E.On threatening Daughter with debt collectors while ombudsman decides

mark88man wrote: »

To be fair I both ranted and said I was following advice. I do really appreciate the advice. But
* Eon made a final offer - she rejected and said she was going to ombudsman
* Eon said they would raise it with their "special" team and a month later cam back with the same offer
* Daughter rejected this and said she was taking the case to the ombudsman
* Daughter then takes case to the ombudsman 2 months ago
* Ombudsman writes and acknoelwedges receipt

In what universe is it wrong to assume that the penny might have dropped, and that the case was with the ombidsman, and the hounds could be recalled

Just saying - if I operated like that in my business I wouldn't have any business. But I always forget how special utilities are and how they don't care about customers

Beartricks wrote: »

I've been through the Ombudsman with EOn too. I should have just trusted the hundreds of negative reviews for the Ombudsman online and not bothered.

My complaint was over the fact that EOn caused undue stress for myself and my family through both incompetence and not doing what they said they'd do. I'd have loved to have left EOn months ago, but they would not let me. Firstly, EOn refused to put the bill in my name even though everyone involved insisted I had taken over paying it then by the time they'd sorted it out the bill was high enough that they were then blocking me switching to another company.

I asked for the bill to be reduced to what it was at when I thought EOn had finally fixed the issue, as that is when I was planning on leaving. They hadn't sorted it out however and it carried on for a few more months. I feel like the Ombudsman ignored the fact that I was complaining about not being able to leave, and the stress that it had caused within my family; At one point EOn inexplicably billed a family member who I don't speak to instead of me, as if that would force me to pay or them to pay on my behalf. Instead the ombudsman focused on the money and just treated me like someone who was trying to dodge paying his bill. I can more than afford what EOn have said I owe, but all I was after was some kind of acknowledgement and accountability.

This works out well for EOn as their entire MO seems to be to drag things out as long as possible in order to rack up bills and fees. They've chanced it multiple times by trying to whack an extra fee on top of what I owe, then removed the fee as soon as I've challenged it. Multiple times they've asked me to give them a bit of time to look in to something then when I've got in touch nothing has changed or they just reiterate the information they gave me last time I spoke to them.

I've just offered to pay them now, and they've got back to me to say that I should wait for a phonecall from them following contact from the Ombudsman. I know full well that the Ombudsman has been in touch with them. I have emails to say so. I was on the phone, speaking to someone, bank card in hand wanting to give them money and they said I need to wait even longer before I can do that.

It's not even that I've found the Ombudsman incompetent - more spineless than anything. I guess what I'm trying to say is it really wasn't worth it for me, especially as the bills started racking up because by the time you get to the point where you're contacting the Ombudsman anything they award wont make a dent in what you owe.

All of this is my personal experience and the impression I've been given of EOn as a company of course.