Argos - No customer feed back to complaints

Hi. I am looking for some advice. I bought a ds3 game via fast track from Argos. Decided the game was not wanted so I tried to return it as 'not wanted' (within 20 days of purchase).


I was told I could not return it because it was not sealed. No one at my home pulled any wrap off it (other than the birthday wrapping paper I put on!) I went through the birthday rubbish bag to make sure there was no plastic game seal, there was not. I checked with everyone and no one had taken any wrap off it. The game sat untouched as soon as the birthday paper was removed. The game was sold to me with no seal on it.


After getting sent away from my local Agros I spent an hour!! on the webchat, continually repeating myself waiting up to 20 minutes for replies, only to get told that they could do nothing. Not a lot was said on the chat it just took so long for the person to reply.



What is really bothering me is that when speaking to the online chat I was told there is no procedure for customer complaints feed back. I put in a complaint but got told there would be no feed back and the only option for me was to try to return the game at another store.


Is there really no where I can make a complaint that someone will reply? I feed very angry that I have been miss sold something, it was probably a used game sold as new.