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  • FIRST POST
    • dreamypuma
    • By dreamypuma 10th Jan 19, 6:28 PM
    • 1,059Posts
    • 539Thanks
    dreamypuma
    EON Smart Meters
    • #1
    • 10th Jan 19, 6:28 PM
    EON Smart Meters 10th Jan 19 at 6:28 PM
    I'm looking to switch to EON on a tariff which makes installation of a Smart Meter conditional. I understand that certain suppliers have been given authority to continue installing SMETS1 meters until the end of March. If EON offer me a SMETS1 meter, can I decline this in favour of a SMETS2?

    Avoiding SMETS1 Meter installation is the primary reason I have avoided our cheapest fixed price supply option, LUMO. (as well as mixed feedback), so i'm really keen to ensure only a SMETS2 meter is installed.
    My farts hospitalize small children
Page 3
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I would have expected the Smart meter to "call home" to report it's failing battery so that someone arrives to replace it before it dies.


    Similarly, a meter that fails to "call home" might perhaps need attention?


    This is all basic stuff - can one of the reps confirm that SMETS meters can do this?
    Originally posted by Talldave

    Hello Talldave and, as above, I can confirm smart meters identify and alert us to problems so we can take the appropriate actions to sort.

    Hope this explains.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Reps
    I have to wonder whether the Eon rep(s) are being withdrawn from this forum. I think it would be a pity if that were to happen.

    I realise it is the holiday season and that few other energy companies have any representation on here (that's worth a damn) but the main reason I was interested in becoming an Eon customer is Malc and Helena's presence. Oh, well.
    Originally posted by Smodlet

    Many thanks for the kind words Smodlet. They're very much appreciated.

    Certain things have conspired against us recently that's meant we haven't been able to devote as much time to MSE as we would've liked. As far as we're aware, there are no plans to withdraw totally. As you know, we're not very far up the food chain and certainly not masters of our own destiny. Recent thinking seems to be that we'll carry on so long as we're adding value to discussions.

    Thanks again for your comments Smodlet. I'll let Helena know as soon as I catch up with her.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • AndyCF
    • By AndyCF 11th Jul 19, 5:30 PM
    • 345 Posts
    • 653 Thanks
    AndyCF
    In my opinion it would be a slightly silly perhaps even 'short term thinking' idea to remove reps from this forum, given the work they do here.

    It is nice to be able to actually 'see' them helping rather than just reading people's feedback elsewhere. By this I mean reading their replies to others. This is much more valuable than reading say a response to a feedback comment.

    I think whatever the cost is for their presence here (and lets be honest its not going to be a King's Ransom for a large company anyway for a couple of people!) imo likely could generates far more good P.R for companies than quite a few other methods, so imo more than pays for itself.

    A kind of "word of mouth" thing. I knew a plumber once (he's retired now) he never advertised but was always always busy simply from previous recommendations and word of mouth. All I mean by this is as I've put above, the good work / P.R generated here should more than imo compensates for any costs incurred.
    • Smodlet
    • By Smodlet 11th Jul 19, 5:33 PM
    • 4,845 Posts
    • 8,230 Thanks
    Smodlet
    Many thanks for the kind words Smodlet. They're very much appreciated.

    Certain things have conspired against us recently that's meant we haven't been able to devote as much time to MSE as we would've liked. As far as we're aware, there are no plans to withdraw totally. As you know, we're not very far up the food chain and certainly not masters of our own destiny. Recent thinking seems to be that we'll carry on so long as we're adding value to discussions.

    Thanks again for your comments Smodlet. I'll let Helena know as soon as I catch up with her.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Imho, Malc, without you and Helena this would turn into just another collective moan exactly like the discussion threads about every other provider on here. The whole point is you guys answer us; you turn it into a discussion.

    On the rare occasions any other company's rep deigns to grace us with their presence, they do absolutely nothing to add value; all they do is advise the enquirer to contact their provider directly. As far as I am concerned, you do add value but only if you are available.

