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  • FIRST POST
    • itm2
    • By itm2 20th Aug 19, 5:07 PM
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    itm2
    0 WOW
    Car rental with Budget (via BA) in Sicily - additional insurance?
    • #1
    • 20th Aug 19, 5:07 PM
    0 WOW
    Car rental with Budget (via BA) in Sicily - additional insurance? 20th Aug 19 at 5:07 PM
    We took up the option of car hire when we booked BA flights to Sicily next month. The contract is with Budget (at Catania airport). Since it's been ages since I rented a car in Europe I was wondering if there were any "extras" which I might expect to be upsold when I arrive?

    Presumably it would be advisable to buy excess insurance from a UK provider before I travel? Any other tips?

    The rental inclusions are listed as:
    - Airport/City/Other Surcharge
    - Local Tax
    - Vehicle Registration Fee
    - Fuel Policy Is Full To Full
    - Theft Protection (TP) with an excess of 1,900 Euros
    - Collision Damage Waiver (CDW) with an excess of 1,000 Euros
    - Unlimited Mileage.
Page 1
    • EveryWhere
    • By EveryWhere 20th Aug 19, 5:32 PM
    • 2,549 Posts
    • 1,265 Thanks
    EveryWhere
    • #2
    • 20th Aug 19, 5:32 PM
    • #2
    • 20th Aug 19, 5:32 PM
    Yes, you need car hire excess insurance, in the case of them taking any payment for damage from the deposit authorisation.
    You don't need to discuss it with the car hire company on arrival. They'll just block the excess amount on your credit card.
    if you have to pay for damage, claim it back on the insurance policy.
    • itm2
    • By itm2 20th Aug 19, 5:35 PM
    • 817 Posts
    • 170 Thanks
    itm2
    • #3
    • 20th Aug 19, 5:35 PM
    • #3
    • 20th Aug 19, 5:35 PM
    Yes, you need car hire excess insurance, in the case of them taking any payment for damage from the deposit authorisation.
    You don't need to discuss it with the car hire company on arrival. They'll just block the excess amount on your credit card.
    if you have to pay for damage, claim it back on the insurance policy.
    Originally posted by EveryWhere
    Thanks. Presumably they will try to sell me this (at a higher rate than I can get in advance in the UK) so it will be difficult to avoid discussion of it with them?
    • EveryWhere
    • By EveryWhere 20th Aug 19, 5:50 PM
    • 2,549 Posts
    • 1,265 Thanks
    EveryWhere
    • #4
    • 20th Aug 19, 5:50 PM
    • #4
    • 20th Aug 19, 5:50 PM
    Thanks. Presumably they will try to sell me this (at a higher rate than I can get in advance in the UK) so it will be difficult to avoid discussion of it with them?
    Originally posted by itm2
    They may try to sell a waiver, not insurance. Just decline and write Declined Excess Reduction/Extras on the contract before you sign it and they take their copy.
    They might not like it, but it protects you from them trying to add it surreptitiously
    • discat11
    • By discat11 20th Aug 19, 8:52 PM
    • 425 Posts
    • 551 Thanks
    discat11
    • #5
    • 20th Aug 19, 8:52 PM
    • #5
    • 20th Aug 19, 8:52 PM
    Enjoy your holiday, we loved Sicily. CDW excess is a must.
    • eDicky
    • By eDicky 20th Aug 19, 9:02 PM
    • 4,890 Posts
    • 2,988 Thanks
    eDicky
    • #6
    • 20th Aug 19, 9:02 PM
    • #6
    • 20th Aug 19, 9:02 PM
    Thanks. Presumably they will try to sell me this (at a higher rate than I can get in advance in the UK) so it will be difficult to avoid discussion of it with them?
    Originally posted by itm2
    There is nothing to discuss, simply smile and say 'no thanks' to their kind offer of excess waiver, and leave it at that. Don't even mention your separate cover, it's nothing to do with the hire firm.

    Make sure every tiny scratch etc is marked on the damage report before driving away, to reduce the chance of having to make a claim.
    • wellsu
    • By wellsu 29th Aug 19, 5:19 PM
    • 1 Posts
    • 0 Thanks
    wellsu
    • #7
    • 29th Aug 19, 5:19 PM
    Rental Inclusions Surcharge
    • #7
    • 29th Aug 19, 5:19 PM
    We took up the option of car hire when we booked BA flights to Sicily next month. The contract is with Budget (at Catania airport). Since it's been ages since I rented a car in Europe I was wondering if there were any "extras" which I might expect to be upsold when I arrive?

    Presumably it would be advisable to buy excess insurance from a UK provider before I travel? Any other tips?

