Barclaycard Indian Call Centre..should I regret my choices now?

Jlawson118 · 15 October 2016 at 7:11PM

So I was using the Lloyds Avios credit card for most of this year, but I figured out that they also have terrible customer service, but at least their call centres are English!

I chose Barclaycard Freedom Rewards because I use a lot of their partners so earning points will be quite easy, easier than Avios. Although I just wanted to pay my bill but it wouldn't let me add another card within 30 days, so I phoned them up and greeted by an Indian man. By me asking if I could somehow add another card to my account, he placed me on hold to put me through to the 'Financial Difficulties' department.

I got so frustrated, I just hung up. I can't believe such companies like Barclaycard would use Indian Call centres! Although saying that, these past few months I've realised that 'British Airways' use them as well. The most British flight company uses these.

Should I regret my choices of moving to Barclaycard already?

book12 · 15 October 2016 at 7:33PM

They do use Indian call centres. I called them a few times and they are ok.

If you private message your query on Twitter or Facebook, someone from the UK can deal with your query.

Alternatively you cam go into branch and sort your query out.

Besides using Barclaycard online account to pay your credit card bill, you can pay from your bank (assuming it's Lloyds) in a number of ways - http://help.barclaycard.co.uk/brochure/paying_bill/pay-my-bill
(see the section 'From Your Bank')

pfpf · 15 October 2016 at 7:36PM

if you were as clear with the "indian man" as you were in your OP regarding what you wanted, maybe he'd actually hung up on you first!

if you want to "pay your bill" do it online, Barclaycard really do make everything easy to do, imho.

Jlawson118 · 15 October 2016 at 11:48PM

book12 wrote: »

They do use Indian call centres. I called them a few times and they are ok.

If you private message your query on Twitter or Facebook, someone from the UK can deal with your query.

Alternatively you cam go into branch and sort your query out.

Besides using Barclaycard online account to pay your credit card bill, you can pay from your bank (assuming it's Lloyds) in a number of ways - http://help.barclaycard.co.uk/brochure/paying_bill/pay-my-bill
(see the section 'From Your Bank')

I no longer have Lloyds, but I registered two cards to Barclaycard to pay my bill but they've both been cancelled due to reasons, and it won't let me register the new ones until 30 days time, that's where I had the issue

Ben8282 · 16 October 2016 at 2:50AM

Most people pay their credit card bill by faster payment from their current account. Are you not able to do this?
If the two 'cards' that you registered to pay your bill have both been cancelled due to 'reasons' I would suggest sorting out those 'reasons' as a matter of priority.

chattychappy · 16 October 2016 at 9:50AM

I don't have a problem with Indian call centres per se, but when I recently had a problem with Barclaycard, it was exacerbated by their call centre not really knowing how to handle it.

MABLE · 16 October 2016 at 10:36AM

As a Barclaycard holder I have been very impressed with their overseas contact centres. In particular I have found the advisors very professional and polite and always willing to go the extra mile. You get good and bad advisors whether in the UK or overseas. However for me the centre is only as good or bad as the advisor who deals with your enquiry.

Regarding the actual card I find they are very generous with their credit limits and very good promotional offers every month.

Dobbibill · 16 October 2016 at 11:17AM

As previously said, just pay the bill from your current account, whoever that is with.

Remember to put your BC card number as the reference so they know who's card the payment is for......job done.

eskbanker · 16 October 2016 at 12:26PM

Jlawson118 wrote: »

I can't believe such companies like Barclaycard would use Indian Call centres! Although saying that, these past few months I've realised that 'British Airways' use them as well. The most British flight company uses these.

Should I regret my choices of moving to Barclaycard already?

Not necessarily, but you might wish to reconsider your apparent sense of indignant outrage that many large companies choose to use call centres outside the UK in order to keep costs down and be in a position to offer more tempting products to their customers.

You might also wish to reflect on the fact that BA merged with Spanish airline Iberia in 2011 to form the International Airlines Group (thereby ceasing to trade on the stock exchange as an entity in its own right) - I'm not sure what criteria you use to measure the 'Britishness' of an airline but imagine that the likes of easyJet and Virgin might disagree with your assertion that BA are 'the most British flight company'....

AK92_2 · 16 October 2016 at 1:41PM

You might want to try the UK based Barclaycard social media team, who I met when I was working in a different department at Barclaycard. They are very friendly and efficient.

Jlawson118 · 16 October 2016 at 3:16PM

AK92 wrote: »

You might want to try the UK based Barclaycard social media team, who I met when I was working in a different department at Barclaycard. They are very friendly and efficient.

I'm usually put off social media as they normally just give you a number to call again. But I've sent them a message to try

Barclaycard Indian Call Centre..should I regret my choices now?

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