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  • FIRST POST
    • Surreguy1982
    • By Surreguy1982 14th Apr 19, 8:03 PM
    • 8Posts
    • 0Thanks
    Surreguy1982
    Issue with Motability Car
    • #1
    • 14th Apr 19, 8:03 PM
    Issue with Motability Car 14th Apr 19 at 8:03 PM
    Iím very unhappy with the service I have had, even though the car is ok, I did not get the car that was 100% suitable for me and should have had because firstly at first they were not honest with me and didnít tell me that they had a Renault Captur GT Line in stock at Renault Aldershot SMC even though they supposedly checked on their system.

    On Monday 1st April 2019, I ordered a Renault Captur Iconic at My local Renault SMC, it was apparently a car that had already been cancelled and was on the forecourt, I ordered it because they informed me that they did not have a GT Line Captur in stock which is the one that met my requirements and the one I wanted.

    However, they were not honest with me and I found out that the other local Renault SMC had one in stock at their branch in the showroom which I could have.

    So on Thursday 4th April, I went to the other local Renault and I viewed and sat in the Captur GT Line and made sure it was suitable.

    Me and Renault agreed I would have it, Even though I already had a Iconic Renault Captur on order from the other local Renault branch, they were happy to change this, so it was all agreed for me to have the Renault GT Line model.

    This met my requirements because of the height of the seats and the heated seats which would be beneficial for my pain issues.

    So it was all agreed but then suddenly when I got home Renault wanted to charge me £215 on top of the £595 advance payment of the car because it had a dashcam installed, I have the emails to prove this also.

    I spoke to someone from Motability on Friday 5th April regarding this and was told by Motability that if I wanted the car without the dashcam then I could do that and Renault would have to take it off.

    However, Renault refused and I couldnít have the car I wanted and which was more suitable and I had to have the Iconic Renault Captur which I really didnít want. I felt pressured into having it because they wouldnít let me have the other one unless I paid £215 for the dashcam, making it over £830 in total with the advance payment on top of the dashcam fee.

    The GT Line version was more suitable for me and that is what I wanted and what me and Renault agreed I was going to have.

    Then I felt I couldnít back out for the order of the Iconic Renault Captur so I picked it up on Monday, however the other one is what was more suitable.

    Iím really not happy with this because I havenít got the model I wanted to have and not only felt pressured but Renault made it extremely hard for me and went against what I was told by Motability.

    Itís been a stressful experience and after having the opportunity to change my car Iím disappointed that I havenít got the car that met all of my requirements.

    As I say I have all emails confirming I wanted the GT Line version and it was all agreed and all emails from both local Renault dealers stating they would go ahead and arrange for me to collect the Renault Captur GT Line model.

    Plus the emails stating they would charge me £215 for the dashcam and also then refusing to remove the dashcam therefore leaving me with no choice but to have the other car and going against what I was told by Motability.

    I have several emails that will show all of what I have said.

    I will also add that I wasnít given the chance to inspect the car when I collected it and just had to enter the PIN and it had 12 miles on the clock.

    Also the car was described as Desert Orange/Black but is more Brown/Black and isnít what I ordered and I donít like it at all, it clearly states Desert Orange/Black on the paperwork.

    I have put in a complaint to Motability but donít expect anything to happen unfortunately.
Page 1
    • Surreguy1982
    • By Surreguy1982 14th Apr 19, 8:06 PM
    • 8 Posts
    • 0 Thanks
    Surreguy1982
    • #2
    • 14th Apr 19, 8:06 PM
    • #2
    • 14th Apr 19, 8:06 PM
    carscoops.com/2014/09/renault-captur-helly-hansen-limited

    The colour is like this, I wouldnít say thatís Desert Orange/Black at all would you?
    • sheramber
    • By sheramber 14th Apr 19, 8:50 PM
    • 6,162 Posts
    • 4,649 Thanks
    sheramber
    • #3
    • 14th Apr 19, 8:50 PM
    • #3
    • 14th Apr 19, 8:50 PM
    carscoops.com/2014/09/renault-captur-helly-hansen-limited

    The colour is like this, I wouldnít say thatís Desert Orange/Black at all would you?
    Originally posted by Surreguy1982
    That must be what Renault call Desert Orange. if it is on the paperwork.
    • Surreguy1982
    • By Surreguy1982 14th Apr 19, 8:52 PM
    • 8 Posts
    • 0 Thanks
    Surreguy1982
    • #4
    • 14th Apr 19, 8:52 PM
    • #4
    • 14th Apr 19, 8:52 PM
    Also I need to add this:

    What I need to add is this:

    On 4th April Renault agreed for me to have the GT Line and said they would cancel the order for the Captur Iconic, I have that in writing.

    Renault didn’t cancel it and started playing hardball and I ended up with the Captur Iconic lower model without what I wanted or needed.
    • Surreguy1982
    • By Surreguy1982 14th Apr 19, 9:57 PM
    • 8 Posts
    • 0 Thanks
    Surreguy1982
    • #5
    • 14th Apr 19, 9:57 PM
    • #5
    • 14th Apr 19, 9:57 PM
    One more thing......

    Renault failed to offer or provide a test drive in either car, isn’t that against Motability rules?

