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  • FIRST POST
    • Catsacor
    • By Catsacor 16th Nov 18, 6:56 AM
    • 103Posts
    • 91Thanks
    Catsacor
    Glitches logging in and replying to threads.
    • #1
    • 16th Nov 18, 6:56 AM
    Glitches logging in and replying to threads. 16th Nov 18 at 6:56 AM
    1)
    I often encounter the same experience when logging in -
    I get messages telling me i have entered incorrect user or password and to try again with only x number of 'trys' left.
    Yet, i'm actually logged in !
    Before it dawned on me that i was logged in i'd keep trying and eventually get logged out.
    Is there something you could do about this to stop it from happening ?


    2)
    I have just had a new thing happen -
    I'd typed out a reply in a thread and when i pressed the backspace key, to correct spelling, the whole page closed and gave me an error message.


    Are these known bugs ?
    Will you be able to address them ?


    Thanks.
Page 1
    • MSE Andrea
    • By MSE Andrea 16th Nov 18, 1:57 PM
    • 9,346 Posts
    • 22,202 Thanks
    MSE Andrea
    • #2
    • 16th Nov 18, 1:57 PM
    • #2
    • 16th Nov 18, 1:57 PM
    Hi Catsacor

    Thank you for taking the time to let us know about these.

    Are they still happening for you this afternoon and have you seen anyone else mention these in the last few days?
    Could you do with a Money Makeover?


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    • Catsacor
    • By Catsacor 17th Nov 18, 7:11 AM
    • 103 Posts
    • 91 Thanks
    Catsacor
    • #3
    • 17th Nov 18, 7:11 AM
    • #3
    • 17th Nov 18, 7:11 AM
    Hi Andrea, thanks for replying,


    I didn't notice it again yesterday nor this morning either.


    I've also never seen these issues mentioned anywhere before !


    The closing screen and error message when backspacing i'd not encountered before but the other message I see 60% of the time when logging in.
    • wavelets
    • By wavelets 18th Nov 18, 1:31 PM
    • 867 Posts
    • 364 Thanks
    wavelets
    • #4
    • 18th Nov 18, 1:31 PM
    Sorry, you have been blocked
    • #4
    • 18th Nov 18, 1:31 PM
    I just received the following when attempting to reply to a thread



    Cloudflare Ray ID: 47babd1e7c4bbbba


    Re-attempted to reply a couple more times to the post, but always got the same
    • wavelets
    • By wavelets 18th Nov 18, 1:40 PM
    • 867 Posts
    • 364 Thanks
    wavelets
    • #5
    • 18th Nov 18, 1:40 PM
    • #5
    • 18th Nov 18, 1:40 PM
    1)
    I often encounter the same experience when logging in -
    I get messages telling me i have entered incorrect user or password and to try again with only x number of 'trys' left.
    ...
    Originally posted by Catsacor
    I do get this sometimes when attrempting to log in, although its when I'm not already logged in.

    It is an error (as opposed to me inputting the incorrect ID (which I can see is correct) or password.
    The reason I believe it is an error is twofold.
    1. I can retype the password (as you cannot actually see what is typed) and still get the same error - it's unlikely I would mis-type my password twice, especially having been warned it was incorrect.
    2. You normally get 5 attempts to sign in, with the number of attempts made (X) increasing with every false attempt.
    When I get the error message (despite having input the correct details), and repeating the submission, the number X does not increase.
    Last edited by wavelets; 18-11-2018 at 2:17 PM.
    • MSE Andrea
    • By MSE Andrea 19th Nov 18, 11:06 AM
    • 9,346 Posts
    • 22,202 Thanks
    MSE Andrea
    • #6
    • 19th Nov 18, 11:06 AM
    • #6
    • 19th Nov 18, 11:06 AM
    Thanks Catsacor

    If it happens again can you let us know by emailing full info including screenshots to forumteam@moneysavingexpert.com.

    Thank you!
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
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    • Catsacor
    • By Catsacor 24th Dec 18, 3:13 PM
    • 103 Posts
    • 91 Thanks
    Catsacor
    • #7
    • 24th Dec 18, 3:13 PM
    • #7
    • 24th Dec 18, 3:13 PM
    It's just happened again


    I didn't think to take a shot of the screen in time though, sorry.


    It tells me I've entered an incorrect password yet i'm actually logged in, I now know to look across the screen to see if I am logged in, beforehand I didn't think to do that and tried in vain to log in and just got the same message every time.


    There's no consistency to the problem at all, totally unpredictable as to when it'll occur, sorry I can't give you more.
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