Add your feedback on energy supplier Iresa

@ Al Ross

The process used in my Ombudsman case was as follows:-

1. After the initial complaint was made the ombudsman give both you and the supplier approximately 8 weeks to submit any documentary evidence to the case file.
2. After 8 weeks the Ombudsman assigns a case officer and conducts it's investigation taking into account any evidence provided by both parties to the case file.
3. The Ombudsman then notifies you of it's findings and gives you 14 days to either accept or reject their decision. At the same time it gives the supplier 14 days in which to object and produce any new evidence showing that there is a significant error in the facts which makes a material difference or produce significant new evidence which may make a material difference, along with an explanation of why that information was not previously made available.
4. After this 14 day period if you have accepted and the supplier has not objected the proposal becomes Ombudsman's final decision. However if you have accepted and the supplier has objected the new evidence and explanation provided by the supplier is then reviewed before the Ombudsman announces it's final decision.

Luckily the evidence I provided in my case was overwhelming and Iresa didn't have a leg to stand on so they never participated or objected.

I think you need to remember that this is Iresa we are talking about and the chances of them being capable of challenging the Ombudsman's decision in a meaningful and coherent way are extremely slim so I wouldn't worry unduly. I would guess that it's probably just a final 'nothing to lose' throw of the dice attempt by Iresa to limit their losses and the Ombudsman's original findings will no doubt be upheld.

After waiting all this time another 30 days won't hurt you will it.

If I were to make one observation of the Ombudsman complaint process it would be that the whole process takes far too long. Why on earth they allow 8 weeks for the submission of evidence is totally ridiculous particularly when some suppliers don't even respond or offer any evidence at all. It's just an unnecessary 8 week delay and the time allowed for evidence submission could easily be amended to 2 weeks. :mad:

I have been with Iresa since January. I had recently moved home so was unsure of consumption and Iresa have set it too high.

I am currently £340 in credit. This month I will be in £400 credit. I have been asking for 6 weeks via twitter to get £200 refunded leaving a buffer for winter. They agreed and passed it onto their accounts but after 4 messages they still have not credited my account.

I hope they do not go bust in the meantime.

Xx

Quite amusing really....I'm about £115 in credit with IRESA ,who have ignored my requests to reduce DD for leccy......on the other hand, I've had an email from my gas supplier who want to give me about half of my credit back .....altho' I reckon I'll need it unless we have an ultra mild Winter!!

The_Reaper wrote: »

Iresa owe me about £150 since July. Getting absolutely nowhere with them. Am I right in thinking I have to write a paper letter of complaint before going to Ombudsman?

Are you still with Iresa and that £150 is a summer credit? If so, relax and drink a beer. Otherwise
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier