Gleam issues

Iggy1313 · 10 February 2019 at 12:27PM

Hi everyone, gleam is really playing up for me, it's not loading is anyone else having the same or is it just my log in? Thanks x

2013yearofthehouse · 10 February 2019 at 12:47PM

Do you just get the widget with the coloured disc/wheel continually spinning in the middle? I get that sometimes when I've opened multiple Gleams in different tabs, so now I stick to just opening one at a time. You could clear your cache to fix it or just close them all and not open any for a few hours and it usually starts working again without needing to clear the cache.

Iggy1313 · 10 February 2019 at 1:07PM

2013yearofthehouse wrote: »

Do you just get the widget with the coloured disc/wheel continually spinning in the middle? I get that sometimes when I've opened multiple Gleams in different tabs, so now I stick to just opening one at a time. You could clear your cache to fix it or just close them all and not open any for a few hours and it usually starts working again without needing to clear the cache.

Yes that's what is happening, thank you, I use an iPad, how do I clear a cache please? Xxx would I lose my book marks etc if I did that? Thanks so much for your help x

2013yearofthehouse · 10 February 2019 at 1:25PM

Iggy1313 wrote: »

Yes that's what is happening, thank you, I use an iPad, how do I clear a cache please? Xxx would I lose my book marks etc if I did that? Thanks so much for your help x

Clearing the cache will remove history, cookies and browsing data. It will also clear your history on all devices logged into your iCloud, if you have any others.

I can't remember for sure because I've not done it in a while, but I think you just lose any tabs you have open and you'll be logged out of all sites that you are usually logged in to automatically plus it will reset advertising settings that we now get post-GDPR, so each website may ask you again when you visit them for the first time after clearing your cache. It doesn't erase your bookmarks or your saved passwords etc. If you are unsure then best just to leave it and not clear the cache as like I said it should start loading ok again after a while anyway as long as you stick to only opening one Gleam at a time.

If you do want to though then go to settings > safari > clear history and data

Iggy1313 · 10 February 2019 at 1:44PM

2013yearofthehouse wrote: »

Clearing the cache will remove history, cookies and browsing data. It will also clear your history on all devices logged into your iCloud, if you have any others.

I can't remember for sure because I've not done it in a while, but I think you just lose any tabs you have open and you'll be logged out of all sites that you are usually logged in to automatically plus it will reset advertising settings that we now get post-GDPR, so each website may ask you again when you visit them for the first time after clearing your cache. It doesn't erase your bookmarks or your saved passwords etc. If you are unsure then best just to leave it and not clear the cache as like I said it should start loading ok again after a while anyway as long as you stick to only opening one Gleam at a time.

If you do want to though then go to settings > safari > clear history and data

Thank you very much, I've tried just opening one at a time and that's helping for now. You're very kind to help me out. Much appreciated. Caroline x

purplecatlover · 13 March 2019 at 4:45PM

Gleam keeps breaking on me. First it won’t register that I’ve followed the link to a page/social media, then if I refresh the gleam page or try a different one I get the never ending loading screen.

Clearing cookies makes it work again for a day or two but then it’s back to not working. Clearing cookies is a pita as then I have to log in to every single site I frequent again and I’m fed up of that.

Any other suggestions or fixes anyone has found?

I’m using google chrome on an iPad.

2013yearofthehouse · 14 March 2019 at 4:17PM

purplecatlover wrote: »

Gleam keeps breaking on me. First it won’t register that I’ve followed the link to a page/social media, then if I refresh the gleam page or try a different one I get the never ending loading screen.

Clearing cookies makes it work again for a day or two but then it’s back to not working. Clearing cookies is a pita as then I have to log in to every single site I frequent again and I’m fed up of that.

Any other suggestions or fixes anyone has found?

I’m using google chrome on an iPad.

Mine does that too occasionally. I usually just leave it for an hour or so and it works again fine with no need to clear cookies. Although if it won’t work for you without clearing cookies you could try doing all your gleams on a different browser (like safari) to everything else (left in Chrome), so that at least if you have to clear cookies (on safari) you only lose the gleam and related social media ones rather than all the other sites you are logged into (on Chrome) and it’s less annoying

Gleam issues

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