    The rental inclusions are listed as:
    - Airport/City/Other Surcharge
    - Local Tax
    - Vehicle Registration Fee
    - Fuel Policy Is Full To Full
    - Theft Protection (TP) with an excess of 1,900 Euros
    - Collision Damage Waiver (CDW) with an excess of 1,000 Euros
    - Unlimited Mileage.
    Originally posted by itm2
    We hired our holiday hire car via our BA flight booking for Spain, the confirmation also included the rental inclusions as above. I was surprised that after returning home we had been charged a 63 surcharge, when I queried it they said it was because we picked the car up at the airport. I raised a complaint. Am I reading the BA paperwork correctly? Surely if it says the surcharge is included in the rental inclusions we shouldn't have been charged? I'd appreciate some advice. Thanks
    • EveryWhere
    • By EveryWhere 29th Aug 19, 7:54 PM
    • 2,549 Posts
    • 1,265 Thanks
    EveryWhere
    • #8
    • 29th Aug 19, 7:54 PM
    • #8
    • 29th Aug 19, 7:54 PM
    We hired our holiday hire car via our BA flight booking for Spain, the confirmation also included the rental inclusions as above. I was surprised that after returning home we had been charged a 63 surcharge, when I queried it they said it was because we picked the car up at the airport. I raised a complaint. Am I reading the BA paperwork correctly? Surely if it says the surcharge is included in the rental inclusions we shouldn't have been charged? I'd appreciate some advice. Thanks
    Originally posted by wellsu
    Indeed, they cannot make a charge as it is written as Included. no doubt they'll come up with another reason as for why you were charged.
    Ask for an invoice and then make a Section 75 dispute/claim, with the rental T&C as your evidence.
    • itm2
    • By itm2 29th Aug 19, 9:15 PM
    • 817 Posts
    • 170 Thanks
    itm2
    • #9
    • 29th Aug 19, 9:15 PM
    • #9
    • 29th Aug 19, 9:15 PM
    So my original question has been rendered partly redundant by the fact that BA have now cancelled my flight - although it's not clear from their email whether the refund which they say they have initiated will include the full cost of the return flights and car rental.
    I have now rebooked with Easyjet/Europcar (at a cost saving of around 130), so I'm hoping Europcar will prove to be reputable. I haven't received any T&Cs for the car hire so far (they weren't provided during the Easyjet booking process), so will need to investigate things further....
    • gingertaff
    • By gingertaff 29th Aug 19, 9:57 PM
    • 2 Posts
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    gingertaff
    Excess insurance
    So I have an additional question - we are going to Majorca and our villa offers free car hire as part of the package. It offers a Basic insurance or an all inclusive, and I am used to the difference being the excess cover, but is it standard for the cover to differ in terms of not covering "scratches, bumps, mirror damage, tyre damage" etc? I assume my excess insurance would not cover me for such items were it to be necessary?
    • mgdavid
    • By mgdavid 29th Aug 19, 10:01 PM
    • 6,252 Posts
    • 5,708 Thanks
    mgdavid
    Europcar are not good!

    They recently took over Goldcar and a little net reading will tell you how absolutely terrible they are, and to avoid at all costs. The Goldcar way of overcharging customers seems to be carried through to Europcar now too.
    The questions that get the best answers are the questions that give most detail....
    • itm2
    • By itm2 29th Aug 19, 10:05 PM
    • 817 Posts
    • 170 Thanks
    itm2
    Europcar are not good!

    They recently took over Goldcar and a little net reading will tell you how absolutely terrible they are, and to avoid at all costs. The Goldcar way of overcharging customers seems to be carried through to Europcar now too.
    Originally posted by mgdavid
    Does that comment refer specifically to Sicily?
    • EveryWhere
    • By EveryWhere 30th Aug 19, 12:08 AM
    • 2,549 Posts
    • 1,265 Thanks
    EveryWhere
    So I have an additional question - we are going to Majorca and our villa offers free car hire as part of the package. It offers a Basic insurance or an all inclusive, and I am used to the difference being the excess cover, but is it standard for the cover to differ in terms of not covering "scratches, bumps, mirror damage, tyre damage" etc? I assume my excess insurance would not cover me for such items were it to be necessary?
    Originally posted by gingertaff
    Ask your excess car hire insurance company for advice on whether you would be covered under your particular arrangement.
    • richardw
    • By richardw 30th Aug 19, 7:33 AM
    • 19,049 Posts
    • 8,043 Thanks
    richardw
    Europcar are terrible and far from reputable, easyJet really need to drop them.
    Posts are not advice and must not be relied upon.
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