If a company delivers, are they obliged to collect?

AndyMc..... wrote: »

Am I missing something there? It states they are responsible for the cost of the return, where does it state the cost of return must be supplied?

I’m sure such information was provided on the online terms and conditions.

http://www.legislation.gov.uk/uksi/2013/3134/regulation/13/made

Information to be provided before making a distance contract
13.—(1) Before the consumer is bound by a distance contract, the trader—

(a) must give or make available to the consumer the information listed in Schedule 2 in a clear and comprehensible manner, and in a way appropriate to the means of distance communication used,

Schedule 2
http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made

(m) where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;

LABMAN wrote: »

How can the seller know how the buyer is going to return goods to be able to cost it. The seller doesn't get to chose how goods are returned.

As far as the legislation is concerned, it doesn't matter what the seller knows about the buyer's intentions.
There are very few ways to transport a bulk bag of aggregate that probably weighs close to a ton so it shouldn't be difficult for the seller to be able to give a rough estimate of the return cost especially as they will be dealing with the loading and delivery of these products all the time.
Even if they were to give the estimated cost from only one method (such as a private haulage company), this would satisfy their obligations under the CCR's.

shaun_from_Africa wrote: »

http://www.legislation.gov.uk/uksi/2013/3134/regulation/13/made


Schedule 2
http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made

I’m still missing it, it says reasonabl costs. Not the seller must inform them of the cost before they purchase.

unholyangel wrote: »

What says reasonable costs?

Read what both shaun & I quoted. It says the information needs to be provided before the consumer is bound by the contract (ie before it is formed/entered into).

Also to note that the retailer must provide confirmation in a durable medium (in addition to providing the information before the consumer is bound) no later than when the goods are delivered. Websites are not durable.

Ultimately whatever a judge would decide reasonable, but you agree the legislation doesn’t say.

unholyangel wrote: »

Because the goods can't be returned by normal post, they were under an obligation to tell you how much it would cost to return the goods before you were bound by the contract. They don't seem to have done this therefore they would be liable for the return costs.

Of course getting them to agree that they're liable is another matter.