247 Home Rescue Contract Complaint

I made a big mistake using 24/7 as a one of repair, I paid them £45 to diagnose the fault in my boiler and either repair it or give me an estimate of the repair.
The engineer came the next day and said my main circuit board (PCB) needed to be replaced and because of the age of my boiler it was beyond economic repair.
They gave me a price of £1800 to replace my boiler.
I had to get another engineer to come and diagnose the fault with my boiler, the fault was in fact a faulty fan, he replaced the fan the next day and the boiler started working.
I will never use 24/7 again, they have very dodgy engineers that are not properly trained to diagnose simply faults, they are only interested in the boilers age.
The repair ended up costing me £320

To all concerned,

As MSE is a forum which does not require direct reference numbers for specific cases, we would request that any 247 customer, both past and present, contact us directly at socialmedia@247homerescue.co.uk in relation to any queries or concerns expressed.

We will not entertain any verbal exchange without full accessibility to the facts.

Alice
Social media manager
247 Home Rescue

I've had so many issues with 247 in the last 2 weeks.  They are not honoring the contract.  I've paid an excess for a policy that was sold as zero excess, I've been bullied into paying a security deposit. I am now being bullied again by being forced / threatened that my contract, which is supposed to be a rolling monthly contract, is now a 12 month contract.

They are not accepting my cancellation request and are quoting section 22c of the appliance terms and conditions (below is an extract of their cancellation TCs).  Firstly, 22b applies and i understand that i will not be refunded the premiums that i have already paid, but it doesn't mean that i cannot cancel! Secondly 22c doesn't apply to me because I pay DD monthly and haven't paid a fee upfront so a cancellation fee doesn't apply to me.  I really want to cancel my DD, but I afraid that it may have an impact on my credit rating etc.  It does say in the terms that i cancel the DD at any time

22. COOLING OFF PERIOD AND CANCELLATIONS We hope you are satisfied with the cover this service agreement provides. If this service agreement does not meet with your requirements please write to 24|7 Home Rescue within 14 days of issue (the Cancellation period) and we will cancel the agreement. Please note, only you or your authorised representative(s) should write to cancel. The cancellation period provided within your service agreement is inclusive of the statutory 14 days period which begins on the commencement date, or 14 days from the date you receive your service agreement documentation, whichever is the earliest. Please note you are entitled to cancel your service agreement at any time irrespective of whether you are paying by direct debit or have paid by a single annual payment. Please note the following terms:

a) Where your service agreement is cancelled within the cancellation period and you have not made an accepted claim (i.e. a claim which results in the attendance of an engineer to affect a repair) you will receive a refund of any fee you have paid to us.

b) Where your service agreement is cancelled either within or after the cancellation period and you have made an accepted claim your fee will not be refunded.

c) Where you have paid by way of a single payment providing cover for 12 months and have not made any accepted claim, if you cancel within the cancellation period your fee will be refunded in full. If you cancel outside the cancellation period and have made an accepted claim or have had an engineer’s visit (e.g. boiler service), you will be subject to a cancellation fee. The cancellation fee payable is £120 excluding VAT (£144). d) In any event you will need to pay for any non-protected service that you may have received.