Thames water bill dispute

parklover · 7 April 2018 at 9:56AM

Hi
I am shocked to receive Thames bill which said there is an arrears of 450 pounds which is in 2016. the amount is more than my one year usage.
Back in 2016 i already disputed that and it was never resolved ( not sure if they added interest)

So i cancelled my direct debit just now and told them that i am not going to pay until the bills are clear. I have also requested for all previous bills for investigation.
Thames water on the phone threaten to take to court etc.

Does anybody experience the same thing and what is the best thing to do?

parklover · 7 April 2018 at 9:57AM

change wording

JJ_Egan · 7 April 2018 at 10:25AM

Not paying and cancelling DD does not help you .
You need legal advice and suggest your local Citizens Advice Bureau .

Cardew · 7 April 2018 at 10:35AM

Are you on a meter?

On what grounds did you dispute 2016 bill?

As the debt issue apparently is not resolved, the normal procedure is to increase your DD to repay debt.

If you don't get it resolved it will affect your credit record and the 'debt' will be passed to a Debt Collection Agency.

matelodave · 7 April 2018 at 12:30PM

It may be worth checking your credit record to see if you've got a default.

I know Anglian Water report to the credit reference agencies, dunno about Thames so it's worth trying to get it sorted out properly rather than just cancelling your DD and hoping it sorts itself. Otherwise you might find you have serious problems in the future.

Hopefully you've kept copies of previous bills so you can track back and prove your case should it end up in court.

Thames water bill dispute

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