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  • FIRST POST
    • Gilbs
    • By Gilbs 7th May 19, 6:13 PM
    • 6Posts
    • 0Thanks
    Gilbs
    0 WOW
    Car hire taking deposit, not blocking??
    • #1
    • 7th May 19, 6:13 PM
    0 WOW
    Car hire taking deposit, not blocking?? 7th May 19 at 6:13 PM
    Hi there

    Iím going on holiday in a few weeks to Malaga and have a car for 12 days.

    Got car hire really cheap through Goldcar (I know these get a bad rep, but I used them last year without a hiccup). Iíve also taken out separate insurance as through them it was ridiculous.

    The only thing that they did do last year, was actually take around £1500 off my MasterCard credit card, and then refund it. But due to the exchange rates on my card I lost out on about £50. Every time Iíve hired a car before this they have just blocked it on my card rather than actually take it off. Is this standard procedure these days, or is it just goldcar? And what do people normally do on this situation to incur the least cost?
Page 1
    • eDicky
    • By eDicky 7th May 19, 8:37 PM
    • 4,939 Posts
    • 3,035 Thanks
    eDicky
    • #2
    • 7th May 19, 8:37 PM
    • #2
    • 7th May 19, 8:37 PM
    But due to the exchange rates on my card I lost out on about £50.
    Originally posted by Gilbs
    Don't you have a fee free card for travel?

    https://www.moneysavingexpert.com/credit-cards/travel-credit-cards/
    • HHarry
    • By HHarry 8th May 19, 6:21 AM
    • 540 Posts
    • 374 Thanks
    HHarry
    • #3
    • 8th May 19, 6:21 AM
    • #3
    • 8th May 19, 6:21 AM
    Originally posted by eDicky
    A fee free card won't protect you from exchange rate fluctuations between payment and refund.
    • Gilbs
    • By Gilbs 8th May 19, 7:18 AM
    • 6 Posts
    • 0 Thanks
    Gilbs
    • #4
    • 8th May 19, 7:18 AM
    • #4
    • 8th May 19, 7:18 AM
    Thanks for the replies

    I have a NatWest platinum credit card (I know these are crap, it’s just what I’ve had for years and meaning to change it) that I thought was 0% on overseas transactions. Is it simply that I need to tell them to take it off and put it back on in euros?

    Cheers
    • eDicky
    • By eDicky 8th May 19, 7:55 AM
    • 4,939 Posts
    • 3,035 Thanks
    eDicky
    • #5
    • 8th May 19, 7:55 AM
    • #5
    • 8th May 19, 7:55 AM
    A fee free card won't protect you from exchange rate fluctuations between payment and refund.
    Originally posted by HHarry
    That's true, and the fluctuation might also be in your favour. But OP dues not give a clear reason for the £50 loss, which would be quite a drop in GBP value over 12 days if that were the sole cause. Hence my initial question.
    I have a NatWest platinum credit card (I know these are crap, itís just what Iíve had for years and meaning to change it) that I thought was 0% on overseas transactions. Is it simply that I need to tell them to take it off and put it back on in euros?
    Originally posted by Gilbs
    It's not at all clear what you mean by "the exchange rates on my card" and "0% on overseas", but if you are allowing Goldcar to bill you in pounds then I can imagine their own exchange rate could easily lead to the loss.

    NatWest credit cards have no non-sterling spending fee but put a 2.75% markup on the MasterCard exchange rate, so it would be better to pick a credit or debit card from those listed in the MSE article and always pay in local currency.
    • Photographer
    • By Photographer 15th May 19, 7:01 PM
    • 1 Posts
    • 0 Thanks
    Photographer
    • #6
    • 15th May 19, 7:01 PM
    • #6
    • 15th May 19, 7:01 PM
    Is there any way to get around the deposit? Never had a credit card and don't really want one. Is it possible to do it on a business debit card?
    • ASSJ
    • By ASSJ 19th May 19, 4:54 PM
    • 13 Posts
    • 4 Thanks
    ASSJ
    • #7
    • 19th May 19, 4:54 PM
    • #7
    • 19th May 19, 4:54 PM
    I use Centauro Car Hire have done for years they only block the card
    • barnes69442
    • By barnes69442 22nd May 19, 1:07 PM
    • 4 Posts
    • 0 Thanks
    barnes69442
    • #8
    • 22nd May 19, 1:07 PM
    Goldcar
    • #8
    • 22nd May 19, 1:07 PM
    I went to Palma from 7/5/19 to 14/5/19 and I was charged by Goldcar for my deposit.
    However when I received my deposit back I had made over £13 because of the exchange rate sliding.
    I should have paid £12.84 for the car for a week and £16 excess insurance through Argus Car Hire but the gross cost after the rate profit was only £15.51. I did use a Santander Zero card for my transactions.
    • barnes69442
    • By barnes69442 22nd May 19, 1:11 PM
    • 4 Posts
    • 0 Thanks
    barnes69442
    • #9
    • 22nd May 19, 1:11 PM
    • #9
    • 22nd May 19, 1:11 PM
    Also Goldcar have aggressive selling techniques for their excess insurance, I was quoted 175 euros.
    They also stated that my policy through Axa was insufficient.
    Be aware and stick to your guns.
    • EveryWhere
    • By EveryWhere 22nd May 19, 1:36 PM
    • 2,864 Posts
    • 1,426 Thanks
    EveryWhere
    Also Goldcar have aggressive selling techniques for their excess insurance, I was quoted 175 euros.
    They also stated that my policy through Axa was insufficient.
    Be aware and stick to your guns.
    Originally posted by barnes69442
    They can state all they want, as long as you have the amount available for their excess. But why do business with such a firm in the first place?
    • EveryWhere
    • By EveryWhere 22nd May 19, 1:37 PM
    • 2,864 Posts
    • 1,426 Thanks
    EveryWhere
    Is there any way to get around the deposit? Never had a credit card and don't really want one. Is it possible to do it on a business debit card?
    Originally posted by Photographer
    Yes, purchase the excess waiver direct from the car hire company(not via a third party).
    • teamgb
    • By teamgb 22nd May 19, 2:13 PM
    • 98 Posts
    • 62 Thanks
    teamgb
    They can state all they want, as long as you have the amount available for their excess. But why do business with such a firm in the first place?
    Originally posted by EveryWhere

    All car hire firms try to sell you their expensive insurance.



    I use Goldcar several times a year because they are cheap very cheap and the cars in good condition, if you read and follow the conditions they are no worse than other firms.


    I hired a Seat Leon 1.5 TSI Style Visio Ed with 1437km on the clock from 30/04/19 to 19/5/19 returned full, total hire cost including airport charge was 10.12 E. They blocked 1537 E on my CC.


    I do not take their insurance, they always ask and I always say no thank you. I have never felt pressured.


    I have an annual excess insurance, the last one cost me less than £30.
    Last edited by teamgb; 22-05-2019 at 2:22 PM.
    • EveryWhere
    • By EveryWhere 22nd May 19, 4:04 PM
    • 2,864 Posts
    • 1,426 Thanks
    EveryWhere
    All car hire firms try to sell you their expensive insurance.



    I use Goldcar several times a year because they are cheap very cheap and the cars in good condition, if you read and follow the conditions they are no worse than other firms.


    I hired a Seat Leon 1.5 TSI Style Visio Ed with 1437km on the clock from 30/04/19 to 19/5/19 returned full, total hire cost including airport charge was 10.12 E. They blocked 1537 E on my CC.


    I do not take their insurance, they always ask and I always say no thank you. I have never felt pressured.


    I have an annual excess insurance, the last one cost me less than £30.
    Originally posted by teamgb
    Rubbish! Don't make yourself an apologist for their disgusting practices.
    I've never had the hard sell from any company I have used. Nor have they even suggested that I purchase their insurance. So to suggest that they are no worse than other firms is just ludicrous.
    You say that blocked an amount on your card. others tell of the full amount being taken. Who wants to deal with such arbitrary actions?
    They have a dedicated thread on this forum. Only Green Motion has a similarly poor reputation.

    Of course, if you are experienced, you can get around their dodgy actions. But likely more people get caught out than pay the low fee you suggest.
    • EveryWhere
    • By EveryWhere 22nd May 19, 4:17 PM
    • 2,864 Posts
    • 1,426 Thanks
    EveryWhere
    Hi there

    Iím going on holiday in a few weeks to Malaga and have a car for 12 days.

    Got car hire really cheap through Goldcar (I know these get a bad rep, but I used them last year without a hiccup). Iíve also taken out separate insurance as through them it was ridiculous.

    The only thing that they did do last year, was actually take around £1500 off my MasterCard credit card, and then refund it. But due to the exchange rates on my card I lost out on about £50. Every time Iíve hired a car before this they have just blocked it on my card rather than actually take it off. Is this standard procedure these days, or is it just goldcar? And what do people normally do on this situation to incur the least cost?
    Originally posted by Gilbs
    Their T&C states;

    The amount of the deposit shall be temporarily held on the credit card or temporarily debited from the debit card and this varies according to the category of vehicle rented, which is:
    So they should not be debiting your credit card, only if it is a debit card. Morons.

    https://www.goldcar.es/en/tc/
    • peachyprice
    • By peachyprice 23rd May 19, 7:33 AM
    • 20,378 Posts
    • 47,245 Thanks
    peachyprice
    Is there any way to get around the deposit? Never had a credit card and don't really want one. Is it possible to do it on a business debit card?
    Originally posted by Photographer
    Avis will accept a debit card and only ringfence £200.
    If the business card has your name on it and you have it with you yes.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • teamgb
    • By teamgb 23rd May 19, 3:42 PM
    • 98 Posts
    • 62 Thanks
    teamgb
    Rubbish! Don't make yourself an apologist for their disgusting practices.
    I've never had the hard sell from any company I have used. Nor have they even suggested that I purchase their insurance. So to suggest that they are no worse than other firms is just ludicrous.
    You say that blocked an amount on your card. others tell of the full amount being taken. Who wants to deal with such arbitrary actions?
    They have a dedicated thread on this forum. Only Green Motion has a similarly poor reputation.

    Of course, if you are experienced, you can get around their dodgy actions. But likely more people get caught out than pay the low fee you suggest.
    Originally posted by EveryWhere



    It would be helpfull if you would name the company you have used.
    • EveryWhere
    • By EveryWhere 23rd May 19, 5:01 PM
    • 2,864 Posts
    • 1,426 Thanks
    EveryWhere
    It would be helpfull if you would name the company you have used.
    Originally posted by teamgb
    Why? Since I have never been requested to purchase Super CDW, I would have to name every single company with whom I have ever dealt.
    But at Malaga Airport, always Hertz. GoldCar always had long queues of stressed out people.
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