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  • FIRST POST
    • duncanthedog
    • By duncanthedog 2nd Oct 19, 11:39 AM
    • 914Posts
    • 2,008Thanks
    duncanthedog
    Unsolicited Cold Call from Octopus energy
    • #1
    • 2nd Oct 19, 11:39 AM
    Unsolicited Cold Call from Octopus energy 2nd Oct 19 at 11:39 AM
    As title, who do I report them to for cold calling me?
Page 1
    • theonlywayisup
    • By theonlywayisup 2nd Oct 19, 12:44 PM
    • 13,774 Posts
    • 9,486 Thanks
    theonlywayisup
    • #2
    • 2nd Oct 19, 12:44 PM
    • #2
    • 2nd Oct 19, 12:44 PM
    Have you registered with TPS?

    You may not get too many responses on this board as it's a vent board rather than advice.
    • Humdinger1
    • By Humdinger1 2nd Oct 19, 2:01 PM
    • 124 Posts
    • 422 Thanks
    Humdinger1
    • #3
    • 2nd Oct 19, 2:01 PM
    • #3
    • 2nd Oct 19, 2:01 PM
    Duncan

    I think it may be the Information Commissioner's Office (ICO); good luck
    • Browntoa
    • By Browntoa 2nd Oct 19, 2:10 PM
    • 35,706 Posts
    • 41,888 Thanks
    Browntoa
    • #4
    • 2nd Oct 19, 2:10 PM
    • #4
    • 2nd Oct 19, 2:10 PM
    Is it octopus direct or a reseller
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • JJ Egan
    • By JJ Egan 2nd Oct 19, 3:20 PM
    • 13,465 Posts
    • 6,174 Thanks
    JJ Egan
    • #5
    • 2nd Oct 19, 3:20 PM
    • #5
    • 2nd Oct 19, 3:20 PM
    As title, who do I report them to for cold calling me?
    Originally posted by duncanthedog



    Why are they not allowed to cold call you ?? or me .
    • badmemory
    • By badmemory 2nd Oct 19, 3:34 PM
    • 2,768 Posts
    • 4,409 Thanks
    badmemory
    • #6
    • 2nd Oct 19, 3:34 PM
    • #6
    • 2nd Oct 19, 3:34 PM
    If you are a cusstomer & they cold called you about having a "smart meter" then they are obliged to do this.
    • badmemory
    • By badmemory 3rd Oct 19, 8:02 AM
    • 2,768 Posts
    • 4,409 Thanks
    badmemory
    • #7
    • 3rd Oct 19, 8:02 AM
    • #7
    • 3rd Oct 19, 8:02 AM
    Would you believe that I had a call from them around 6pm yesterday (less than 3 hours after my previous post). Don't know who they bought my number off, although my guess is a car ins co. Sent them off with a flea in their ear. So not a smart meter then obviously!
    • duncanthedog
    • By duncanthedog 3rd Oct 19, 8:48 AM
    • 914 Posts
    • 2,008 Thanks
    duncanthedog
    • #8
    • 3rd Oct 19, 8:48 AM
    • #8
    • 3rd Oct 19, 8:48 AM
    Is it octopus direct or a reseller
    Originally posted by Browntoa
    He did not say 'represent' so I have to assume it was a direct call.
    • mattyprice4004
    • By mattyprice4004 4th Oct 19, 9:59 AM
    • 4,245 Posts
    • 3,912 Thanks
    mattyprice4004
    • #9
    • 4th Oct 19, 9:59 AM
    • #9
    • 4th Oct 19, 9:59 AM
    He did not say 'represent' so I have to assume it was a direct call.
    Originally posted by duncanthedog
    Other people have asked you questions in the thread.
    • moneyhelpuser5
    • By moneyhelpuser5 4th Oct 19, 10:17 AM
    • 31 Posts
    • 56 Thanks
    moneyhelpuser5
    If you are a cusstomer & they cold called you about having a "smart meter" then they are obliged to do this.
    No this isn't true, no one is "obliged" unless stated in the Ts and Cs when you first signed up for the services.
    • Undervalued
    • By Undervalued 4th Oct 19, 10:45 AM
    • 4,408 Posts
    • 3,829 Thanks
    Undervalued
    No this isn't true, no one is "obliged" unless stated in the Ts and Cs when you first signed up for the services.
    Originally posted by moneyhelpuser5
    I think you are mixing two things together here.

    You are correct that having a smart meter installed is not (currently) compulsory. However energy companies are obliged to contact customers to "offer" one which the customer can refuse. Ofgen has guidelines about not contacting customers excessively but many of the companies are largely ignoring these guidelines.
    • Castle
    • By Castle 5th Oct 19, 1:13 PM
    • 2,395 Posts
    • 3,318 Thanks
    Castle
    If you have already opted out of receiving marketing emails/calls/texts then they can't contact you about smart meters.
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