    I only got to sit in the Captur GT Line model from the other branch which is how I knew that one was suitable as it had leather seats and heated seats.
    • Tigsteroonie
    • By Tigsteroonie 15th Apr 19, 5:50 AM
    • 23,182 Posts
    • 58,180 Thanks
    Tigsteroonie
    • #6
    • 15th Apr 19, 5:50 AM
    • #6
    • 15th Apr 19, 5:50 AM
    One more thing......

    Renault failed to offer or provide a test drive in either car, isnít that against Motability rules?
    Originally posted by Surreguy1982
    Nope. It's up to you to request a test drive. The dealer can offer. Test drives may not be available in the particular model/engine that you require. It's nothing to do with Motability rules.
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • Tigsteroonie
    • By Tigsteroonie 15th Apr 19, 5:51 AM
    • 23,182 Posts
    • 58,180 Thanks
    Tigsteroonie
    • #7
    • 15th Apr 19, 5:51 AM
    • #7
    • 15th Apr 19, 5:51 AM
    which is how I knew that one was suitable as it had leather seats and heated seats.
    Originally posted by Surreguy1982
    That's what the internet and brochures are for.
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • unforeseen
    • By unforeseen 15th Apr 19, 5:58 AM
    • 3,661 Posts
    • 4,865 Thanks
    unforeseen
    • #8
    • 15th Apr 19, 5:58 AM
    • #8
    • 15th Apr 19, 5:58 AM
    Didn't you like the answers in https://forums.moneysavingexpert.com/showthread.php?t=5986447?
    • w06
    • By w06 15th Apr 19, 6:46 AM
    • 817 Posts
    • 1,160 Thanks
    w06
    • #9
    • 15th Apr 19, 6:46 AM
    • #9
    • 15th Apr 19, 6:46 AM
    The answer was in your hands, to either pay the couple of hundred pounds extra or wait for the car you wanted to be made
    • sheramber
    • By sheramber 15th Apr 19, 3:16 PM
    • 6,162 Posts
    • 4,649 Thanks
    sheramber
    The fact that you accepted the car weakens your stance. 9i

    You could have refused both cars.
    • easy
    • By easy 15th Apr 19, 7:07 PM
    • 2,328 Posts
    • 2,741 Thanks
    easy
    I know you don't want to hear this but ....
    Your complaint makes you sound like a spoilt teenager.

    You ordered a car. Then you found a nicer car. So you ordered the nicer car from another dealer.

    Now, you don't tell us that you went back to the first dealer and asked them to cancel, so I'm guessing you didn't.
    The dealerships and motability have to do quite a lot of paperwork (well screenwork) when you order a car, and my guess is that motability got 2 orders in your name, and as they hadn't had a cancellation for the first one, that's what they processed. Which is why you ended up with the first car.

    So, please learn from this. in 3 years time do your research BEFORE you finalise an order. If you need to change/cancel an order have the courtesy to let the dealer know, and give the lovely people at motability a call to make sure everything is OK.
    In the meantime, if a heated seat is so important to you invest in one of these https://www.eurocarparts.com/ecp/p/car-accessories/car-accessories-products/car-interior-accessories/car-comfort-accessories/?550774330&0&cc5_726&type=shopping&gclid=Cj0KCQjw1 9DlBRCSARIsAOnfRejVYcMnj9ST-y7Fm8kns2UiirShvJLunSfzzrIUBpZs2oJQRHGJUs8aAj9qEAL w_wcB


    I think that we are very lucky to have cars available to us on Motability, it's a great scheme for those of us who really need a reliable vehicle.
    I try not to get too stressed out on the forum. I won't argue, i'll just leave a thread if you don't like what I say.
    • beanielou
    • By beanielou 18th Apr 19, 9:16 PM
    • 62,577 Posts
    • 270,720 Thanks
    beanielou
    I just cant understand why you would take a lease on a car you did not want.
    All cars have delivery mileage.
    Lou~ Debt free Wanabe No 55 DF 03/03/14.
    **Credit card debt free 30/06/10~** **Weight loss 2 stone 12 lbs **

    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    It starts with you, it starts from now. *** It is ok to be me.***
    ***Keep plodding***
    Out of debt, out of danger. ***Be the difference.***
    • Robisere
    • By Robisere 19th Apr 19, 10:26 PM
    • 2,583 Posts
    • 3,434 Thanks
    Robisere
    As a Motability user since 1995, I have never taken any car without first requesting a test drive. I have only had one problem with a dealership over all those leases and that was back when mileage was limited to 12,000 per year, a move to another county and another dealership.

    Motability has made great strides over the years and will nowadays take action to help users: my current lease began with one model of SUV. When both myself and my wife had serious operations, we were forced to downsize in order to be able to get in and out without pain. The process of swapping one for a smaller car, was carried out by the dealership and Motability efficiently and easily.

    I fail to understand why you did not work with Motability to refuse the car you say does not meet your needs, and get the one that does. I suspect there is more to the story than you give here.
    I think this job really needs
    a much bigger hammer.
    • poppy12345
    • By poppy12345 19th Apr 19, 11:24 PM
    • 4,794 Posts
    • 4,465 Thanks
    poppy12345
    Why on earth would you choose a car without first test driving it? Seems like the only person to blame here is yourself.
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