Pure Planet reviews: add your feedback
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I moved into a new property at the end of September and a comparison said Pure Planet would be cheapest for us so we switched... since then they’ve switched the wrong electricity meter and continued to take my direct debit despite several emails.
My old supplier are also taking payment for our current meter (confirmed via the serial number) so for 2 months right before Christmas I’m paying for someone else’s electricity and they seem incapable of fixing it and ignored many emails. Annoyingly it appears my gas has been switched correctly so I can’t even cancel the direct debit.
The fact there’s also no phone number has ensured this has been the most frustrating company I’ve ever dealt the misfortune of dealing with! :mad:0 -
I moved into a new property at the end of September and a comparison said Pure Planet would be cheapest for us so we switched... since then they’ve switched the wrong electricity meter and continued to take my direct debit despite several emails.
My old supplier are also taking payment for our current meter (confirmed via the serial number) so for 2 months right before Christmas I’m paying for someone else’s electricity and they seem incapable of fixing it and ignored many emails. Annoyingly it appears my gas has been switched correctly so I can’t even cancel the direct debit.
The fact there’s also no phone number has ensured this has been the most frustrating company I’ve ever dealt the misfortune of dealing with! :mad:
Hi superbull
We don't have a call centre because because we want to keep our costs as low as possible. This means we can pass on savings to our Members.
If you need to ask a question that is specific to your account, you can ask WattBot, our app’s digital assistant. Head to ‘help’ in the app menu and ask it a question.
And you need to message the team, type ‘message the team’ into WattBot and they will respond. It’s not a live-chat service but someone will always get back to you - they work office hours Monday to Friday.
Marc @ Pure PlanetVerified Company
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.0 -
Just joined Pure Planet. Chosen because KWh’s were the cheapest.
Within a few days they have raised the KWh charges!! Really annoying. Think I’m still within the 14 day cut off. Shall I stay or shall I go now?0 -
Just joined Pure Planet. Chosen because KWh’s were the cheapest.
Within a few days they have raised the KWh charges!! Really annoying. Think I’m still within the 14 day cut off. Shall I stay or shall I go now?
That is a decision that only you can take. If it is any comfort, from 1 January, the Default Tariff will limit future tariff changes in the period up to 1 April 2019. Thereafter, ML suggests that the Default might increase from £1137 to £1250 for a tropical user. No doubt other variable tariffs will increase.0 -
The switch wen per fact and awaiting for my first bill and request for meter reading after the set up. However had an email notification yesterday that prices are going up on 15th Jan. I was filly aware that this was not a fixed term contract and prices were subject to change. However was not expecting to see an increase so soon after signing up. Was this a ploy to get people to sign up?0
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The switch wen per fact and awaiting for my first bill and request for meter reading after the set up. However had an email notification yesterday that prices are going up on 15th Jan. I was filly aware that this was not a fixed term contract and prices were subject to change. However was not expecting to see an increase so soon after signing up. Was this a ploy to get people to sign up?
Hi UDAY
I understand it's frustrating because you've just joined us.
We've one, simple tariff that's variable - it can go up as well as down - and when it does someone, somewhere will have just joined us... so it's nothing personal.
Marc @ Pure PlanetVerified Company
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.0 -
How quickly are we going to see a reduction in price, now that the global markets for oil and other energy costs have fallen significantly in the past month?I think I saw you in an ice cream parlour
Drinking milk shakes, cold and long
Smiling and waving and looking so fine0 -
How quickly are we going to see a reduction in price, now that the global markets for oil and other energy costs have fallen significantly in the past month?
Oil prices rise on planned Opec cuts
Were there any price rises indicated by Pure Planet recently? The last price change I can remember was one advised early Septemebr, that came into force the beginning of October.0
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