Consumer rights when buying a phone
EvilRadish
Posts: 2 Newbie
6 months ago I purchase a brand new Samsung Note 8 (contract free) from an Amazon seller.
5 months after usage I dropped the phone (accidental damage) and sent it to my insurance company.
I was then told that they could not repair the phone with parts in stock due to it being from Hong Kong.
As a consumer there was nothing on the Product page to say it was not UK stock and it had different internal components that could not be sourced in this country.
I told the insurance company to hold while I speak to Amazon about the incident. This was the first time ever I have contacted Amazon since I started using them many years ago and though with my purchase history they would at least read my query.....
Since then I have spoken to the customer services team who have no idea what I am talking about. I have tried writing it to explain as well as speaking to them. I was asking if this sort of practice was considered legal as the product was misrepresented on the site. Each time I contacted them, I was refereed to the A to Z warranty team who would then in turn close my ticket saying it has been denied. I supplied proof for the phones origin (from the insurer) as well.
I have been without a phone for over a month trying to speak to Amazon... I gave up today and have asked the insurance company to import the parts required.
Is this sort of sale considered legal? had I bought from the high street I would not have this issue.
5 months after usage I dropped the phone (accidental damage) and sent it to my insurance company.
I was then told that they could not repair the phone with parts in stock due to it being from Hong Kong.
As a consumer there was nothing on the Product page to say it was not UK stock and it had different internal components that could not be sourced in this country.
I told the insurance company to hold while I speak to Amazon about the incident. This was the first time ever I have contacted Amazon since I started using them many years ago and though with my purchase history they would at least read my query.....
Since then I have spoken to the customer services team who have no idea what I am talking about. I have tried writing it to explain as well as speaking to them. I was asking if this sort of practice was considered legal as the product was misrepresented on the site. Each time I contacted them, I was refereed to the A to Z warranty team who would then in turn close my ticket saying it has been denied. I supplied proof for the phones origin (from the insurer) as well.
I have been without a phone for over a month trying to speak to Amazon... I gave up today and have asked the insurance company to import the parts required.
Is this sort of sale considered legal? had I bought from the high street I would not have this issue.
0
Comments
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I imagine you paid a fair bit less than you would have if you had bought from the high street.
Personally i think this is one of the risks you take when buying online, and unless from Amazon itself, its down to the supplier you bought from really.0 -
I actually paid more
I wanted the grey dual sim one (which I could not find elsewhere).
So its risky to purchase things like this from Amazon.
Never really thought about it until this occurred. I think there should be some regulation on things like this. It's like buying a car and when its delivered the steering wheel is on the wrong side!0 -
So what exactly is the campaign involved here..?0
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