    In the last three weeks I have tried Avro, Bulb, EDF and SSE and have not switched to any of them though all currently have competitive tariffs for my area. I would have liked to stay with my current provider (who are nowhere to be seen on this forum) but their tariffs are worse than BG's now.

    The only thing which sets Eon apart from every other provider is your presence on this forum. Where else can non-customers find out what kind of customer service they might expect before switching?

    At the risk of sounding like a broken record, you and Helena make that difference. I hope you will feed this back to the powers that be, for all the difference it will probably make.

    Thank you for everything so far, Malc. I just hope your non-MSE colleagues are half as good as you and Helena.

    ETA: AndyCF said it in a fraction of the words. Crumbs.
    Last edited by Smodlet; 11-07-2019 at 5:36 PM.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Lissa69
    • By Lissa69 11th Jul 19, 11:04 PM
    • 1 Posts
    • 0 Thanks
    Lissa69
    Constant letters and emails
    My mother is getting constant letters and emails now from Eon, who she switched to end of February, saying she agreed to have a smart meter fitted. She absolutely did not agree to this and having looked back at corresponding letters and emails when the account was set up, we cannot find anywhere that this was part of signing up with them. Her fixed energy tariff is till Feb 2020. I would like to know who I can take this to as a harassment complaint. There will be no fitting of any meter, smart or otherwise, unless specifically signed in writing by us.
  • E.ON Company Representative: Malc
    E.ON Reps
    In my opinion it would be a slightly silly perhaps even 'short term thinking' idea to remove reps from this forum, given the work they do here.

    It is nice to be able to actually 'see' them helping rather than just reading people's feedback elsewhere. By this I mean reading their replies to others. This is much more valuable than reading say a response to a feedback comment.

    I think whatever the cost is for their presence here (and lets be honest its not going to be a King's Ransom for a large company anyway for a couple of people!) imo likely could generates far more good P.R for companies than quite a few other methods, so imo more than pays for itself.

    A kind of "word of mouth" thing. I knew a plumber once (he's retired now) he never advertised but was always always busy simply from previous recommendations and word of mouth. All I mean by this is as I've put above, the good work / P.R generated here should more than imo compensates for any costs incurred.
    Originally posted by AndyCF

    Thank you, too, AndyCF. Your comments are really appreciated by both Helena and myself.

    We do try to add value to discussions about E.ON including times when we know we can't help personally as issues are down to business decisions or need to go to particular specialists.

    Helena's a bit under the weather today so I'll save this for her for next week. It'll give her a boost.

    Thanks again AndyCF.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Reps
    Imho, Malc, without you and Helena this would turn into just another collective moan exactly like the discussion threads about every other provider on here. The whole point is you guys answer us; you turn it into a discussion.

    On the rare occasions any other company's rep deigns to grace us with their presence, they do absolutely nothing to add value; all they do is advise the enquirer to contact their provider directly. As far as I am concerned, you do add value but only if you are available.

    In the last three weeks I have tried Avro, Bulb, EDF and SSE and have not switched to any of them though all currently have competitive tariffs for my area. I would have liked to stay with my current provider (who are nowhere to be seen on this forum) but their tariffs are worse than BG's now.

    The only thing which sets Eon apart from every other provider is your presence on this forum. Where else can non-customers find out what kind of customer service they might expect before switching?

    At the risk of sounding like a broken record, you and Helena make that difference. I hope you will feed this back to the powers that be, for all the difference it will probably make.

    Thank you for everything so far, Malc. I just hope your non-MSE colleagues are half as good as you and Helena.

    ETA: AndyCF said it in a fraction of the words. Crumbs.
    Originally posted by Smodlet

    Thanks again Smodlet.

    As I mentioned to AndyCF, we try to add value to discussions about E.ON even when we know we can't help personally with business decisions or specialist issues. We try at least to give some sort of explanation. Hopefully, this is useful to both to the poster asking the question and anyone else searching for specific information.

