Yorkshire Energy Feedback

The switch over was easy and quick with no issues what so ever. The monthly billing is simple, all they ask from you is to submit a meter reading in order to keep the account accurate. As soon as they realised that I was building a credit, the quickly adjusted the DD downwards to correct matters. They respond quickly to any contact. The only thing that was not clear was that they take the first DD payment up front but other than that I would give them an A rating.

Good prices and good reviews, seemed too good to be true. Joined YE and was told to watch out for welcome emails. After one week was told they couldn't find my application, was told the plan I signed up for was no longer available but there was another slightly more expensive one with exit fee, I said I would go elsewhere but then they did find my application ( no one had actioned it so that's how much they value your custom) which they let me have and said he would give me £15 credit for the inconvenience ( two customer reps have told me this is unlikely to happen). It has taken around six weeks for them to get in touch about this matter but I missed the call I have asked them to get in touch again so let's see.
I telephoned my opening reads into them to save any confusion with night and day reads I even confirmed the reads about a week later. I then had a email saying because I hadn't given my reads in time they would use "industry standards" to estimate them. Another phone call confirmed they had got the reads and again it seemed no one could be bothered to enter them on the system, got that sorted the reads we're correct on the online portal so I have just sent my first reads and my bill now shows the day and night reads have been reversed. After sending photos of the meter and reads they are now, I think, trying to say its my meter that us the wrong way round. Eon, Scottish power, have had no problem with my meter they could tell the difference between the day and night figures. Also they don't call back when they say they will I have sent a email asking for confirmation on something which has not warranted a reply so you make your own mind up, cheaper is not always better. God knows how they have got such a high rating. Just hope they can redeem themselves by getting this matter sorted quick, I am not hopeful nor impressed .

Sorry meant the online portal