How do I cancel an O2 contract?

krayzechick
krayzechick Posts: 334 Forumite
in Mobiles
I want to end my contract with O2 next month. What do I need to do for this? Whats the address to write to??
«13

Comments

  • JAYMARSH2005
    JAYMARSH2005 Posts: 2,718 Forumite
    Combo Breaker First Post
    krayzechick wrote: »
    I want to end my contract with O2 next month. What do I need to do for this? Whats the address to write to??

    O2 UK Ltd
    PO Box 242
    Houghton Regis
    DUNSTABLE
    LU5 5WA

    Put all your details on the letter, account number,phone number etc and I would aslo send it recoded so you have proof they have recieved it. 28 days notice is required so its better to send it recorded as they have a habbit of charging an extra months line rental.
  • gema21
    gema21 Posts: 47 Forumite
    Isn't it easier just to call them? Then it's done there and then
  • **woody123**
    **woody123** Posts: 598 Forumite
    First Post First Anniversary Combo Breaker
    gema21 wrote: »
    Isn't it easier just to call them? Then it's done there and then


    But when you call they just give you that address anyway....

    Also you might like to keep your old number like i did, i think its called a pak code what they give you.
  • JAYMARSH2005
    JAYMARSH2005 Posts: 2,718 Forumite
    Combo Breaker First Post
    I always go for the letter as I've had it before where they say they have not had a call off me, and basicly I have to prove I've called them, unless you have a way of recording the call to them
  • krayzechick
    krayzechick Posts: 334 Forumite
    gema21 wrote: »
    Isn't it easier just to call them? Then it's done there and then

    Have done. They said they have to have written notice and then hung up on me!!
  • nuttyrockeress
    nuttyrockeress Posts: 1,260 Forumite
    First Post First Anniversary Combo Breaker
    I called them on Friday and the woman asked me if I wanted her to do my 30day notice whilst I was on the phone :confused:
    It's nice to be nutty but's more important to be nice
  • gema21
    gema21 Posts: 47 Forumite
    They are so not allowed to do that!
    And to think I've applied for a job within that department too!

    You don't have to write, and take their name and extension number when you cancel. They do it because they think that you won't bother to write, but every company lets you.
  • JAYMARSH2005
    JAYMARSH2005 Posts: 2,718 Forumite
    Combo Breaker First Post
    They are just hoping that writing a letter will be to much trouble, if its not a recorded letter they will use the excuse that they have not recieved anything, its just a cheep shot way of getting an extra months line rental out of you and then hoping that you will think sod it and stay with the network, its all cheap shots with companys these days, and thats the reason we have a website like this !
  • gsmmad
    gsmmad Posts: 416 Forumite
    the idea is u dont write the letter because well most people cant be arsed

    second idea is that u send it too late and your stuff for a little bit longer lol

    there is a lot of ideas....list can go on but my idea is its because they are .....
  • z4kir
    z4kir Posts: 455 Forumite
    I rang 08705 860 860 (alternative number 0113 3069265 ???) a couple of hrs ago n was told I could cancel over the phone... enquired about my pac, but didn't want to risk getting a pac incase it effected my final cashback.
    SLC: £13000+

    Quidco    : £    131.24 (paid) + £0 (validated) = £131.24
    Valued Opinions    : £75 (paid) + £52.30 (received) + £4.50 (pending) = £131.80
    StudentPanel: £25
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