    Happy to feed your comments back Smodlet and thanks again for taking the time to post.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    My mother is getting constant letters and emails now from Eon, who she switched to end of February, saying she agreed to have a smart meter fitted. She absolutely did not agree to this and having looked back at corresponding letters and emails when the account was set up, we cannot find anywhere that this was part of signing up with them. Her fixed energy tariff is till Feb 2020. I would like to know who I can take this to as a harassment complaint. There will be no fitting of any meter, smart or otherwise, unless specifically signed in writing by us.
    Originally posted by Lissa69

    Hello Lissa69 and welcome to the Forums.

    I'm sorry your mother feels we're harassing her about smart meters. She doesn't need to agree to smart meters as they're entirely optional.

    We've introduced a long term opt out for customers who are adamant they want to be removed from receiving letters and emails about smart meters. This is looked after by our Complaint Resolution Reviewers. Please ask your mother to raise a formal complaint about these communications. This will be passed to the Reviewers for actioning.

    We've a regulatory obligation to offer all eligible customers smart meters. Our complaint handler will ask why your mother doesn't want them so we can better understand her objections.

    Hope this helps point you in the right direction Lissa69.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • scones
    • By scones 12th Jul 19, 8:48 PM
    • 57 Posts
    • 57 Thanks
    scones
    Obscure question, but is anybody aware of the dimensions of the smart gas meters currently being installed by E.on? Specifically, what is the distance from the pipe centres to the very frontmost part of the meter?

    My conventional mechanical gas meter is in its own small cupboard that wouldn't accommodate a fatter meter, so it'd be interesting to know if a smart meter is likely to fit before I give up time for an appointment.

    (I ask as Seven Trent have just changed my water meter for one that sticks out about 10cm further and means I now need the bathroom panelling to be shifted. Such is progress!)

    Thanks!
    Last edited by scones; 12-07-2019 at 8:51 PM.
    • Smodlet
    • By Smodlet 13th Jul 19, 7:55 AM
    • 4,845 Posts
    • 8,230 Thanks
    Smodlet
    Thank you for making me smile, scones. I now have to wonder if a "fatter meter" is so smart it can also measure BMI... If so, I want one even less.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Ignite
    • By Ignite 13th Jul 19, 11:17 AM
    • 290 Posts
    • 163 Thanks
    Ignite
    Ok, so I've just joined EON. I went onto the get a smart meter page and filled in my details. As I'm not on a dual fuel tariff it says that I can't have a smart meter. Is this correct as I'm sure that EON would love to fit a smart electric meter in my home.

    Also, do EON do Saturday appointments for smart meter installs?

    Thanks
    • AndyCF
    • By AndyCF 13th Jul 19, 3:38 PM
    • 345 Posts
    • 653 Thanks
    AndyCF
    You can have a Smart elect and not worry about gas. I'm not on dual fuel and I have a Smart elec and the gas is (in theory at least) with them too. The reason being I wanted to keep my legacy type gas meter for now (its complicated to explain and boring)

    I'm not sure on the Saturday appointments, a rep will be able to answer that I'm sure.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Obscure question, but is anybody aware of the dimensions of the smart gas meters currently being installed by E.on? Specifically, what is the distance from the pipe centres to the very frontmost part of the meter?

    My conventional mechanical gas meter is in its own small cupboard that wouldn't accommodate a fatter meter, so it'd be interesting to know if a smart meter is likely to fit before I give up time for an appointment.

    (I ask as Seven Trent have just changed my water meter for one that sticks out about 10cm further and means I now need the bathroom panelling to be shifted. Such is progress!)

    Thanks!
    Originally posted by scones

    Hello scones and this varies depending on the make of smart gas meter installed.

    For instance, we're currently fitting a lot of Landis and Gyr SMETS2 gas meters. These are 130mm wide, 140mm high and 120mm deep.

    If you do make an appointment, I'd ask our smart meter specialist to confirm the dimensions of the meter we propose installing. If, as I suspect, it's Landis and Gyr, it'll be as per the above.

    Sorry I can't be more definite scones.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Ok, so I've just joined EON. I went onto the get a smart meter page and filled in my details. As I'm not on a dual fuel tariff it says that I can't have a smart meter. Is this correct as I'm sure that EON would love to fit a smart electric meter in my home.

