Claiming against Norwegian Airlines

Thank you for your reply.
As previous outlined, this cancellation was caused by a manufacturing defect. In accordance with the EU 261/2004, this is considered to be an extraordinary event.
Whilst we respect your request for further consideration of your claim, there are certain conditions which we must adhere to, in order to ensure that we are providing a fair and equitable service. In accordance with the guidelines outlined in our previous correspondence, unfortunately we are unable reconsider our decision in relation to this matter.
Norwegian would like to inform that you have the ability to appeal our decision through the United States Department of Transportation (DOT) or through the national enforcement body of the country where the disruption occurred. Contact information can be found at the following website http://ec.europa.eu/transport/themes/passengers/air_en.

Kind regards,

The Customer Relations Team

Froggitt wrote: »

Yes straight to CAA. It's an open and shut case.

Remember that *half* claimants would have dropped out after their first reply, and *half* the remaining ones will drop out after the second reply. So even if CAA now find against Norwegian, which they will, this approach has saved them a fortune.

Tyzap wrote: »

I was right the first time, they really are talking rubbish!

A 'manufacturing defect' refers to an unforeseen and undetected fault later found in an aircraft engine or wing spar etc etc. For safety reasons this would require the manufacturer to recall or ground all aircraft with this fault until it has been rectified.

It does not refer to a parts such as, for example, a hydraulic pump which may be expected by the manufacturer to last for 1000 hours but fails after 700.

If you or your family have a UK address I would issue proceeding via MCOL. They will then take the claim far more seriously.

Good luck.

Thank you for contacting us with your claim. We regret the time it’s taken to respond to you and we thank you for your patience.

We’re very sorry for the inconvenience caused by the cancellation of your flight xxxxx fromxxxxxxxxxxx on the xxxxxxxxx. Unfortunately, your flight was cancelled due to a warning light that indicated error on a previous departure. You were re-booked to xxxxxxx the following day. These were extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Although we respect your request for compensation, we’re unable to honour your claim as your flight was cancelled due to extraordinary circumstances. This is in accordance with EU regulation 261/2004 Article 5(3).

Following our intervention, Norwegian Air Shuttle has reassessed your flight and have informed us that the disruption of your flight is of a type which means that compensation is payable. It appears from the documentation provided, that the disruption could be considered as inherent in the normal operation of an airline. Therefore this disruption does not fall under the extraordinary circumstances’ exception of the Regulation. As such, the airline has agreed you are entitled to compensation.

The airline has confirmed they will be contacting you to arrange payment.