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  • Dishmonkey
    I really can't believe this is the way nationwide operate, nearly a week and a half since valuation was done, I've heard nothing off them whatsoever. So nearly 7 weeks since application was put in and all I've had is 2 text partially blank texts telling me the date of valuation. Seriously regretting goin with nationwide now. Really good job were not working to a short deadline.
  • menollyke
    I was very positive about them, we had a mortgage offer through quickly and everything was done nicely. However we had to pull out of the purchase and found a new house. Unfortunately it was a little bit more expensive and we had to raise the mortgage. We had to provide more evidence, which we did, they did the valuation and somehow they had our old purchase price as the purchase price for the new property, so everything has come back with that as purchase price. A week later we still don't know if it is amended, we can't get through to someone who actually explains what is happening.

    We supplied all the correct information. We can even deal with the retainer they are gonna put on the mortgage. They gave us the valuation report before they have decided on the mortgage offer. It was supposed to be a quick procress without to much hassle this second application. However it just seems to be dragging. Not that we are ready to exchange yet, but it just feels like we would get somewhere if the mortgage offer has come through.
    • robatwork
    • By robatwork 22nd Jun 12, 8:16 PM
    • 5,399 Posts
    • 6,214 Thanks
    robatwork
    Trust me, it's not just Nationwide.
    • Thrugelmir
    • By Thrugelmir 22nd Jun 12, 9:37 PM
    • 65,495 Posts
    • 57,629 Thanks
    Thrugelmir
    Completely not good enough. So unhappy with their service.
    Originally posted by Twatkins
    Not the NW's fault you've set an unrealistic completion date.
    ““there really is no such thing as ‘the future’, singular. There are only multiple, unforeseeable futures, which will never lose their capacity to take us by surprise.””
    ― Niall Ferguson
  • DaveMortgage
    My partner and I are in a similar position to a number of you posting within this thread. We have a mortgage in principle from NW, as first time buyers, through a broker (weknowmortgages) and having provided all the required documents, we are finding rather than coming back to us with one comprehensive "you need to update, explain, resubmit X, Y and Z" email, questions are coming back in dribs and drabs to our broker.

    It seems to be delaying tactics rather than anything else, but as with many of you the process seems to be taking longer than expected - especially as we have provided literally everything NW required to the Nth degree.

    We're hoping to move into the property in July and the estate agent is obviously keen for us to get the Survey done, but as it stands we're not in a position to get the survey done as the documents are being scrutinised in a very particular manner i.e "We only have 5.5 months of bank statements from applicant 2, rather than 6 months" etc.

    Feel like we reach each weekend no further along than the last, and if it wasn't for the Euro's - these weekends would have been unbearable!

    On a positive note, they do at least seem to respond to our submitted information at least and we have (as we expected) passed the credit scoring stage. We have also heard a lot of positive feedback on them as a lender, especially from close family (parents) who utilise their products. I guess as first time buyers, we're just keen to get this moving and get moved in.
    Last edited by DaveMortgage; 23-06-2012 at 11:12 PM.
    • robatwork
    • By robatwork 24th Jun 12, 9:43 AM
    • 5,399 Posts
    • 6,214 Thanks
    robatwork
    My partner and I are in a similar position to a number of you posting within this thread. We have a mortgage in principle from NW, as first time buyers, through a broker (weknowmortgages) and having provided all the required documents, we are finding rather than coming back to us with one comprehensive "you need to update, explain, resubmit X, Y and Z" email, questions are coming back in dribs and drabs to our broker.
    Originally posted by DaveMortgage
    This is pretty normal now - intransigent is the word for these departments of banks/B Socs.

    They aren't taking a common sense view to it - the people who are reviewing your documents have a checklist, and if it says 6 months of statements, that's what they need to tick.

    Computer says no has moved from travel agents to mortgage approvals I'm afraid. I wouldn't plan a moving date yet - you need to get this sorted, then the survey, searches, possible remedial work and renegotiating, then exchanging. Only then will you be able to properly arrange a moving date.

