Abbey - Refund letter

mandymoo72 · 19 May 2009 at 9:46AM

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

di3004 · 19 May 2009 at 12:49PM

mandymoo72 wrote: »

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

Hi Mandy

Well done to you and Congratulations.
:beer::T:beer:

You seem to be happy with this amount and of your happy we are too :T.

To me it seems like a good offer, do you know if this is much difference to the full amount of PPI that was payable?

mandymoo72 · 19 May 2009 at 2:03PM

Hi there

I'm not too sure what the total ppi is - think its more or less the same as what they are refunding.

Can't believe how quick they were in dealing with this though! :j

di3004 · 19 May 2009 at 2:30PM

mandymoo72 wrote: »

Hi there

I'm not too sure what the total ppi is - think its more or less the same as what they are refunding.

Can't believe how quick they were in dealing with this though! :j

That was very quick, one of the quickest yet.......:T:T:D
Great news though, again well done.:beer:

JOSOM · 19 May 2009 at 3:46PM

mandymoo72 wrote: »

Hi there

After following advice on this site - i sent my letter to Abbey on 6th April - got the usual 4 page questionnaire from them asking for details of my original application (back in 2005) - returned this stating that they should have these details on their system when i originally submitted by loan application. Then got a further letter advising of a delay but they are dealing with my complaint.

Yesterday received a letter stating "they have considered information available and unable to establish that I was provided with sufficient details and that i was unable to make an informed decision when buying this policy - but would like to offer me a refund of £3327 - £2965 monthly premiums to date and interest"

Not bad result considering they have only had it since 6th April - what do people think?

That's great news and encouraging!! I have had the same letter stating delay last Friday so hopefully will hear something sooner rather than later. Well done.:p

Abbey - Refund letter

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