Plusnet - New customer issues.

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  • Mister_G
    Mister_G Posts: 1,923
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    molerat wrote: »
    Can you not use your Sky router ?

    Unlikely, as the Sky router is locked down to Sky and very difficult to reconfigure for a different ISP.
  • Is there a firmware update for that router you can try?

    If not try a different router to prove it works.
  • System
    System Posts: 178,077
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    McClane54 wrote: »
    What I need to know is can I get out of this current contract or can I complain to ofgem or something, because I'm paying for something I'm not getting! It's like buying a car from new to find out it cuts out all the time, I can't bbe just left with it.

    OFGEM regulate energy markets.

    Follow Plusnet's complaints procedure.
  • macman
    macman Posts: 53,008
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    You work in IT: so do some basic fault-finding. Swap out the router to eliminate that, same with the ADSL filters.
    No free lunch, and no free laptop ;)
  • anniecave
    anniecave Posts: 2,441
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    Do you have any work colleagues, friends or neighbours who have an old plusnet router they are no longer using?
    Or place a want advertisement on freecycle for one in your area?
    Indecision is the key to flexibility :)
  • shaggy
    shaggy Posts: 1,030
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    Hopefully i'm not telling you to suck eggs. Change the wireless frequency on your router. It could be the radio signal is interfering with another in the same locality. I had a similar issue when I moved to BT Fibre a couple of years back and doing this solved it.
  • Saeed
    Saeed Posts: 733 Forumite
    I've just switched to plusnet. The router is a bit rubbish, but I get 15meg down and it's great.
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