EE Smart Hub

Hello,

Yesterday I was moved to EE fibre broadband. Unfortunately since then I’ve had no internet access.

My daughter has gone through the support that EE have offered but to be honest even the man on the phone admitted he hadn’t been trained on what some of the settings do.

I’m really hoping someone here may have an idea as to what to do otherwise the first engineer appointment is at the end of next week!

The router they’ve provided is an EE Smart Hub. It’s showing a red light but before that it’s a flashing yellow light. When opening a browser it opens the Hub Manager that shows the status as “no service”. The advance settings state that everything is either “not connected” or “not available”.

Anyone have any thoughts? Thank you.

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