    Am going through this myself at the moment.
    • anotherginger
    • By anotherginger 24th Jun 12, 9:52 AM
    • 391 Posts
    • 310 Thanks
    anotherginger
    My partner and I are in a similar position to a number of you posting within this thread. We have a mortgage in principle from NW, as first time buyers, through a broker (weknowmortgages) and having provided all the required documents, we are finding rather than coming back to us with one comprehensive "you need to update, explain, resubmit X, Y and Z" email, questions are coming back in dribs and drabs to our broker.
    Originally posted by DaveMortgage
    Snap! It's a very frustrating process. I had an offer accepted at the start of the month and have been in the pre-application process ever since. The offer was accepted because we were in a situation to proceed quickly - good deposit, solicitor in place, AIP completed, no chain etc.

    Every new document requested and submitted puts you back in the queue for processing. I'm hoping that once we do actually get the application submitted that it will be a smoother process, but it's hard to say judging by what has happened so far.
  • DaveMortgage
    Snap! It's a very frustrating process. I had an offer accepted at the start of the month and have been in the pre-application process ever since. The offer was accepted because we were in a situation to proceed quickly - good deposit, solicitor in place, AIP completed, no chain etc.

    Every new document requested and submitted puts you back in the queue for processing. I'm hoping that once we do actually get the application submitted that it will be a smoother process, but it's hard to say judging by what has happened so far.
    Originally posted by anotherginger
    Couldn't be in a more similar position. Good luck with it all, I'll try update as it progresses.

    Hi Robatwork, in response - agreed completely. I think with us being in a position like anotherginger we had the money, the offer accepted, no chain, so thought/assumed the process would be straightforward - how naive we were!

    Dave
  • maunders
    Anyone heard anything? I had valuation on 12th and apparently been with underwriters ever since.
  • Dishmonkey
    Well a little over 7 weeks and finally got 2 text messages this morning. 1 saying valuation had passed and other saying mortgage papers were on their way. Finally got there but think they dragged their feet a little.
    • Thrugelmir
    • By Thrugelmir 25th Jun 12, 7:16 PM
    • 65,495 Posts
    • 57,629 Thanks
    Thrugelmir
    [QUOTE=DaveMortgage;54008563 I think with us being in a position like anotherginger we had the money, the offer accepted, no chain, so thought/assumed the process would be straightforward - how naive we were!

    [/QUOTE]

    Lenders only have limited tranches of funds to advance on given products. So there's often no hurry to make offers. The nature of the financial markets these days unfortunately.
    ““there really is no such thing as ‘the future’, singular. There are only multiple, unforeseeable futures, which will never lose their capacity to take us by surprise.””
    ― Niall Ferguson
  • maunders
    They've just done another credit check 15 days after the last one.. Valuation done 2 weeks ago... Is this normal?
  • Burridge60
    In my book one of the best lenders out there right now. Customer pays for fees by credit card gets text update immediately saying paid. Survey instructed text message sent. date for survey booked text message sent. Survey back text message sent.

    Cases agreed in advance with known requirements at point of submission. Had everything from no paperwork required through to full six months payslip, bank statements and mortgage statements logistically a nightmare but processed within two weeks. Some cases offered within a week of submission.
    I am a Mortgage Advisor
    You should note that this site doesn't check my status as a Mortgage Advisor, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • Moskimo
    Hello gingerninja82

    Someone from the MSE team should be contacting you shortly with my contact details so that we can help.

    Please do not post any personal details on here.

    Thanks

    Anthony from the Nationwide media relations team.
    Originally posted by Nationwide company representative
    Anthony - my broker started the ball rolling for a DIP with nationwide 2 weeks ago. Nationwide have literally had everything possible (bank stmnts, poa, Id, proof deposit etc) only thing waiting for is an employer reference but my employer hasn't received a reference request. I have until close of business Friday (this Friday, 29th) to get my DIP or I lose the flat I have reserved. Can you please help ASAP?

