EE Smart Hub
SparkleWool
Posts: 4 Newbie
Hello,
Yesterday I was moved to EE fibre broadband. Unfortunately since then I’ve had no internet access.
My daughter has gone through the support that EE have offered but to be honest even the man on the phone admitted he hadn’t been trained on what some of the settings do.
I’m really hoping someone here may have an idea as to what to do otherwise the first engineer appointment is at the end of next week!
The router they’ve provided is an EE Smart Hub. It’s showing a red light but before that it’s a flashing yellow light. When opening a browser it opens the Hub Manager that shows the status as “no service”. The advance settings state that everything is either “not connected” or “not available”.
Anyone have any thoughts? Thank you.
Yesterday I was moved to EE fibre broadband. Unfortunately since then I’ve had no internet access.
My daughter has gone through the support that EE have offered but to be honest even the man on the phone admitted he hadn’t been trained on what some of the settings do.
I’m really hoping someone here may have an idea as to what to do otherwise the first engineer appointment is at the end of next week!
The router they’ve provided is an EE Smart Hub. It’s showing a red light but before that it’s a flashing yellow light. When opening a browser it opens the Hub Manager that shows the status as “no service”. The advance settings state that everything is either “not connected” or “not available”.
Anyone have any thoughts? Thank you.
0
Comments
-
Were you meant to be connected today ?
Have you tried a reboot eg u olug the smart hub for say 1 minute and plug it back in.
You might get a better reply if you post on the techie board https://forums.moneysavingexpert.com/forumdisplay.php?f=290 -
I was supposed to be connected yesterday - and yes I’ve tried that along with factory resetting the router.
Is there any way I can move the thread? Or get a mod to move it? Thank you.0 -
You might get a better reply if you post on the techie board
https://community.ee.co.uk/t5/Broadband-home-phone/bd-p/broadband
My guess is that Openreach enabled the wrong line for FTTC at your street cabinet.0 -
SparkleWool wrote: »I was supposed to be connected yesterday - and yes I’ve tried that along with factory resetting the router.
Is there any way I can move the thread? Or get a mod to move it? Thank you.
You would need to message a board guide, the EE forums as suggested would be good option.0 -
The EE forums couldn’t help unfortunately. I thought I’d try here as a friend recommended it. Thanks for the responses, everyone!0
-
Try and plug it in where the phone enters the house.
Unplug all phones.
And see if that gets it working for a bit0 -
SparkleWool wrote: »The EE forums couldn’t help unfortunately. I thought I’d try here as a friend recommended it. Thanks for the responses, everyone!
Go back to the EE forum, @XrayspeX seems to know what they're talking about, they've suggested looking at the logs as it seems to be an authentication problem.
https://community.ee.co.uk/t5/Broadband-home-phone/Smart-Hub-Stuck-On-Red/td-p/7684730 -
I think that might be by my daughter!
She’s at work now though so I’m trying to sort it myself. I had a look at the logs but after that I’m baffled. I’m not very techy!0 -
Can you open Event log and SET to WAN.
Much less detail and will tell you if the connection is dropping / resetting .
I would check cable Master Socket To hub first .
Unplug and reseat.0
This discussion has been closed.
Categories
- All Categories
- 342.5K Banking & Borrowing
- 249.9K Reduce Debt & Boost Income
- 449.4K Spending & Discounts
- 234.6K Work, Benefits & Business
- 607.1K Mortgages, Homes & Bills
- 172.8K Life & Family
- 247.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards