Future Energy Administration
Comments
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Hi all, new to the group so hope I've done it right.
I manage both mine and my elderly mothers accounts under different emails and moved both from future energy before the change happened just due to shopping around for the best offer. I've recieved the requests for payments for both accounts, mine has no energery consumption information on, I have my own figures but have emailed to ask them for the figures they are charging me against. The response was that they can't provide that under data protection. I've pointed out it can't be that reason as I manage another account with the figures included and the data would be my own data???
My mothers account however does have the energey consumption information on (its wrong) and I've let them know I want it changing to reflect the actual consumption.
No responce back from them on either account. Certainly not paying until I'm sure its correct.0 -
Like Annie above, I arrange internet energy & insurance for an elderly relative & decided to leave Future Energy just before they folded due to a huge price hike. Future Energy were good, they sent the annual consumption figures £1150 annually for gas & electric with £180 for electric alone. As I sent in the readings, I know for a fact FE had all the up to date meter readings for both gas & electric.
Paid monthly on the CONTRACTED AGREED RATE - importantly - with the only missing month being the last as Ofgem recommended stopping Direct Debits when FE folded. CDS sent their cheeky letter with estimated £1450 electric outstanding despite all monthly payments but one made, i.e. 7 1/2 years of electric at £180 per year used on one month ! PLEASE check the GB Energy thread here as CDS have tried their "estimated electric" bills trick before in 2017. Have written to the people who employed CDS (RMS Restructuring; the organ grinder, not the monkey) for all data especially electric readings I personally sent in, under the General Data Protection Regulations stating a dispute exists and under the contract terms, only £XX per month was due, all signed & agreed in the contract, and this is all we offer for the one month that Ofgem recommended not paying. Today, 14th August, had a snotty text to my unregistered phone number (how??) from CDS about their fanciful bill, ignored it. Please check the GB Energy thread, CDS have a history of using fictional electric bills. Had CDS asked for a few £'s it would have been paid for the last month but £1450 for electric and £400 for gas where monthly payments had been continually paid... dream on.0 -
We have had a letter from CDS Global etc like many others. Our letter is extremely worrying for us as the amount we owe isn't in single, double or treble figures. According to them we owe over £1000! The bit that really puzzles me is that our first bill from Green Star Energy showed a credit of £414. We both struggle to read the smart meter readings and every energy company we've been with knows that. How on earth can they demand that amount of money so long after the administration? My husband also received a text yesterday asking him to phone them regarding this. What do we do?0
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Hi Hopejack. Whether you were on smart meters or not, Future Energy had to provide an annual statement. All regulators are required to do this; it's an Ofgem requirement. I only know this as I used to work for a local company now known as Parseq who handles EDF accounts.0
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Morning All,
I have also received the letter as everyone else on this post asking for payment for the 'estimated ' balance. I have kept all of my readings, and they owe me a balance. I have tried to call them numerous times but have now emailed my readings and asked them to recalculate the bill.
Based on your posts I doubt I will get a helpful response. I am happy to write off the money they owe me but my main concern is that I dont want to be taken to court for what they think I owe them. However from my understanding, having dealt with court proceedings before (on behalf of someone else) the organisation taking you to court has to prove that you owe money and would have to provide you and the court with accurate accounts and evidence. It is very unlikely that they would be able to do this so we may have to wait until this is tested in court?
Like everyone else here I am grateful for any external professional advice on this one?0 -
Exactly the same for me - letter stating I owe £70, when infact I am owed around £100.
I did get an email from *Removed by Forum Team* stating she accepted the meter readings I sent in response to the initial demand, and repayment to myself would be recalculated within 14 days. This was around a month ago, then yesterday received another reminder (via email this time) for paying the £70.0 -
Ditto here too. They owe me but are demanding around £100. I left before they went bust so have my closing reading but they still don't seem to be able to calculate a final bill based on the info I gave them about 4 weeks ago.
My partner was with them when they did go bust and they're asking for over £300 from her, we worked out that she spent that in a few weeks over last summer according to their mad estimate.
They've lost a massive amount of customer data somewhere, which makes me wonder about data protection etc.
I'm compiling all of our stuff and going to send it to my MP and see what they think.
Don't know what Ofgem were thinking appointing an aggressive debt collector as administrator.0 -
so, has anyone had a successful result from them? I also received a txt yesterday asking me to contact them urgently. Sat on hold for approx. 20 mins before giving up.
This is madness.0 -
I'm new to the site, joined purely to add my weight to this absolute joke of a matter! I have a similar story to most of you, I was a former Future Energy customer who had major problems with them providing bills / getting back to me / dealing with complaint. I started a switch to another company 2 days before it was announced they were folding and the switch was complete mid February so as I understand it I was under the wing of Green Star during this period. Future Energy advised me I was £190 in credit in a bill they sent me the week before they went into administration. Greenstar refused to acknowledge I even existed nevermind honour any credit. I decided to write this off as I don't feel the bill was 100% correct anyway and Green Star refused to even acknowledge any kind of complaint (much like the company they took over from!). I then received a letter out of the blue from CDS requesting payment of £430 in June from an estimated bill! I called them to ask who had provided this incorrect information, they told me to contact Green Star. Green Star advised me they've never heard of CDS and insinuated they may not be a legitimate company (which I wouldnt have been surprised at given the dodgy letterhead and numerous spelling mistakes in their letter). I contacted CDS who said they would speak to Green Star and get back to me, which they never did. I contacted CAB for advice, they told me to contact Ofgem and the administrators. The administrators (RSM) would not even speak to me, advised that the lady dealing with the case would call me back (she never did, despite emailing her several times). Ofgem advised they cannot help as they can only deal with complaints of companies who are still operating! I compiled an email to all involved (RSM, CDS, Green Star and Ofgem) advising of my situation in June, no response from any of them until a phone call last week from CDS requesting payment - they admitted they hadnt done anything with my email so I refused to speak to them until they addressed my concerns. A day later I receive a voicemail from Green Star complaints department (2 month after sending the email?!) saying I have nothing to do with them and to contact the administrators (I have thanks but they wont even reply!). Then I receive a text message from CDS asking me to contact them urgently. Words fail me.
I have sent another group email last week updating everyone, no response as yet.
Despite my original concerns, the information on the bill from CDS is incorrect, massively overestimated and the tariff they have quoted (which is supposed to be 'honoured' from the tariff I joined them on) is also incorrect. From my calculations I owe them £14, a massive difference to the £430 they are requesting!
I'm at a complete loss with this one, nobody will take responsibility, nobody even replies to phone calls or emails. I'm half expecting the bailiffs to knock at the door! What do we do?? I'm up for joining a collective group if other people are. I do worry about all of the less internet savvy people who will just be paying this bill unaware of how incorrect it could be. Surely this whole process is breaking some laws?!0 -
I paid my CDS demand once they provided us with the right payee. They cashed the cheque. They sent a letter saying they had received the cheque but this was not a receipt ...until it clears. Clearly it has cleared. A couple of weeks later still waiting for a receipt. I'm really concerned for those of you being chased for large amounts of money. This is outrageous. The lack of anyone taking responsibility is shameful.0
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