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  • FIRST POST
    • John_T123
    • By John_T123 9th Jan 19, 5:48 PM
    • 2Posts
    • 0Thanks
    John_T123
    Moving back to unmetered suply
    • #1
    • 9th Jan 19, 5:48 PM
    Moving back to unmetered suply 9th Jan 19 at 5:48 PM
    I read that I can change back to un-metered water supply if I change my mind withing 2 years.
    I have just read a document produced by Southern Water, which states:

    'If you have a meter fitted under our free meter option, you will not able to change back to
    unmetered charges at a later date.'

    Can they enforce this if I was not made aware of any such restriction?

    Thanks in advance
    John
Page 1
    • McKneff
    • By McKneff 9th Jan 19, 6:22 PM
    • 36,684 Posts
    • 47,358 Thanks
    McKneff
    • #2
    • 9th Jan 19, 6:22 PM
    • #2
    • 9th Jan 19, 6:22 PM
    You need to look at what you did to get the meter in the first place.
    Did you sign an order
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • Cardew
    • By Cardew 9th Jan 19, 8:12 PM
    • 27,994 Posts
    • 13,843 Thanks
    Cardew
    • #3
    • 9th Jan 19, 8:12 PM
    • #3
    • 9th Jan 19, 8:12 PM
    Companies can fit meters compulsorily if you are a new customer. and you have no option to change to RV based charges


    If you applied for a meter Ofwat state:



    https://www.ofwat.gov.uk/wp-content/uploads/2015/10/prs_lft_101117meters.pdf


    Changing your
    mind

    If you choose to have a meter installed, you can
    switch back to your previous method of charging
    within the first 12 months. The company will not
    remove the meter.

    You may not be able to switch back to unmetered
    charges if you live in an area of water stress where
    the Government has allowed compulsory metering
    (see page 19) as part of a plan to maintain secure
    water supplies.

    I suggest you contact The Consumer Council for Water
    Last edited by Cardew; 09-01-2019 at 8:18 PM.
    • John_T123
    • By John_T123 20th Jan 19, 3:48 PM
    • 2 Posts
    • 0 Thanks
    John_T123
    • #4
    • 20th Jan 19, 3:48 PM
    • #4
    • 20th Jan 19, 3:48 PM
    Hello,

    Thanks for your replies.
    I switched just over a year ago due to my kids going off to uni.
    But alas we get most of their washing and they visit quite often, so not using as little water as expected.
    I never signed anything just made phone calls to arrange it's installation as part of having an external stop-!!!! installed. (Yes we did not have one).
    Anyway looks like I've left it too long to go back!!!

    Cheers
    John
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