Add your feedback on energy supplier Scottish Power

soapy9990 wrote: »

I am being moved to Scottish Power because of collapse of Extraenergy. Scottish Power sent an email and I clicked the link (not happy) to put in my meter readings and was offered a continuation tariff. I then clicked "accept this tariff". Up popped a box with no options except to click "accept a 2 year deal" at greater cost. No way of closing pop up. Phoned, spoke with a lady who also could only offer/sell a 2 year deal and saying that deal was the only one with no exit fees. Not sure what is happening now. Scottish Power seems not to have an email address!! and their "help" section is hopeless.
Will be moving to another supplier asap.

As Hengus posted above, the email address for Spanish Power is:


contactus@scottishpower.com


As befits an outfit with one of the worst, if not the worst, customer service record in the energy supplier industry, the company has gone to considerable lengths to (a) remove its contact details from its website -- where it once upon a time featured its postal address, email address, and phone numbers grouped together -- and (b) shift the email address out to page 3 of a 'Complaints' brochure that must be downloaded before you can find out anything else.

Spanish Power has made these changes in the wake of £multi-million fines and stinging criticism from OFGEM. Perhaps OFGEM might now like to look at its blatant disregard for the Code of Conduct (voluntary) to which industry majors have signed up, seeing as how, as a signatory, Spanish Power very clearly has not the slightest intention of behaving with anything approaching integrity. It presumably thinks OFGEM is stupid (an opinion with which I have some sympathy) in the same way it thinks its customers are stupid.

This deliberate obfuscation of the channel by which written communication can occur surprises me not in the slightest, seeing as how it is written comms -- NOT telephone conversations -- that are of evidenciary worth to OFGEM in the event of a customer complain / claim for compensation: after all, any such conversation can easily be denied by SP or its content disputed.

Hengus's observation about any reply you may (or may not, ever) receive coming from "offshore" is particularly valid, seeing as how the extended row our family had with this Spanish-owned outfit went so far as to involve the receipt of emails including one written entirely in Spanish and another entirely in German. For the most part though, written exchanges seemed to involve a call centre in India where understanding of the English language was inexplicably fitful.

It might seem that SP's latest stunt of inviting customers using its website to "ask the community" is an improvement when in fact, it's just a cosmetic, designed to look engaging but in reality just another way of further distancing SP from its responsibilities. (But hopefully, "the community" will soon diminish to the point that there'll be no-one left to respond to anything anyway.)

Best of luck, and yes, the sooner you can get as far as possible from this appalling outfit, the better. It really shouldn't still be in business as a UK licensed energy supplier.

Scottish Power postal address

Scottish Power
Customer Services
Freepost SCO5388
320 St. Vincent Street
Glasgow
G2 5AD

Chief Executive is Keith Anderson, email keith.anderson@scottishpower.com

Try sending your complaint to both of the above.