TSB Cashback failure update 170518

zerog wrote: »

I spend exactly £500 per month on this card, so should get £5 every month.

I received £4.25, but my transactions between 1st April and today have been: £200, £120, £62, £47, £71, £200 and £95. So it doesn't make any sense at all.

Well, I did some digging and it turns out that some transactions were missing from my online banking when I wrote my earlier post!! That clears that bit up, now onto the cashback itself:

Both my wife and I received the correct amount of 1% cashback for transactions that were processed between 23rd April and 3rd May.

These dates are exact as we both had transactions that posted on 4th May and 22nd April and there was no way to make those add up to the amount paid.

So it seems everyone has different dates! I can't imagine what sort of programming logic led to this error, or how they would fix it without recalling all the cashback that was paid on 17 May (or maybe they'll let us keep it and pay it properly the second time)

Cash back is per calendar month and when posted not spent. My £1.15 is for £115.36 spent on 30th April and posted 1st May so should be for this month's to be paid in June. I spent £500.60 between 1st and 10th April for which I should have received £5.00 in May.

I spent £514.72 in April, just received my May statement and no cashback had been credited. Checked online to find I have been credited with the princely sum of 24p!