Flight delay compensation, all other non-EU airlines

Walker70 wrote: »

Norwegian Air turn down claim due to drone

Not seen any posts that would describe my position. We've had our claim rejected by Norwegian Air after staying 7 extra nights in the USA. On the day of the cancellation the Norwegian Air rep on the phone said we could claim back hotel costs and food but we would have to pay and sort ourselves. They couldn't get us on an earlier flight so we had to spend Christmas away from home and the family.

What did you claim for, expenses or compensation? For sure you are due the former. If an airport closes down because of a drone there is normally no compensation for delays/cancellation although it sounds almost incredible that there were no reasonable steps they could have taken to get you back in less than 7 days.

Thank you for all the replies so far.


I'm only trying to claim back the costs of accommodation and food.


We arrived at McCarran (Las Vegas) airport on Thursday 20 December to be told the flight was cancelled as Gatwick was closed due to the drone incident. They directed us to a shuttle bus which took us to an airport hotel and was put up for the night by Norwegian Air and given some food vouchers.


The Norwegian Air website kept crashing and the phones weren't being answered. Later that night I got on the website as it was working again and re-booked the flight - the first one without paying £1000+ was after Christmas on Thursday 27 December, I was also on the phone for over an hour and eventually got a Norwegian Air representative. They looked at getting us - me and my wife - an earlier flight but there were no seats, she told us we would have to sort out our own accommodation but we would be able to claim that back and the cost of food.


We had gone through this process in March 2018 (with Norwegian Air) when the Beast from the East meant we had to spend four extra nights in New York because the snow closed down the airport. This claim went through eventually and we got most of our money back.


So I booked six nights in the Excalibur Hotel and Casino - this is where we had stayed - and we went back there.


I put in a claim for the hotel cost including resort fees (which you have to pay), food, transfer back to McCarran and the extra cost of parking our car at Gatwick, this came to circa £650.


I got an email from Norwegian Air rejecting the claim as it was outside there power, I will have to look at the email tonight to ascertain the correct wording (my pc has packed up and I'm using a tablet when not at work) so will post that tomorrow.

As usual Norwegian are spinning lies and misinformation in order to save themselves money.
You are due all costs you incurred in your food, non alcoholic drinks, accomadation and travel costs from and back to airport. This is law, Norwegian cannot get out of this. But you may need to take legal action for recovery.
You have a right, under regualtion 261/2004 for re-routing at the expense of Norwegian at a time and route convenient to you. Even if this necessitates booking on an additional airline. (which I doubt very much they made you aware of this)
Clearly Norwegian did NOTHING to mitigate your delay in returning home so I would say you also have a clear case for compensation under the regulation.
Have you downloaded Vauban's superb guide?
I would also download the actual regulation 261/2004 itself and read throough for the relevant articles that apply to you - Art. 5,7 and 8.

Hi. Re-routing expenses are something that have only really been investigated and encouraged by regulars on the forum more recently. Vauban's excellent guide was written many years ago, before we really got our teeth into Article 8.
This is the relevant article of the same regulation - EC 261/2004 -
https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261&from=EN.
This is the regulation/law you quote at them for expenses as well as compensation.
Most airlines usually have 2 separate webpages/form for expenses and compensation.

Harrison18 wrote: »

We were due to fly from Heathrow to Bangkok at 21.20 on 22 January. We eventually left 44 hours later.

Eva Air support was abysmal. We were walking around the airport at 1am trying to find a rep to talk to but they just disappeared.

We lost 2 days of a 14 day holiday which cost about £5,000. We missed a number of things we had planned to see.

Eva Air have offered just over £500 each compensation.

Grateful for any advice.

That would sound like the EU 261 compensation (€600pp) you are due. Bonus that they have paid it so quickly.