Pure Planet reviews: add your feedback

The_Big_Bamboo wrote: »

Hi Marc,
I’ve just obtained a quote from your website but it makes no mention of your planned price increase which (if this thread is accurate!) will come into effect in October.

I see little value of signing up with you if I have no idea what I’m signing up for,... your new prices will be in force before I could complete a switch away from my present supplier.

Also, the tariff makes no mention of exit fees,...zero or otherwise.

Any chance you could let me know what your new October charges will be?

I’m still waiting for your email version of the tariff details btw;...how long does it usually take?

Thanks.

Hello @ The Big Bamboo
Nice username
The quote from our website uses the rates which comes into effect from 1 Oct. As the switch takes 17 days we'll be into October by the time you come on supply.

We don't have exit fees :j

Here's a link to a community thread which shows the prices. We also have a map on our website - if you click/tap on the region you live in, you'll see the prices.

Hope that helps! Hopefully we'll soon welcome you to Pure Planet!

Marc @ Pure Planet

I'm afraid that my experience of Blue Planet has been very unsatisfactory and led me to cancel the switch. Having downloaded the app, despite numerous attempts to use the link provided by them in numerous emails (one click only use of the links) I was never able to log into my account and complete the registration process. I eventually managed to find an email address to contact them on (a Help Line I believe) but after 3 useless suggestions from them at one reply per day, I was still unable to get into the account. Since this experience, I have noticed that reviews of the app by people in the app store, many many people have experienced the same problems I encountered, which led them to go round and round in circles, never entering their accounts in the process.
In addition, there is no clearinformation anywhere in the set up process which shows an email address or phone number to contact Blue Plant on - very inconvenient when you encounter problems. All in all, a very unsatisfactory switch attempt I'm afraid.

Hi Pure Planet,


I like others will have to cancel my switch it appears. Despite you having the lowest rate available in my area I just cant accept the higher price in winter. Appreciate the timing of the switch affects this but on a quoted average monthly cost of £133 per month you are asking for a Winter payment of £159.74 and a summer payment of £106.69. Apologies but that does not amount to a small variation. On that basis and no ability to average the payment I will be looking elsewhere, no issue paying up front just not at such an inflated rate.


Oh and the Web Bot is useless - asked it to "change my payment amount" it gives me three numbered choices and asks I confirm my question by selecting a number. I Type "1" or "one" and guess what - sorry we do not understand your question.

Sokkia wrote: »

Hi Pure Planet,


I like others will have to cancel my switch it appears. Despite you having the lowest rate available in my area I just cant accept the higher price in winter. Appreciate the timing of the switch affects this but on a quoted average monthly cost of £133 per month you are asking for a Winter payment of £159.74 and a summer payment of £106.69. Apologies but that does not amount to a small variation. On that basis and no ability to average the payment I will be looking elsewhere, no issue paying up front just not at such an inflated rate.


Oh and the Web Bot is useless - asked it to "change my payment amount" it gives me three numbered choices and asks I confirm my question by selecting a number. I Type "1" or "one" and guess what - sorry we do not understand your question.

Hi Sokkia
Thanks for the feedback.
One reason we charge differently in winter and summer is because we try to buy our energy for the winter in advance, as it keeps our rates down.
Also, as we don't have fixed term contracts or charge exit fees, averaging payments over 12 months could cause our Members to build up very high credits or debits, depending on the time of year they join. And we want to avoid that.
We appreciate that this isn't for everyone.
Please don't give up on renewables!
Marc @ Pure Planet