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  • FIRST POST
    • NikkijF
    • By NikkijF 8th Mar 18, 3:06 PM
    • 1Posts
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    NikkijF
    Help pls! What does this mean??
    • #1
    • 8th Mar 18, 3:06 PM
    Help pls! What does this mean?? 8th Mar 18 at 3:06 PM
    Hi all, hoping someone can help me.
    Have been claiming PPI for my parents through Resolver but have just had letter from RBS to say my Dad's complaint has 'already been registered under the PPI reference 123456'
    He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.
    Could anyone ahead any light on this? He won't ring them!!!
    Many thanks
Page 1
    • BorisThomson
    • By BorisThomson 8th Mar 18, 3:16 PM
    • 1,586 Posts
    • 3,426 Thanks
    BorisThomson
    • #2
    • 8th Mar 18, 3:16 PM
    • #2
    • 8th Mar 18, 3:16 PM
    It suggests he has already registered a complaint. Could he have spoken with a reclaim company at some point, if not the bank directly?
    • dunstonh
    • By dunstonh 8th Mar 18, 3:55 PM
    • 93,034 Posts
    • 60,425 Thanks
    dunstonh
    • #3
    • 8th Mar 18, 3:55 PM
    • #3
    • 8th Mar 18, 3:55 PM
    Have been claiming PPI for my parents through Resolver but have just had letter from RBS to say my Dad's complaint has 'already been registered under the PPI reference 123456'
    This would indicate that he has already made a complaint and they are linking this new complaint to that one.

    He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.
    PPI is a product. You dont receive it.

    Could anyone ahead any light on this?
    As you have worded it, it looks like he has already complained in the past.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 8th Mar 18, 9:17 PM
    • 20,466 Posts
    • 11,345 Thanks
    Moneyineptitude
    • #4
    • 8th Mar 18, 9:17 PM
    • #4
    • 8th Mar 18, 9:17 PM
    He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.
    Originally posted by NikkijF
    So your complaint is that he "almost certainly" had PPI?

    I doubt you are going to progress this very far, especially if he's already made such a complaint in the past.

    PPI is an insurance policy, it's not something you therefore "receive".
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