Pure Planet reviews: add your feedback

garfield23 wrote: »

The only way to communicate with Pure Planet is via their phone app; and after being with them for several months, I've never once been able to access the "send meter reading" facility on the app! Tried deleting and reloading the app, and all the other suggestions on their community board; but I (and from entries on the board, a number of others) persistently get stuck in a login loop and never see the "send meter reading" button. May be my phone - I gather other Android phone users have had particular problems.

This has annoyed me (and others writing to the board) sufficiently that I am about to switch to another supplier, who I will hopefully be able to communicate with!:mad:

Yes, we can see just how much it obviously has annoyed you.

On the bright side, it has made you post again on MSE after a 16month hiatus.
(although , sadly you were obviously unable to hang around,m despite your return )

Hopefully, this will mark the return of you as a regular poster on MSE. This forum really needs posteres like yourself to stay alive, especially long standing members like yourself that have been here since the 2005.

Your posts are an invaluable contribution to this site and I sincerely hope you will resume as a regular contributor here

You'd have thought that Britain's first app-only energy company would have all the facilities of a traditional energy supplier wouldn't you, including access to a call centre etc.
:cool:

Then again, they also state on their website

We don't have a call centre - no hanging on the line. Join Britain's first app only energy supplier. Save time with a digital service that's always at your fingertips. Cut your bills and your carbon footprint with our renewable energy. So pick up your mobile, download our app, and switch on.

https://www.purepla.net/#switch-and-save

Such a shame they don't offer what they promise, eh?

:cool: :cool: :cool:

Mikey17 wrote: »

Having done comparisons on two sites i was already to switch from Bulb to Pure Planet with a possible saving of £150 +.
However it says on the website that a price increase is soon very likely, good of them to be honest but has made me think twice now

For many, many months, MSE has been banging on about grabbing a fixed tariff (even suggesting longer than 12m), as it correctly foresaw energy prices are rising.
Your current supplier, for example, has already increased prices three times, count them ... one, two, three,... this year alone! :eek:

It is often said "better late than never", but you may have already "missed the boat" :cool:

Having said that, this weeks MSE email has urged people to compare their energy deal

Prices are ramping up, most people (60%) are on, frankly, crap deals and burning money.

And the MSE CEC even have a special filter to assist you

- The 'No price hikes comparison' (only lists fixed-rate tariffs)

I tried to switch to PurePlanet, you sent an email saying click to add readings or meter numbers but there was nothing to click. The app also had no way to activate and I couldn't find any way to phone you. I emailed you, you took nearly 2 weeks to reply by which time I'd gone elsewhere. For the sake of £10-£15 a year, Ill just go with a company where switching works properly, there are plenty of alternatives in this price range all offering unfixed / wholesale prices / green energy.