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simonwhu
simonwhu Posts: 9 Forumite
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in Praise, vent & warnings
So we bought an LG Fridge Freezer in December, delivered in January

Went wrong last week.

LG sent an engineer..not sure what's wrong but could be the control board.

Currys and LG flatly refusing to replace it.

Whos' to say it won't go wrong after it's repaired. Very very unhappy. Have sent stinking letter to Currys Head office.
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  • giraffe69
    giraffe69 Posts: 3,558 Forumite
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    Another lesson in "Don't buy from Curry's" I had a problem with a new LG TV. Co-incidentally it needed the control card replacing. I bought it from John Lewis. All done without fuss or complaint.
  • simonwhu
    simonwhu Posts: 9 Forumite
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    Wife had a medical
    Issue and so isn’t happy about using the freezerbonce repaired
  • z1a
    z1a Posts: 2,522 Forumite
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    simonwhu wrote: »
    Wife had a medical
    Issue and so isn’t happy about using the freezerbonce repaired
    ????????????
  • simonwhu
    simonwhu Posts: 9 Forumite
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    Well who knows if it!!!8217;s going to break down again and the food will go off
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    simonwhu wrote: »
    Well who knows if it!!!8217;s going to break down again and the food will go off

    No 1 does but you keep an eye on it.

    How did you pay ?
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    simonwhu wrote: »
    Well who knows if it!!!8217;s going to break down again and the food will go off
    If it does then you will have the option of a refund.
  • simonwhu
    simonwhu Posts: 9 Forumite
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    Paid for it on credit card
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
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    They have a right to repair, regardless of you or your wife’s feelings towards this.

    If it fails again you can request a refund, but you are not entitled to a replacement at this point.

    I used to be on the receiving end of stinking letters to a major retailer, they were filed under B for bin :)
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
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    giraffe69 wrote: »
    Another lesson in "Don't buy from Curry's" I had a problem with a new LG TV. Co-incidentally it needed the control card replacing. I bought it from John Lewis. All done without fuss or complaint.

    If this was new (less than 30 days) Curry’s would have exchanged it - rather a moot point.
  • simonwhu
    simonwhu Posts: 9 Forumite
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    A lot of tooing and frooing later and LG have agreed to replace!!
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