    Thanks
  • Motumoyo
    Just never seems to take the right, and now they get the offer back. I have the offer of the house, I want to through the National
    Summer is a season only belong to women, so some fashion cwmalls are needed. This are pretty important in summer, I think the best at CWMALLS, it’s really good!
    Last edited by Motumoyo; 29-06-2012 at 1:39 AM.
    Four young friends with big egos and slightly arrogant attitudes are the proprietors of an Irish bar in Philadelphia.
  • Nationwide company representative
    Anthony - my broker started the ball rolling for a DIP with nationwide 2 weeks ago. Nationwide have literally had everything possible (bank stmnts, poa, Id, proof deposit etc) only thing waiting for is an employer reference but my employer hasn't received a reference request. I have until close of business Friday (this Friday, 29th) to get my DIP or I lose the flat I have reserved. Can you please help ASAP?

    Thanks
    Originally posted by Moskimo
    Hi Moskimo. I've asked the MSE team to send you a private message containing my contact details.

    Please do not post any personal details on here.

    Thanks

    Anthony from the Nationwide media relations team.
    Official Company Representative
    I am the official company representative of Nationwide Building Society. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • marie2
    • By marie2 28th Jun 12, 11:46 AM
    • 129 Posts
    • 1,272 Thanks
    marie2
    Anthony I would be grateful for some help also. Having previosly applied for a full DIP my full mortgage application was submitted on 6th June, I was informed the offer would take ten days to come through. I applied directly in branch and made it clear that time was important as my vendor needs to move very quickly. After nine working days further documents were requested and supplied, I've heard nothing since and am keen to know if Nationwide are satisfied with the evidence produced. Even the mortgage advisor in branch is unable to help as she gets no replies to her messages to head office!
    • dorme
    • By dorme 28th Jun 12, 1:39 PM
    • 41 Posts
    • 15 Thanks
    dorme
    Hi Moskimo. I've asked the MSE team to send you a private message containing my contact details.

    Please do not post any personal details on here.

    Thanks

    Anthony from the Nationwide media relations team.
    Originally posted by Nationwide company representative
    hi anthony,

    sorry for the hi-jack,

    however, its been 3 weeks since i applied and i have provided all information required, including a statement of earnings from my employer and still havent heard, my mortgage advisor has said you are 4 days behind and wont talk to him until 5 days away?!
    getting a bit concerned now!

    thanks
    • MollyMutkin
    • By MollyMutkin 28th Jun 12, 2:27 PM
    • 29 Posts
    • 10 Thanks
    MollyMutkin
    We took out a mortgage with Nationwide on our house we bought in 2010. We are having the house renovated and extended and funding the majority of the work ourselves, family living on site in our 1 bed annex which we renovated last year.

    We applied on 18 May 12 to borrow enough to fully fund the project. We had to case them up every week to get everything processed, having supplied them with all the correct info erequested.

    It has taken until today, 28 June to get confirmaiton of the borrowing. They have agreed, but they are only letting us have about 18% of what we asked to borrow and the balance is on a retainer until a valuation is done on completion of the build. But how can we complete the build without the money we asked to borrow to do so? Caught in a catch 22 situation. Gutted.
    • Thrugelmir
    • By Thrugelmir 28th Jun 12, 2:31 PM
    • 65,495 Posts
    • 57,629 Thanks
    Thrugelmir
    They have agreed, but they are only letting us have about 18% of what we asked to borrow and the balance is on a retainer until a valuation is done on completion of the build. But how can we complete the build without the money we asked to borrow to do so? Caught in a catch 22 situation. Gutted.
    Originally posted by MollyMutkin
    So important to get matters such as finance in place beforehand.

    How much funding do you require?
    ““there really is no such thing as ‘the future’, singular. There are only multiple, unforeseeable futures, which will never lose their capacity to take us by surprise.””
    ― Niall Ferguson
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