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We became aware of LOCO2 via the MSE Cheap Energy Club. They appeared to offer us a saving over our existing energy provider and although they were not the cheapest they featured highly on the MSE 'Top Picks'.

Trusting the judgement of MSE was our first mistake as further digging indicates we are not the only people to receive such a poor service.

The initial switch filling out the online paperwork was pretty much painless and then came our welcome letter from LOCO2 (all smooth so far). My first cause for concern was when I realised I was being billed by my previous energy company as well as LOCO2. After attempting to contact LOCO2 via their email address with no response I attempted to call them - however they don't pick up the phone and after a few minutes ask you to leave a message which is not responded to.

I contacted my previous energy company who explained that they had only received a request for the transfer of the electricity part of our dual fuel application. After circa 30 + attempted calls to LOCO2 someone picked up the phone. They explained that they had made an error in requesting the gas switch and they were requesting it again.

This was several weeks ago and LOCO2 have not been available to update me on what is going on. I have found out today that LOCO2 have been successful in taking over my next door neighbour's gas supply (something they have not requested). So it would appear I am now paying two energy companies and one of these is for my neigbour's gas.

All of this is due to the incompetence of LOCO2

ShakeelYousaf wrote: »

Please do not switch your energy supply to LoCo2 Energy. About a month ago, I switched to this supplier using MSE's Cheap Energy Club. Apart from the MSE email, I got no acknowledgement or any kind of 'welcome' pack, it was as if nothing happened.

Despite the above, it seemed like LoCo2 started transferring my gas but not my electricity (as far as EON knew, they were to continue supplying me with no knowledge of a switch).

Worst of all, I've rung about 20 times and no one has ever picked up the phone. After 3 minutes, it tells you to leave a voicemail! I've sent them two emails and had no response. (Even if they are reading or ignoring my emails, I emailed them for a third time to tell them how they've treated me and to warn them against even attempting to try and charge an exit fee as I've switched away from them to Economy Energy).

If you don't believe me, I would advise you reading this post to ring them right now - 0330 124 1500 - and try it for yourself.

I now believe this company has or is about to go out of business. It's like they don't even exist (to further prove this, their last Twitter activity was in December 2016). I've now started switching to yet another supplier. LoCo2 are beyond disgraceful. I've got nothing against MSE for featuring them on their site but I hope they will investigate and no longer offer their services.

Hello ShakeelYousaf and welcome to the Forums.

Just a thought, but make sure the right property is being applied for. Sometimes, suppliers try to take over the wrong account. This can happen where the address details, supply number and/or meter serial number doesn't match those held by the National Databases. These databases record the details of all electricity and gas meters in the country and are used by suppliers when arranging a switch. A discrepancy here could lead to this type of issue.

I'm guessing but, if this is the case, a similar thing is likely to happen with further switches until the information held by the National Database is put right. As your existing electricity supplier, we're the ones to sort this.

Should this be the case, please let us have your supply number (also known as the Meter Point Administration Number or MPAN and is on your bills), full postal address including the post code and the electricity meter serial number as it appears on the meter itself. We'll update the database so a switch can move forward. Looks like the gas is okay as you say that has started to transfer.

I'm speculating a lot here ShakeelYousaf and sorry if I'm barking up the wrong tree. I'll be happy to take a look if you drop an email with the above information to the address in my Profile.

Malc