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  • FIRST POST
    • Kazzaw31
    • By Kazzaw31 13th Feb 18, 4:42 PM
    • 5Posts
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    Kazzaw31
    Money taken before invoice received
    • #1
    • 13th Feb 18, 4:42 PM
    Money taken before invoice received 13th Feb 18 at 4:42 PM
    Received from hire care service Thrifty an admin fee of 2 lots of 42 pounds which is written into their terms. My daughter hired a car threw this company and paid for the hire with her credit card along with a deposit the car was returned on the 5/1 and deposit repaid to her, she has since received 2 separate invoices from them dated both 31/1 from a penalty charge notice for performing a probibited wrong term twice she does not live in this country so she followed the GPS and went down the wrong street twice? both these invoices have been stamped 'paid by credit card' before they were even sent out. She does not deny the offence and will pay the penalty fines when they arrive but is very annoyed that she did not give permission for this money to be taken out of her account and her credit card is still being used by this company, is this legal
Page 1
    • zx81
    • By zx81 13th Feb 18, 4:48 PM
    • 16,869 Posts
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    zx81
    • #2
    • 13th Feb 18, 4:48 PM
    • #2
    • 13th Feb 18, 4:48 PM
    she did not give permission for this money to be taken out of her account and her credit card is still being used by this company, is this legal
    Originally posted by Kazzaw31
    Check the terms first. You may well find that she did.
    • dunstonh
    • By dunstonh 13th Feb 18, 4:51 PM
    • 92,660 Posts
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    dunstonh
    • #3
    • 13th Feb 18, 4:51 PM
    • #3
    • 13th Feb 18, 4:51 PM
    both these invoices have been stamped 'paid by credit card' before they were even sent out.
    It is quite normal as part of the agreement in the T&C for car hire firms to collect fines via the credit card.

    but is very annoyed that she did not give permission for this money to be taken out of her account and her credit card is still being used by this company, is this legal
    If she reads the T&C I think you will find she did give permission.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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