Review club uk

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Not sure if this is the right place but need advice.
The wife signed up to test a hifi system on here did the review and returned product.
A couple of months have passed and they are claiming it was never recieved back.
We have nothing to say it was dispatched, they only have her email and a postal address.
They have emailed saying that an invoice for the full amount will be posted to us.
What do we do?

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