on my meter there are always 3 sets of numbers, when i fill in the online reading it has stated, 'not read properly we will estimate your bill'. I finally got round to calling my provider, i know i have economy 7 and tried to make my usage at night as much as possible. On speaking to the very helpful customer services, i was informed that if i didn't have storage heaters it was a waste of time being on E7 as there is no advantage, my provider said i should change my meter and i was given a range of cheaper tariffs.

    When the new meter was being fitted, the fitter stated that my provider would have known that i did not use the E7 to its advantage, (this should be at least 23% usage at night apparently). My new rate is half of what i used to pay, a big saving i was very surprised, surely i should i have told...

    My question is if my provider knew i was being overcharged for the last 20 years am i entitled to any compensation?
Page 1
    • dunstonh
    • By dunstonh 30th Apr 19, 10:00 PM
    • 98,597 Posts
    • 66,993 Thanks
    dunstonh
    • #2
    • 30th Apr 19, 10:00 PM
    • #2
    • 30th Apr 19, 10:00 PM
    i was informed that if i didn't have storage heaters it was a waste of time being on E7 as there is no advantage,
    That is very simplistic and would often be wrong. Heating appliances are not the only things that can utilise timed power. We have E7 and dont have storage heaters. Yet use abouta 1/3rd of our power during the cheap rate and that is enough to make E7 cheaper.

    My question is if my provider knew i was being overcharged for the last 20 years am i entitled to any compensation?
    The tariff you are on is your choice. Not the provider.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Reed_Richards
    • By Reed_Richards 1st May 19, 5:32 AM
    • 423 Posts
    • 244 Thanks
    Reed_Richards
    • #3
    • 1st May 19, 5:32 AM
    • #3
    • 1st May 19, 5:32 AM
    My question is if my provider knew i was being overcharged for the last 20 years am i entitled to any compensation?
    Originally posted by sharon51
    Most gas and electricity providers rely on customer inertia, that their customers don't shop around for the best tariff. This is not currently viewed as an unfair practice so no compensation is payable. You might be advised to keep records in case things change in the future.
    Reed
    • matelodave
    • By matelodave 1st May 19, 6:52 AM
    • 4,491 Posts
    • 2,870 Thanks
    matelodave
    • #4
    • 1st May 19, 6:52 AM
    • #4
    • 1st May 19, 6:52 AM
    You haven't been overcharged - the supplier has no idea what you use your leccy for, it's up to you to decide how best to manage your consumption and decide which tariff will be most appropriate.

    Some suppliers will give you advice if you ask them but they aren't clairvoyant.
    Never under estimate the power of stupid people in large numbers
    • J B
    • By J B 1st May 19, 6:00 PM
    • 3,426 Posts
    • 1,276 Thanks
    J B
    • #5
    • 1st May 19, 6:00 PM
    • #5
    • 1st May 19, 6:00 PM
    Just a few comments in bold ...



    My electricity supplier requested a home reading, on my meter there are always 3 sets of numbers,

    Probably (?) day/night/total?

    when i fill in the online reading it has stated, 'not read properly we will estimate your bill'. I finally got round to calling my provider, i know i have economy 7 and tried to make my usage at night as much as possible. On speaking to the very helpful customer services, i was informed that if i didn't have storage heaters it was a waste of time being on E7 as there is no advantage,

    as said, only you know how many day & night units you use, so you can do the sums

    my provider said i should change my meter and i was given a range of cheaper tariffs.

    When the new meter was being fitted
    but it seems that you have gone off E7 anyway, so he above is not relevant

    , the fitter stated that my provider would have known that i did not use the E7 to its advantage, (this should be at least 23% usage at night apparently). My new rate is half of what i used to pay, a big saving i was very surprised, surely i should i have told...

    My question is if my provider knew i was being overcharged for the last 20 years am i entitled to any compensation?
    See other's comments
    Originally posted by sharon51
    • J B
    • By J B 24th May 19, 9:28 PM
    • 3,426 Posts
    • 1,276 Thanks
    J B
    • #6
    • 24th May 19, 9:28 PM
    • #6
    • 24th May 19, 9:28 PM
    I am seriously considering having prepaid electric meter installed but pay by direct debit as it only way to show how much I use as I live in block of flats.
    My present provider is SSE and their cost have gone up to 256.kWh at 17.31p - 44.31 Standing charge 46.days at 21.83p 10.04 I understand they also installed pre paid meters which I will be discussing with them tomorrow fingers crossed.
    Originally posted by moremore

    ?


    ten characters
    • dunstonh
    • By dunstonh 25th May 19, 10:26 AM
    • 98,597 Posts
    • 66,993 Thanks
    dunstonh
    • #7
    • 25th May 19, 10:26 AM
    • #7
    • 25th May 19, 10:26 AM
    You won't get an answer now. Clearly the responses were not what the OP wanted to hear and rather than be polite and respond, they have not bothered to thank people for their time.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • texter
    • By texter 25th May 19, 11:38 AM
    • 22 Posts
    • 12 Thanks
    texter
    • #8
    • 25th May 19, 11:38 AM
    • #8
    • 25th May 19, 11:38 AM
    ?


    ten characters
    Originally posted by J B
    >


    ten characters
    • J B
    • By J B 25th May 19, 5:30 PM
    • 3,426 Posts
    • 1,276 Thanks
    J B
    • #9
    • 25th May 19, 5:30 PM
    • #9
    • 25th May 19, 5:30 PM
    >


    ten characters
    Originally posted by texter

    Confused dot com.


    I replied to a post, it's still there in my quote ... but it's not there anywhere else!


    • tempus_fugit
    • By tempus_fugit 25th May 19, 7:17 PM
    • 655 Posts
    • 618 Thanks
    tempus_fugit
    That confused me too.
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.
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