Link Financial Outsourcing dispute

24

Comments

  • Thanks fatbelly, if they want to take it to court I'll definitely ask for a "stay". And, as the debt is only just over £1,200 it might be too expensive for them to go the court for such a smallish sum.


    I'm still not exactly sure what a reconstituted copy is, especially as this goes all the way back to 2004 under the 1974 act which, I believe, has since been changed for debts after a certain date.
    Liz R
  • Lz?Kithra wrote: »
    [FONT=&quot]Thanks for editing my post Sourcrates. I messaged willing2learn saying I’d edit them but, on 2nd thoughts, as you’ve so kindly removed them I don’t think I’ll bother to put them back in.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]What concerned me was that even though they haven’t sent a copy of the CCA I’ve read on-line that, when they don’t have such a copy, the debt company can go to court and try to establish that the debt is still owing.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]So I’ll take your advice and write to them saying that they are in breach of my request until they supply the CCA copy and I will not be paying anything until they can do so. In that letter I’ll also point out the sentence from their reply saying that it is currently unenforceable. And if, after that, they continue to hassle me I’ll get some legal advice.[/FONT]

    It was shortly after doing exactly this to the DCA handling my £4k debt to NatWest from the 1990's that I got a letter from NatWest HQ saying the whole thing had been written off and the matter was closed.

    Hopefully, you will get the same. :)
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • poppasmurf, well done. I'm so pleased to hear you had such a great outcome. I can only hope that mine goes the same way, but I'm not keeping my fingers crossed, LOL.
    Liz R
  • This is the letter I have written to them, as sourcrates suggested that I write to them:


    [FONT=&quot]"Thank you for your reply, and the copy of your Final Response dated 19th April, 2018 which, obviously, should have been sent at the time instead of all these months later.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]I note that on the “Complaint Review and Conclusion Form” the sentence that states: “… the account is currently unenforceable, until such a time when we are able to provide the necessary documents.” Therefore, as you are still in breach of my request for a copy of the CCA I will not be making any further payments until such time as you are able to comply.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Yesterday I also received a letter from the Specialist Support Team saying Link were going to telephone me on the number I had provided to talk about the account. This will be difficult for you as, not only does my phone have a Scam Blocker I have NEVER provided you with my telephone number, nor will I do so in future. If you had read all the correspondence in my file you would have noted that I only correspond in writing."[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]If it seems OK then I'll send it to them tomorrow. Many thanks.
    [/FONT]
    Liz R
  • fatbelly
    fatbelly Posts: 20,444 Forumite
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    Lz?Kithra wrote: »
    Thanks fatbelly, if they want to take it to court I'll definitely ask for a "stay". And, as the debt is only just over £1,200 it might be too expensive for them to go the court for such a smallish sum.

    I'm still not exactly sure what a reconstituted copy is, especially as this goes all the way back to 2004 under the 1974 act which, I believe, has since been changed for debts after a certain date.

    A reconstituted copy (not the original but one that contains all the prescribed terms of the original) complies with the s77-79 requirements but as yours is pre-2007 you still have s 127(3) to rely on:
    The court shall not make an enforcement order under section 65(1) if section 61(1)(a) (signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

    As there appears to no evidence you signed anything, you are in a relatively strong position.
  • Many thanks for the explanation, fatbelly. I think I understand it much more clearly now.
    Liz R
  • Just_Di
    Just_Di Posts: 385 Forumite
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    Lz?Kithra wrote: »
    if they want to take it to court I'll definitely ask for a "stay". And, as the debt is only just over £1,200 it might be too expensive for them to go the court for such a smallish sum.

    It seems you are a long way off them taking you to court, and there are things which you can do now to build a case against them in case they do decide to issue.

    The court fee for making an online claim for a debt between £1k and £1.5k is only £70 so it's not much of a deterrent, plus the fact that in the Small Claims Court the loser doesn't pay the winner's legal costs so they wouldn't be taking a risk on increasing the debt if their claim was unsuccessful.

    Debt purchasers tend to gamble on the fact that 90% of claims go straight to a Default Judgment (CCJ) because the Defendant fails to meet the court deadlines.

    However they would be investing their time and resources if you defended any claim meaning the case would trundle on through the court system for months which may make them hesitate (or Discontinue the claim once they realise they can't win) but don't count on it.

    At the moment they have not complied with your s 77-78 CCA Request which helps :) Did you keep a copy of the Request you sent and their responses?

    If this was a Capital One credit card then they may have a problem with proving a Default Notice was issued/served (a common headache for the debt purchaser). Sometimes Link issue their own DN which is no remedy since an account must be defaulted (preceded by a S87(1) Default Notice) before it is terminated and assigned to the next entity.

    If they were to take you to court you may be better off seeking a 'strike-out' of their claim rather than a 'stay' which may give them time to remedy the problem (reconstitute a convincing credit agreement).

    Anyway it's too early to talk about a claim since they've not even sent you a Letter Before Claim which gives you 30 days to reply which is the time to challenge them.

    See what they say/do next, and whatever you do don't be confrontational.

    Di
  • Many thanks for all that information Di. Unless they comply with my 77-78 CCA Request I'll definitely contest any litigation by asking for a strike out. And yes, I keep printed copies of everything, and have done for years. You should see the size of my files, LOL. I sent my reply letter to them today and will now wait to see what happens next.
    Liz R
  • Just_Di
    Just_Di Posts: 385 Forumite
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    Lz?Kithra wrote: »
    [FONT=&quot] And, one other question: Is there a legal requirement to send them an income and expenditure form whenever they ask me to complete one?[/FONT]

    The straight answer to your question is No there is no legal requirement for you to send them an Income & Expenditure Form.

    Only a Judge can make an Order that you must do that :)

    Di
  • sourcrates
    sourcrates Posts: 28,825 Ambassador
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    Just_Di wrote: »
    If this was a Capital One credit card then they may have a problem with proving a Default Notice was issued/served (a common headache for the debt purchaser). Sometimes Link issue their own DN which is no remedy since an account must be defaulted (preceded by a S87(1) Default Notice) before it is terminated and assigned to the next entity.
    Di


    Di,


    This was always my understanding, that an account must default before a creditor can sell it on to a new company.

    However, we are increasingly seeing debts on this forum, which do not default, sold on to 3rd party collectors, who then continue to charge interest as per the original agreement.

    Are they taking advantage of different legislation, for example the right to sell on a debt at any time, if it is written into the terms and conditions of their original contracts ?
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
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