Resolver and Amazon

rubrenus · 9 July 2016 at 11:47AM

I tried to submit a claim through Resolver but got a reply from Amazon saying they won't respond as the email address is different from the one I use on their website. Just pointing this out, as I have now had to resubmit from my own email address.

Former_MSE_Andrea · 11 July 2016 at 1:00PM

Thanks for letting us know rubrenus!

InternetKing · 16 November 2016 at 8:22PM

Hi,

As of yesterday this is still happening...

Can you update the tool to point out that this doesn't currently work?

Thanks!

jarviser · 25 April 2017 at 4:37PM

Same here. Amazon found a get round on Resolver.
I used Resolver for O2 twice and got excellent problem resolution.
This seems to be Amazons plan to find loopholes. The complaint was about them tricking me into Prime even tho I Pressed the no button so their reaction to Resolver dors not surprise me.

Former_MSE_Andrea · 26 April 2017 at 12:41PM

Thanks jarviser, I've passed this on to MSE Nick who covers the Resolver guide.

P-Squared · 15 November 2018 at 12:35PM

This problem has not gone away.
Despite the fact that my 'real' email address is pinned to the top of my message, Amazon are still failing to recognise it! I'm getting nowehere here. They just send me the same standard message telling me to go to the drop down menu options - which is what I'm complaining about! There is simply no drop down menu that supports my complaint! I used to think Amazon's customer service was excellent; they're a shambles now!

[Deleted User] · 15 November 2018 at 1:38PM

P-Squared wrote: »

This problem has not gone away.

It's really not a "problem" if you complain directly to the firm in question.

I have no personal axe to grind against Resolver, but you seem to think it's Amazon's fault that a third party E-Mail template does not reach the intended recipient!

Using such a third party can easily just cause more problems & delays, as you've found out..

If Amazon's own "drop down" is not applicable to your complaint, have you not considered speaking to someone in person?
Amazon will even call you if you request it...

halesowenmum · 12 December 2018 at 11:25PM

Which would all be well and good if their complaints system / technical support for products processes actually worked! When the retailer themselves has rubbish processes Resolver is the only way to try and sort it out. I don't use Resolver with firms who have a decent way of dealing with customers as there's really not a lot of point; I think it's really poopy that Amazon don't provide a good service and also don't allow you to progress matters thru Resolver. Says it all really doesn't it.

[Deleted User] · 15 December 2018 at 1:16AM

halesowenmum wrote: »

Which would all be well and good if their complaints system / technical support for products processes actually worked

It's always worked just fine for me (and most everyone else I suspect).

If a complaint system doesn't work, how can a simple E-Mail template like Resolver somehow "sort it out"? :eek:

Using such a third party can easily just cause more problems & delays, as the OP of this thread, complaining over a month ago, found out..

If Amazon's own "drop down" is not applicable to the complaint, have you not considered speaking to someone in person?
Amazon will even call you if you request it, as I said a month ago...

JJ_Egan · 15 December 2018 at 4:13PM

As above always found them easy to deal with regarding refunds .
Technical questions dont know as i did not know they provide a technical service.

Resolver and Amazon

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