    Also, do EON do Saturday appointments for smart meter installs?

    Thanks
    Originally posted by Ignite

    Hello Ignite and thanks for joining us and for your interest in smart meters.

    I'm sorry we can't install them at the moment. It won't be the tariff that's the problem. We're still having issues in certain areas with things like the type of property, strength of the mobile phone signal or current metering set-up. To find out the specific reason, please talk to our smart meter specialists. They'll explain the difficulty and give you an idea of when the issue will be sorted.

    We definitely have Saturday appointments available in two timeslots. These are 8am to 12pm and 12pm to 4pm.

    Sorry again we're unable to install smart meters at this time Ignite.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    You can have a Smart elect and not worry about gas. I'm not on dual fuel and I have a Smart elec and the gas is (in theory at least) with them too. The reason being I wanted to keep my legacy type gas meter for now (its complicated to explain and boring)

    I'm not sure on the Saturday appointments, a rep will be able to answer that I'm sure.
    Originally posted by AndyCF

    That's right AndyCF. At the moment, we're not able to replace a classic gas meter with a smart gas meter where there's an existing smart electricity meter. This is something else we're looking to change.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Highland76
    • By Highland76 18th Jul 19, 11:13 AM
    • 56 Posts
    • 26 Thanks
    Highland76
    @Malc
    One of your agents told me this morning that a customer can only request smart meter installation from E.ON after they have been with E.ON for at least 30 days, can you confirm this? I was hoping to request smart meters immediately after my supply went live next Tue 23/7 but It seems I may have to wait 30 days
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    @Malc
    One of your agents told me this morning that a customer can only request smart meter installation from E.ON after they have been with E.ON for at least 30 days, can you confirm this? I was hoping to request smart meters immediately after my supply went live next Tue 23/7 but It seems I may have to wait 30 days
    Originally posted by Highland76

    Hello Highland76 and I think I know where our advisor was coming from.

    As I explained in my reply to your question in the E.ON Feedback thread, there's a delay between the date we start supplying your energy and when the account is fully up and running. This is whilst information is transferred between us, your old supplier and industry third parties. This can be up to 32 working days.

    Booking any sort of metering appointment whilst this data transfer is going on could lead to issues down the line. It's best to wait until all is through before booking an appointment.

    Once your account is live, smart meter appointments can be booked online through our website.

    Hope this explains Highland76. Let me know if you need any more details as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • anniecave
    • By anniecave 18th Jul 19, 9:16 PM
    • 2,284 Posts
    • 743 Thanks
    anniecave
    Highland76-

    I helped a friend do an energy supply transfer (gas and electric) to Eon which went through earlier this month (8th July). She had an email earlier this week from Eon saying it was a condition of her new tariff that she should have smart meters installed (this was news to me, and I went through all the online switch process with her!) and she should expect a call soon.

    So that was only 7 days into the new supply with Eon, so I would imagine depending on how quick your previous supplier is to validate your meter readings, you may be lucky and get offered smart meters fairly quickly. It will of course be totally dependent on availability of appointments in your area.
    Last edited by anniecave; 18-07-2019 at 9:18 PM.
    Indecision is the key to flexibility.
    • scones
    • By scones 18th Jul 19, 9:22 PM
    • 57 Posts
    • 57 Thanks
    scones
    Hello scones and this varies depending on the make of smart gas meter installed...
    Originally posted by E.ON Company Representative: Malc

    Thanks Malc, it gives me an idea at least and I appreciate your finding out for me. Very helpful.
    • Gerry1
    • By Gerry1 18th Jul 19, 10:00 PM
    • 279 Posts
    • 203 Thanks
    Gerry1
    She had an email earlier this week from Eon saying it was a condition of her new tariff that she should have smart meters installed
    Originally posted by anniecave
    Which tariff is this? I think you'll find the Ts & Cs state that you merely agree to be contacted about having a smart meter, not that it's mandatory.
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