Quick questions on Consumer Rights

On Saturday I bought a 'full suspension' mountain bike from argos (£299.99). It arrived on tuesday and i've put it together, but i noticed that the front suspension didn't seem to have any play in it. i've just looked on their website to see if there were any instructions on how to adjust it, but there are none. The only 'suspension' the front seems to have is the air in the tyres! I also saw that they have reduced it by £100!. I paid by card. Is there anything I can do about this?

derrick wrote: »

Did you order and pay for it online and have it delivered to your home?
If so you can return it under DSR and then reorder at the reduced price.


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I bought it from their shop, but it was a 'delivery only' item.

I have just got off the phone to their aftersales line, they offered me a replacement, but i declined and requested a refund instead - i don't know if this is a problem with the model of the bike or just this one, and also considering the same bike is £100 less now than what it was a couple of days ago. They won't accept it back at the shop unless a dimantle it first, so they are collecting on tuesday (fingers crossed), and once it is scanned into their warehouse it (plus the del charge) will be refunded to my card... leaving me free to check out other bikes that have also now been reduced. Thanks.:j

Hi everyone,
Hope someone can help - I purchased a portable dvd player from a high profile electrical company online in march 2010. its very rarely used. The played did not hold its charge. Spoke to company and returned to them. They promptly returned it back stating nothing wrong with it. I rang them again and they replaced item without question. I never tried to use the USB on the item until recently when I discoved that the USB was not recognised. Tried many other pen drives of brands and sizes- and all the same error message along with overheating USBs. Spoke to company again last week and they said to return the item. Did so and have just recieved item back with an unsigned comp slip stating not in warranty? Does the warranty go from the date of original purchase (March 2010) or the date of replaced item (Jan 2011) Many thanks

nsg24 wrote: »

Anybody got any ideas?
I bought a stereo amplifier from RICHER SOUNDS 18 months ago. I only got around to wiring it up 13 months ago and it has just stopped working! I have tried replacing fuses etc.
I contacted RICHER SOUNDS who say I would have to 'pay for an engineer to look at it as its 12 month guarantee has expired.'
Is this right that a product should only last 13 months and my only choice is to purchase a new one as a repair could cost just as much?!

EXCELLENT RESULT!! :
RICHER SOUNDS have given me a full credit note including the delivery charge I paid!
Contacted customer service and asked for - an investigation into the fault and a repair or a full refund as I did not think this was a reasonable amount of time for the product to last.
(got this info after googling and finding an article from The Guardian about a reasonable length of time for a product to last after the warranty has ended, up to six years. The article suggests steps to take.)
They emailed me back within 2 hours and couldn't have been nicer, saying they too didn't think it was a reasonable length of time. The warranty ran out six months ago so. Took it back to my local shop where they too couldn't have been nicer! Full refund and refunded delivery charge which I put towards a replacement amp. They also said I could take it back if it didn't have enough power for my speakers!
Massive thanks to RICHER SOUNDS for being downright decent and a pleasure to do business with.