Plusnet - New customer issues.
Comments
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Is there a firmware update for that router you can try?
If not try a different router to prove it works.0 -
What I need to know is can I get out of this current contract or can I complain to ofgem or something, because I'm paying for something I'm not getting! It's like buying a car from new to find out it cuts out all the time, I can't bbe just left with it.
OFGEM regulate energy markets.
Follow Plusnet's complaints procedure.0 -
You work in IT: so do some basic fault-finding. Swap out the router to eliminate that, same with the ADSL filters.No free lunch, and no free laptop0
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Do you have any work colleagues, friends or neighbours who have an old plusnet router they are no longer using?
Or place a want advertisement on freecycle for one in your area?Indecision is the key to flexibility0 -
Hopefully i'm not telling you to suck eggs. Change the wireless frequency on your router. It could be the radio signal is interfering with another in the same locality. I had a similar issue when I moved to BT Fibre a couple of years back and doing this solved it.0
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I've just switched to plusnet. The router is a bit rubbish, but I get 15meg down and it's great.0
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